I have been maintaining my 3 cars with Charles Automotive for 10+ years. I go lots of miles and don'
t think twice about it because they preview upoming maintainance so I am not surprised. I am always pleased with their work and professionalism. They are always honest and stand by their work.
The service was great they do excellent work on your cars. They just need a little more professionali
sm when it comes to communicating with the customers about the repairs on the car. But overall they did an excellent job excellent work I would definitely recommend them it's just that one thing that needs to be tweaked and I really will continue to come and have my car service by this organization
Chris Beltran was the sales guy I worked with on my GV70. I really appreciated his working knowledge
of the GV70. My last 'new' car was a 2010 Sequioa and the technology in the Genesis is years ahead of what I'm accustomed with. Chris has been helpful in sending links to the Genesis YouTube series which is another great resource. There was never any pressure when i was at the dealership, just information and assistance. They also had the lowest markup in the area, i.e. taxes and reasonable fees. I had been talking w/dealers from Towson, MD to Petersburg, VA and markups ran from 2 to 8k on the GV70 after taxes.
I am very impressed and grateful with my car oil changed. Service is prompt n efficient. All of your
employees are very nice and helpful. Nothing to complain....will be back soon. Fully recommended.