Overview

Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

163 Reviews

99% Would Recommend
Latest Review 11 days ago

Reviews


CA
Colleen A.
Arlington, VA
BMW Z4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Colleen said everyone one is very friendly, professional and the work always turns out good. The mechanic appears to be very honest as well
This review was collected via phone interview by Customer Research Inc.

RL
Rachel L.
ANNANDALE, VA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Rachel said the business is quick and he would recommend the business.
This review was collected via phone interview by Customer Research Inc.

KM
KENNETH M.
Vienna, VA
Mercedes-Benz C300
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2018
recent service
Good location and professional service representatives. I was able to obtain a quick appointment and service was completed within the time specified.

FR
Farouq R.
Ashburn, VA
BMW 740Lxi
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Farouq said they did what he wanted them to do. They were quick and the service was excellent.
This review was collected via phone interview by Customer Research Inc.

NM
Nadeem M.
Vienna, VA
BMW 3 Series
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2018 Category: Service
Nadeem said overall things were good. The prices were high, but otherwise good.
This review was collected via phone interview by Customer Research Inc.

MN
Mark N.
Arlington, VA
BMW X6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Mark said the business did everything they could to meet and exceed his expectations.
This review was collected via phone interview by Customer Research Inc.

DS
Debbie S.
Vienna, VA
MINI Cooper Coupe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/24/2018 Category: Service
Debbie said the service at this business was very good and the staff explained everything.
This review was collected via phone interview by Customer Research Inc.

NW
Nicholas W.
Fairfax, VA
Mercedes-Benz C-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Nicholas said the owner shuttled him, the service was honest, and everything was done as asked.
This review was collected via phone interview by Customer Research Inc.

FC
Flint C.
Annandale, VA
BMW M3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Flint said this is a good business and he uses them all the time.
This review was collected via phone interview by Customer Research Inc.

PN
PETER N.
Arlington, VA
Mercedes-Benz 500SL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018
Expert Service everytime
Service always done accurately and efficiently. Friendly staff and refreshments available.

AJ
ALVIN J.
Montgomery, AL
Mercedes-Benz E350
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2018
Great service
I've used this shop several times with different vehicles in my short time in the DMV. Each experience has been great. They are very fast, efficient, cost competitive and very customer service oriented. The shop and waiting area are always clean.

RO
Rich O.
Vienna, VA
BMW Z3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2018 Category: Service
Rich said he brought his vehicle into the business with a difficult problem. There was smoke in the intake, and they discovered a crack in the manifold. He appreciated the effort they put into the issue, and how Reese approached the problem.
This review was collected via phone interview by Customer Research Inc.

JR
Juan R.
Centreville, VA
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2018 Category: Service
Juan said they got him in and out quickly. The guy who helped him was really friendly. It was good customer service in general.
This review was collected via phone interview by Customer Research Inc.

FC
Fahd C.
Falls Church, VA
BMW M5
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/18/2018 Category: Service
Fahd said that the facility did an outstanding job, and he liked that they did not try to up sell him on anything.
This review was collected via phone interview by Customer Research Inc.

KG
KIDXWE G.
Herndon, VA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2018
My BMW 528IX
I was told at Fairfax BMW service center that the whole trunk cable to change so that issue of my trunk could be resolved was told to pay $1247. I declined. I went to FFSC for the 2nd opinion. Recee I believe the manager he is, he greeted me and listened to my explanation asked mr to give him an hour. Then he told me his team found out there was a short in part of the cable system and repplaced portion of the cable and charged me $314 ONLY o was good to go and VERY HAPPY. THX U FFSC!

SB
Steve B.
Burke, VA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/09/2018 Category: Service
Steve said the staff members were friendly, courteous, and the service was quick. Also, they provided the best experience.
This review was collected via phone interview by Customer Research Inc.

SH
Sharita H.
VIENNA, VA
BMW X3
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/02/2018 Category: Service
Sharita said the staff members are friendly and knowledgeable. Her service was completed quickly.
This review was collected via phone interview by Customer Research Inc.

BM
Bill M.
Mc Lean, VA
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2018 Category: Service
Bill said, this business does good work for a fair price.
This review was collected via phone interview by Customer Research Inc.

JM
JOHN M.
Fairfax, VA
Mercedes-Benz 300E
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2018
Diagnosis was accurate; repairs were super fast; and the FSC team was superb!
I also appreciated the clean condition of the car, when it was returned. The vehicle and air conditioning were both in excellent running condition.

RG
Richard G.
Reston, VA
BMW Z3
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2018 Category: Service
Richard said he was happy with the service, the staff did a super job.
This review was collected via phone interview by Customer Research Inc.