Fairfax Service Center


Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5rating 4.9

92 Reviews

100% Would Recommend
Latest Review 5 days ago
DAVID L. on 11/14/2017
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"Personal attention, ease and flexibility of getting an appointment, confidence in the knowledge, technical expertise and work performed."
Reese and team do a great job on repairs. We take our Mini Cooper & BMW X5 to them for service. They know these vehicles well and are proactive in suggestions for repairs and preventative maintenance without being pushy and are generally less expensive than the dealership service.
Vehicle: BMW X5
Service Date: 11/08/2017
Review Created: 11/14/2017 07:10 AM
PETER H. on 11/09/2017
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"Great Service"
The depth of knowledge about my vehicle and the top notch diagnostics skill of this team combined with friendly and polite staff makes this a top service provider for BMW. These vehicles are not inexpensive to maintain but service team goes out of its way to reduce the cost and we appreciate that very much.
Vehicle: BMW 740iL
Service Date: 11/08/2017
Review Created: 11/09/2017 09:57 AM
Maryam S., Senior Service Advisor at Fairfax Service Center responded on 11/09/2017

Mr. Hart,
Thank you so much for taking the time to leave a great review for Fairfax Service Center.WE work really hard to offer the best service to our customers .

Maryam Sherbaf
Senior Service Advisor
703-560-1700
WESLEY K. on 11/09/2017
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"30k service"
I am a long time customer of Fairfax Service Center and have had many models of BMWs serviced there over the years. I have always received top notch service for the vehicles as well as the staff. Thats why!
Vehicle: BMW 3 Series
Service Date: 11/08/2017
Review Created: 11/09/2017 04:20 AM
Maryam S., Senior Service Advisor at Fairfax Service Center responded on 11/09/2017

Mr. Kingsley, Thank you so much for taking the time to leave a great review for Fairfax Service Center and it's staff. We appreciate your busniess.

Maryam Sherbaf
Senior Service Advisor
703-560-1700
Mark W. on 11/09/2017
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Mark said this business treated him well and the work was timely.
Vehicle: Mercedes-Benz 300CE
Category: Service
Service Date: 10/08/2017
Review Created: 11/09/2017
This review was collected via phone interview by Customer Research Inc.
DOMENICA W. on 11/08/2017
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"Great job! Great Service!"
They consistently take care of us in a timely and affordable manner.
Vehicle: BMW X5
Service Date: 11/07/2017
Review Created: 11/08/2017 10:41 AM
Maryam S., Senior Service Advisor at Fairfax Service Center responded on 11/09/2017

Thank you for taking the time to leave a great review. We appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700
ANA C. on 11/03/2017
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"Fast, honest personable service. "
Been going here for years for my BMWs. They always know who I am when I call, see my car promptly, and I have every confidence in the service provided. Thank you!
Vehicle: BMW X5
Service Date: 11/03/2017
Review Created: 11/03/2017 10:17 PM
Maryam S., Senior Service Advisor at Fairfax Service Center responded on 11/09/2017

Thank you so much for your great review.Thank you for being a loyal customer,it is our pleasure to work on your car and give you the best possible service.

Maryam Sherbaf
Senior Service Advisor
703-560-1700
KATHY N. on 10/31/2017
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"Friendly, competent, reasonaly priced"
A+
Vehicle: BMW X5
Service Date: 10/30/2017
Review Created: 10/31/2017 01:14 PM
Maryam S., Senior Service Advisor at Fairfax Service Center responded on 11/09/2017

Thank you for taking the time to leave a great review. We appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700
Zyad M. on 10/26/2017
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Zyad said the service was good and complete.
Vehicle: BMW 760Li
Category: Service
Service Date: 10/08/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
Maryam S., Senior Service Advisor at Fairfax Service Center responded on 11/09/2017

We called the customer and thanked him for participating in teh review and giving Fairfax Service Center a 4 star.

Maryam Sherbaf
Senior Service Advisor
703-560-1700
Alexander R. on 10/26/2017
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Alexander said this business was timely and they provided great service.
Vehicle: MINI Cooper Hardtop
Category: Service
Service Date: 10/09/2017
Review Created: 10/26/2017
This review was collected via phone interview by Customer Research Inc.
CARL A. on 10/14/2017
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"There is nobody better than Reese"
Aways honest and great job
Vehicle: Mercedes-Benz SL500
Service Date: 10/13/2017
Review Created: 10/14/2017 02:05 PM
Maryam S., Senior Service Advisor at Fairfax Service Center responded on 11/09/2017

Mr. Anderson, Thank you for your great review. We appreciate your business and your loyalty.

Maryam Sherbaf
Senior Service Advisor
703-560-1700
Joe D. on 10/13/2017
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Joe said his experience with this business was great and he would definitely go back. The staff were nice and he appreciated their help.
Vehicle: BMW 3 Series
Category: Service
Service Date: 10/08/2017
Review Created: 10/13/2017
This review was collected via phone interview by Customer Research Inc.
Maryam S., Senior Service Advisor at Fairfax Service Center responded on 11/09/2017

Thank you very much for a great review. The staff at Fairfax Service Center will contiue to provide your car with great service.

Maryam Sherbaf
Senior Service Advisor
703-560-1700
SYBELLA D. on 10/11/2017
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"Outstanding service and dedication"
As always and for many, many years now, I have experienced excellent and very friendly service at Fairfax Service Center.
Vehicle: BMW 528i
Service Date: 10/10/2017
Review Created: 10/11/2017 01:29 PM
Maryam S., Senior Service Advisor at Fairfax Service Center responded on 11/09/2017

Thank you so much for such great review. WE appreciate your loyalty.

Maryam Sherbaf
Senior Service Advisor
703-560-1700
ALVIN J. on 10/10/2017
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"Very Pleased "
This place was very clean, fast and affordable. I will be a repeat customer for a long time.
Vehicle: MINI Cooper Hardtop
Service Date: 10/09/2017
Review Created: 10/10/2017 12:48 PM
Maryam S., Senior Service Advisor at Fairfax Service Center responded on 11/09/2017

The team at Fairfax Service Center is thrilled to hear about your great experience here. We look forward to servicing your car in the future.

Maryam Sherbaf
Senior Service Advisor
703-560-1700
JOHN D. on 10/09/2017
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"battery service"
wow! talk about customer service and before a holiday and on sat. too! my 1996-750il was lacking electrical power with the signs being leaving my headlights on for 15-20 or so and then Batt going dead. I run a lot of electrical devices too. FSC had the OPM Batt i needed and my last one, i was told lasted 7 yrs. which they installed as well. I was able to make my work appt's too. Great job FSC! (jd)
Vehicle: BMW 750iL
Service Date: 09/30/2017
Review Created: 10/09/2017 11:22 AM
Maryam S., Senior Service Advisor at Fairfax Service Center responded on 11/09/2017

Thank you so much for taking the time to write such a great review for Fairfax Service Center. We appreciate your business and your loyalty.

Maryam Sherbaf
Senior Service Advisor
703-560-1700
ALAN R. on 10/05/2017
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"4-Wheel Alignment"
I brought my 2006 E-90 in for a 4 wheel alignment. I had scheduled an hour for that task. The tire rod ends were frozen and could not be adjusted. The protocol is to replace rather that heating them to looses the threads. FSC was able to get the parts, install and complete the wheel alignment in less than 2 hours. I was also given a loaner car to run the errands I had scheduled for that day.
Vehicle: BMW 3 Series
Service Date: 09/26/2017
Review Created: 10/05/2017 05:19 PM
Maryam S., Senior Service Advisor at Fairfax Service Center responded on 11/09/2017

Thank you for taking the time to write a review . The team at Fairfax Service Center appreciates your business and loyalty.

Maryam Sherbaf
Senior Service Advisor
703-560-1700
Mike N. on 09/29/2017
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Mike said this business provided great customer service and they did great work. When he needs to take his vehicle back for follow-up work they do everything they can to resolve the situation.
Vehicle: BMW X3
Category: Service
Service Date: 09/08/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Maryam S., Senior Service Advisor at Fairfax Service Center responded on 11/09/2017

Thank you very much for taking the time to write a review for Fairfax Service Center. Thank you for giving us the opportuniy to take care of your car. We appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700
Erica S. on 09/29/2017
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Erica said they take very good care of her vehicle. They are very friendly, honest and humble people.
Vehicle: Mercedes-Benz 300D
Category: Service
Service Date: 09/28/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
BRYCE T. on 09/28/2017
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"convenience and efficiency"
We got three emails from you in two minutes. That's excessive.
Our car smelled of cigarette smoke when we picked it up. PLEASE do not allow technicians to smoke in our car !!!
Vehicle: BMW X5
Service Date: 09/25/2017
Review Created: 09/28/2017 04:27 PM
Maryam S., Senior Service Advisor at Fairfax Service Center responded on 11/09/2017

Mr. Thompson, after reading your review I did call you and talk to you on teh phone. I just like to reply via email also by stating that we thank you for trusting our shop and giving us the pleasure of working on your vehicle.
WE appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700
JIM J. on 09/27/2017
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"Consistently reliable service"
Competent, friendly, efficient service.
Vehicle: BMW 750xi
Service Date: 09/25/2017
Review Created: 09/27/2017 03:19 PM
Maryam S., Senior Service Advisor at Fairfax Service Center responded on 11/09/2017

Thank you so much for taking the time to write a great review. We appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700
MICHAEL M. on 09/24/2017
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"BMW Convertible Top Repair"
Had a very satisfactory experience at the Fairfax Service Center having my top repaired. Great having the top down on these cool evenings.
Vehicle: BMW 3 Series
Service Date: 09/18/2017
Review Created: 09/24/2017 06:21 PM
Maryam S., Senior Service Advisor at Fairfax Service Center responded on 11/09/2017

Thank you for taking the time to leave a review . We are happy to hear about your pleasant experience with the service at Fairfax Service Center. We appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700
Displaying Review 1 - 20 of 92 in total