Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

149 Reviews

99% Would Recommend
Latest Review 7 days ago

Reviews


BJ
Brian J.
Dunn Loring, VA
MINI Cooper Hardtop
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/30/2017 Category: Service
Brian said this business did a decent job.
This review was collected via phone interview by Customer Research Inc.
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 11/09/2017

WE contacted Mr. Jacknow and left a message for him . We like to find out what was the specific issue and will try to resolve it.

Maryam Sherbaf
Senior Service Advisor
703-560-1700

BT
BRYCE T.
Mc Lean, VA
BMW X5
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/28/2017
convenience and efficiency
We got three emails from you in two minutes. That's excessive.
Our car smelled of cigarette smoke when we picked it up. PLEASE do not allow technicians to smoke in our car !!!
Maryam S., Senior Service Advisor from Fairfax Service Center responded on 11/09/2017

Mr. Thompson, after reading your review I did call you and talk to you on teh phone. I just like to reply via email also by stating that we thank you for trusting our shop and giving us the pleasure of working on your vehicle.
WE appreciate your business.

Maryam Sherbaf
Senior Service Advisor
703-560-1700