Fairfax Service Center

Every single service we provide here is done with the utmost importance and professionalism. We have some of the most competetive pricing around.
Also, we always call customer with an explanation of the diagnostics and an estimate. We only proceed with repairs if customer approves the pricing. We also always have a special discount for new customers which I see was applied for you.
As far as the engine light being on, that is related to another issue which was recommended at the time of your visit. We would be more than happy to take a look at your vehicle again to give you precise diagnostics and estimate.
You can always call us at 703-560-1700 .
Have a great day.
Thank you.

We tried to reach Mr. Basin via phone but his voice mail was on and we left a message for him to call us but he never replied. This is what our response to him would be if he called back :
“Hi Abdal,

Every single service we provide here is done with the utmost importance and professionalism. We apologize if you feel like your service was too expensive. We believe that we have some of the most competitive pricing around. Also, before we continue work on any vehicle, we make sure to get customer approval first. We invite you to come back into the shop. If the engine light came back on due to the same issue we fixed, we’ll be more than happy to fix it under our warranty at no charge to you.  “

Let me know if you need anything else. Hope you have a nice rest of the day.

WE contacted Mr. Jacknow and left a message for him . We like to find out what was the specific issue and will try to resolve it.

Mr. Thompson, after reading your review I did call you and talk to you on teh phone. I just like to reply via email also by stating that we thank you for trusting our shop and giving us the pleasure of working on your vehicle.
WE appreciate your business.