Mr. Gross exhibited excellent customer service. He is very knowledgeable and understands the customer
's needs. Especially, when the customer doesn't have the down payment at time of purchase. He knows the importance of building customer relationships, by trusting the customer would maintain their promise to pay. I can say that Mr. Gross experienced a trustworthy customer in me Ms. Hill. Thank you Mr. Gross for your service!
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There are no words that could express not only my disbelief but my total disappointment in this estab
lishment. DO NOT EVER bring your vehicle to this place. After wanting to charge me $3500 for a a/c hose replacement, I told them I didn't want them to perform the service and would be picking my car up. The service writer told there would be a $169 service charge. When I got to the dealership the service writer was not there, no ticket was available, and no one else could release my car. I asked to dpeak with the manager, and was told the manager had quit and they had no manager at this time. After an hour wait, and unmet request, the service writer returned, and said, "I should have told him what time I was coming". Then presented me with a $334 bill, of which $80 was a security fee for protecting your information. Of course with no manager, who do you go to? I'm taking this issue up with corporate.
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The folks at Bowie Shell are friendly, professional and extremely good at what they do. Carl is supe
r-kind, thoughtful and understanding. These are the Best Folks ever. The mechanics are great!!!! 👍
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I stopped in and they began the oil change as soon as I had completed the form. I think that I was in
and out in 35 minutes. Fast and friendly service. What mor can you ask for?
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My experience at this dealership was by far the best I’ve ever had. They had great team work and Gary
, Rick, and Nick all came together and went above and beyond to ensure I drove away in the car I truly wanted. My credit isn’t the best and I still left HAPPY!! Also Gary is HILARIOUS and sweet. Thank you a gentleman I appreciate you all.
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He was very straightforward about the pricing he did whatever he could to give me the best pricing po
ssible. He was able to fix my radiator with thin less than a day. I will be taking my BMW to him going forward thank you Luis!!
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Reasonable guy, will take care of you . Just have to be respectful and patient but he will take care
of any job on any vehicle at a reasonable price
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