Lenexa Automotive


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Ron N.
Shawnee Mission, KS
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/24/2024
Auto inspection prior to purchase
Didn't get to meet Chuck, but worked with pleasure to work with Phil and team! Didn't know Mike had sold shop so called to schedule inspection appointment for vehicle with Mike, and he helped me put the gears in motion. As arranged called next day & Phil got me right in and had car inspected promptly! Mechanic doing the inspection did a phenomenal job & informative! Thanks to their inspection, I did not buy the car because the frame had been welded and the wreck wasn't reflected on title, which should have been a salvage title. Additionally, they found some problems with lifters and brakes! Have used the shop regularly in the past but had not had the pleasure of working with the new owners! Very impressed with this shop, their staff and their work! Highly recommend it!

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Alexa S.
Olathe, KS
Volkswagen Jetta Sedan
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2024 Category: Service
Alexa said she has been going to this business for years and appreciates every time they fix her vehicle.
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Chuck C. from Lenexa Automotive responded on 02/17/2024 07:59 PM

Thank you for being a loyal customer, Alexa! We're glad to have been able to assist you with your vehicle over the years. If there's anything else we can do for you, please don't hesitate to reach out. We appreciate your support!


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Katey M.
Westwood, KS
GMC Canyon
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2024 Category: Service
Katey said they are trustworthy, knowledgeable and always very helpful.
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Chuck C. from Lenexa Automotive responded on 02/17/2024 07:59 PM

Thank you for your kind words, Katey! We strive to provide trustworthy service and value your trust in us. It's great to hear that our team's knowledge and assistance have been helpful to you. We appreciate your feedback and look forward to continuing to serve you in the future. Drive safe!


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Ruben R.
Overland Park, KS
Ford Transit Connect
verified customerVerified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/02/2024 Category: Service
Ruben said they did a great job for him. When he 1st dropped off his vehicle, there were tire lights on and he brought it in to fix the tires. The tires were fixed, but the lights were still on and are still on right now. He brought in 2 more vehicles and the same thing happened.
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Chuck C. from Lenexa Automotive responded on 02/05/2024 09:01 AM

Dear Ruben, Thank you for trusting us with your vehicles. We're glad to hear that we did a great job fixing your tires. We apologize for the inconvenience caused by the tire lights still being on. We would appreciate the opportunity to resolve this issue for you. Please bring your vehicles back to our shop and we'll make sure to address the problem properly this time. Thank you for your feedback. Sincerely, Lenexa Automotive


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Jordan F.
Kansas City, MO
Honda Accord Sdn
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2024 Category: Service
Jordan said they got it done quickly.
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Chuck C. from Lenexa Automotive responded on 01/16/2024 07:24 PM

Thank you, Jordan, for the positive review! We strive to provide prompt service to our customers. We appreciate your feedback and look forward to serving you again in the future.


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Jim A.
Lenexa, KS
Subaru XV Crosstrek
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2024 Category: Service
Jim said the work was good and completed timely.
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Chuck C. from Lenexa Automotive responded on 01/12/2024 05:29 AM

Thank you, Jim, for your positive review! We're glad to hear that you were satisfied with the quality of our work and the timely completion of your service. We appreciate your business and look forward to serving you again in the future.


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Ryan H.
Overland Park, KS
Honda Accord Sdn
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2024 Category: Service
Ryan said the customer service is good.
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Chuck C. from Lenexa Automotive responded on 01/09/2024 09:04 AM

Thank you, Ryan, for your kind words about our customer service. We strive to provide the best experience possible for our customers. We appreciate your feedback and look forward to serving you again in the future.


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SARAH S.
Overland Park, KS
Honda Accord Coupe
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2024
Our go to Shop!
Lenexa Automotive is the shop we've trusted for nearly 4 years now. I found them when I moved to Kansas from Oklahoma and cannot be more happy with the relationship we've developed. I know you'll be happy with the service too!
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Chuck C. from Lenexa Automotive responded on 01/07/2024 05:00 PM

Thank you so much for your continued trust in Lenexa Automotive! We're thrilled to have earned your loyalty over the past 4 years. It means the world to us that you're happy with the service and our relationship. We'll always be here to take care of your automotive needs.


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Gary N.
Overland Park, KS
Chevrolet Traverse
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2024 Category: Service
Gary said they did a good job.
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Chuck C. from Lenexa Automotive responded on 01/07/2024 05:00 PM

Thank you for the positive review, Gary! We're glad to hear that you were satisfied with our service. We appreciate your business and hope to assist you again in the future.


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Jesse W.
Kansas
Ford Taurus
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/21/2023 Category: Service
Jesse said they are always amazing.
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Chuck C. from Lenexa Automotive responded on 12/22/2023 05:57 PM

Thank you for such an amazing review, Jesse! We at Lenexa Automotive are grateful for your continued loyalty and are humbled to know that we are consistently meeting your expectations.


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Irene R.
Lenexa, KS
INFINITI QX60
verified customerVerified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/14/2023 Category: Service
Irene said they only did a diagnosis. When she went there, she already had checked the diagnosis. She paid $184 for the diagnosis and it would have been $1,100 to fix the spark plug. She did not have that much, did not expect it to cost that much, and nothing was done to her vehicle.
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Chuck C. from Lenexa Automotive responded on 01/21/2024 03:30 PM

Thank you for your feedback, Irene. We are sorry you felt the cost was unexpected and that the service did not meet your needs. We understand that a significant repair can be costly and we regret that we could not help you in this instance. We apologize for any inconvenience experienced and thank you for giving us the opportunity to assist you.


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Mitch M.
Lenexa, KS
Ford Escape
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/14/2023 Category: Service
Mitch said they did everything they were supposed to do, and he appreciates their honesty and good work.
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Chuck C. from Lenexa Automotive responded on 01/21/2024 03:30 PM

We are delighted to hear that Mitch is so pleased with our work and our honest approach. We work hard to ensure our customers can trust us and are grateful for the positive feedback.


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Bill C.
Kansas
Ford Explorer
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/05/2023 Category: Service
Bill said he always takes good care of them.
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Chuck C. from Lenexa Automotive responded on 01/07/2024 05:01 PM

We're so glad to hear that, Bill! We strive to provide the best service we can, and we're pleased that you feel you've been taken care of. It's what we strive for.


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John D.
Lenexa, KS
Chevrolet Equinox
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2023 Category: Service
John says they fit him in in a timely manner, they were nice and helpful.
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Chuck C. from Lenexa Automotive responded on 11/14/2023 07:36 PM

Thank you so much for your positive feedback, John! We strive to provide excellent customer service here at Lenexa Automotive and we're glad you had a pleasant experience. We hope to serve you again in the future!


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Keagan C.
Kansas
Pontiac Grand Prix
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2023 Category: Service
Keagan said quick and efficient.
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Chuck C. from Lenexa Automotive responded on 11/13/2023 07:16 AM

Thank you Keagan for the positive feedback. We strive to ensure that all of our customers have a great experience in a timely manner. We're so glad that we were able to meet your expectations!


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Matt G.
Shawnee, KS
Ram 2500
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2023 Category: Service
Matt said that they were great.
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Chuck C. from Lenexa Automotive responded on 11/02/2023 09:12 PM

We are delighted to hear that you had a great experience at Lenexa Automotive. We appreciate your business and strive to provide the best service possible.


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Amber D.
Overland Park, KS
Ford Edge
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2023 Category: Service
Amber said that they were really helpful, didn't up-sell, took good care of her vehicle, were super nice, and it was a great experience.
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Chuck C. from Lenexa Automotive responded on 10/05/2023 02:51 PM

Thank you for taking the time to review us, Amber! We are delighted to hear that your experience with us was great. We strive to provide excellent customer service and are glad that we were able to meet your expectations. We value your business and look forward to assisting you again in the future.


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Grant W.
Kansas
Chevrolet Impala
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2023 Category: Service
Grant said they did a good job and were fast.
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Chuck C. from Lenexa Automotive responded on 10/05/2023 02:51 PM

Thank you for your positive review, Grant! We're glad you were pleased with our service and our speed. We strive to make sure our customers receive the best service possible.


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Christine J.
De Soto, KS
Chevrolet Tahoe
verified customerVerified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2023 Category: Service
Christine said that they communicated effectively, explained everything well and got it done in a timely manner.
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Chuck C. from Lenexa Automotive responded on 10/05/2023 02:51 PM

Thank you so much for your kind review, Christine! We are so glad to have been able to provide timely and effective communication with you, and to have been able to explain everything in detail. We look forward to helping you with any automotive needs you may have in the future!


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Erik H.
Lenexa, KS
Toyota Prius
verified customerVerified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/14/2023 Category: Service
Erik said that they were very accommodating in getting his vehicle done, even though he had to go back last time.
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