Exceptional service with a smile & honesty; a rare experience these days!
I drove in with a hole in my exhaust pipe (1999 Honda Accord) knowing this could cost me more than th
e value of the vehicle and also needing an oil change. Once my car was on the lift, I was invited to see where the hole in the exhaust system was. I also saw that there were a few leaky spots & asked about those. Frank noticed that I was running with 3 snow tires & so suggested that these be balanced & rotated, which makes sense. Of course, once the wheels were off, it became evident that I needed brakes, so my repair bill became ever larger....!!!! As a person on a fixed income Frank managed a welding fix on this old vehicle for the exhaust system which is such a blessing!! With new brakes on the front, which are never negotiable for safety's sake, an oil change as planned as well as the added intelligence of learning what fluids I must attend to when maintaining the vehicle and my tires rotated for better driving and longevity, I feel grateful to have Hondar House & Frank Augello maintaining my old car. He's the expert here; certainly not me!
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When you walk into this shop you are entering a time warp into better times when decency, skill and e
xcellence were prized, and honest compensation was earned by the men and women who worked for it. I've been a technologist and a car guy for my whole life and I have done enough repair work myself to assess mechanics in both skill and integrity. In both dimensions there are none better in the entire western world. They are among the best, most honest and forthright individuals I have ever known.
They by far the sharpest diagnosticians in New England. Even with modern self diagnostics, funky things are bound to happen. Typical mechanics know little beyond what the computer says--at Good News its a whole different story. When things get funky--and they do--Craig and the team will always get to the bottom of the mystery and, importantly, if an attempted part replacement proves unnecessary they always return the part to the vendor--you won't never get charged for an part that turned out to be unnecessary. And unlike many other shops, they are committed to knowing selecting high quality parts for replacement. Many mechanics nowadays get ridiculously cheap parts and yet still charge top dollar. This practice is particularly prevalent at shops that were aggregated in a privately capitalized financial "roll-ups". Watch out for that..it's a scam. In addition to the danger to safety that cheap parts pose, often times the cheapened parts are so poor that they fail or underperform immediately. This will never happen to you at Good News. Don't go for the cheapest shop...go for the best!
And if something goes wrong and the job takes longer than expected? Believe me, there's a reason for it. So if it takes a little linger, or if it costs a little more than you expected...you will never have to question their skill or integrity. On time auto repair is one of the trickiest skills to master, and they are simply the best. I have a thirty five year old Honda that drives and runs like new, and does not burn a drop of oil. Thanks Good News Garage!!
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Very happy with the work. I went there for oil change and brakes.
Thomas the cashier very helpful, h
e even offered me a ride home.
Chris explained to me details what needed and everything was done on 2 hours. Definitely I recommend and I will be back
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Great service - fast, reliable, and cost-effective
Hillside recently patched a flat tire for me and it was all don’t within a couple hours. Their prices
were very reasonable and they took the time to explain to me what they did and what I should keep an eye out for in the future to make sure the patch on my tire is holding.
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I have been taking my truck to Charlie's garage (Boston Auto Tech) for years now, and have always rec
eived the best quality service, repairs and maintenance possible.
Once you find a business like Boston Auto Tech you will always be a loyal customer.
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I am a long time AZ customer. They kept me informed, did great work, and were very nice and friendly
. Great job and thanks! These guys are great!
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Sergio and his whole staff are very professional, friendly, courteous and very reasonably priced. I h
ighly recommend their services over anyone else in the area. People like these are so hard to find nowadays!
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No matter what car we take you ALWAYS have it done in a speedy time and give the BEST prices My wife
and I are very happy with all of you and wouldn't go to anyone else.. We recommend all our friends to Brothers Keep up the great work
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