Name: AJ Mills
Rating: 4.4

Reviews of AJ Mills

NELSON L.

Post Falls, ID

Ford Explorer

06/28/2022

Verified Customer

Category: Service

Service Department is definitely lacking

Our 2019 Ford Explorer Platium became completely undriveable when numerous alarms suddenly went off. We notified the dealer the car was being towed to their location. The service advisor stated they would look at it the next morning and give us a call. After several days I called and was informed that since we didn't have an appointment they would not look at it until the following week. The next week we called and was told once again it would be another week before they looked at it as we didn't have an appointment. After 17 days we went above the service department and they finally diagnosed and replaced a computer sensor that had caused the problem. I realize that we didn't have an appointment like you do for "scheduled maintenance" however when emergencies occur and your vehicle is literally rendered unusable there should be some consideration given to at least diagnosing your vehicle.
We have a fondness for the great sales staff, however we cannot recommend the service department.

Employees worked with

AJ Mills

Service Advisor

PHILIP O.

Post Falls, ID

Ford F-150

02/22/2022

Verified Customer

Category: Service

Long Wait, No Resolution

After two months of calling and emailing I finally get through to service to get my truck fixed. Two months later I get my appointment and the tech doesn’t fix my truck. Service advisor was very nice but offered to make me a new appointment to bring the truck back again. I just don’t know what to say at this point. I honestly just want to sell this truck now. It has been broke. Since 300 miles and the service department is so back logged that a warranty is basically pointless now.

Employees worked with

AJ Mills

Service Advisor

JOSH S.

Hayden, ID

Ford Ranger

01/01/2022

Verified Customer

Category: Service

Recall and oil change nightmare

I will start off saying I love my 2021 Ford Ranger. I did not buy it at Mike White for other reasons. Nontheless it was do for a rear seat recall where they pull out and either replace the rear headrests, or adjust the latch system. Not a big deal. I was quoted 30-45 minutes job time from Corwin where I bought the truck but I didnt feel like driving into spokane since I live 5 minutes away from Mike White.

So I call Milke White in NOVEMBER to try and get it in. I have 2,000 miles on my brand new truck so I figured i'd let them do the oil change as well(I usually do this myself but figured i'd give them some buissiness). I'm given an appointment SIX WEEKS away. It was the soonest they had and last of 2021. Absolutely ridiculous, but I just wanted the recall done with so I set it up. I work in the Covid ICU at the local hospital and was working the day of my appointment so I had my wife take my truck in. We have three kids at home. We were told it would be about an hour or so. She set up daycare and brought my truck in. 3 hours later they still had my truck and she was alone in the waiting room. She went to inquire about the status and they seemed surprised and said they would look into it. Another 20 minutes goes by they finally pull my truck around. There was pretty poor communication on their part and the attidue was pretty much "well we're busy".

When I got home i checked out my truck and the entire back seat was dirty, There was also a very large "loose" indentations on the front seat now where the cloth is, almost as if someone put all their weight on their knee while on the seat to reach something in the back. My truck is brand new with only 2400 miles on it and this was NOT like this beforehand. I also now have oil in my driveway now. I assumed it was maybe some spillage or residual oil from the change so I decided to monitor it and assumed it would go away. It's now been over four days and sure enough everytime I park my truck there is a hot oil spot in the snow underneath. I tried calling last week while at work to speak to someone about my seat and the oil leak but I was transferred to two different people going back from service to "parts" for some reason then back to service and placed on hold then disconnected. I will try to call back on monday to get this fixed but if there service is anything like the sales expereinces I have had, i'm kind of dreading it.

Working in the hospital alot of my collegaues have had similar experiences. It's unfortunate that guys and girls who live locally cannot trust their own local Ford dealer totake care of our cars, forcing us to go to spokane. I really do hope their reputation goes up as I'm a big Ford fan and looking at some factory lift kits and other stuff to buy through them. I think we would all like to have a local dealer we can trust.

Connor W. from Mike White Ford of Coeur d'Alene responded on 01/03/2022 09:03 AM

Hi Josh,

My name is Connor White. I have read through your review of your experience. I will give you a call this afternoon and we can talk through all of your concerns and see what we can bring resolution too!

Sincerely,

Connor

Employees worked with

AJ Mills

Service Advisor

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