AM

AJ Mills

Service Advisor
Overall Rating
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(247 reviews)
55

SG
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SUSAN G.
Dalton Gardens, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2026
verified customerVerified Customer
7
Category: Service
Car service
AJ was my service coordinator, he was very professional and committed to making sure that I was satisfied with the service of my car! I was disappointed to find out that your establishments put the credit card fees on the customer, otherwise very satisfied
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/25/2026 08:43 AM

We're glad to hear that AJ provided professional service and was committed to ensuring your satisfaction, Susan. It’s always our goal to keep our customers happy. We're sorry the credit card fees made your experience a little less than perfect; we'll continue reviewing our policies to see where we can improve. Thank you for sharing your experience with us.

Employees worked with

MO
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MALINA O.
Hayden, ID
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/24/2026
verified customerVerified Customer
8
Category: Service
Recall repairs
Took care of my recalls in a timely way.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/25/2026 12:37 AM

It's great to hear that we took care of your recalls in a timely manner, Malina! We appreciate you sharing your experience with us. Thank you for trusting us with your Edge.

Employees worked with

BT
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BRAD T.
Spangle, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/22/2026
verified customerVerified Customer
10
Category: Service
Excellent Service
Brought my 2024 F150 in to complete two significant recalls. The entire experience was exceptional, from scheduling, check in and completion, to timeliness and communication. Professional throughout...
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/22/2026 03:04 PM

Thanks for your review, Brad! We are pleased to hear that your visit for those significant recalls went exceptionally well. From your scheduling to the completion of the work, we aim for smooth and professional service, and it's great that we hit the mark for you. Thank you for sharing your experience.

Employees worked with

Verified Customer
Coeur D Alene, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/22/2026
verified customerVerified Customer
3
Category: Service
Only two years left on my warranty and then I'm out!
I wouldn't let this company work on my vehicle if my warranty didn't cover the cost. Looking forward to never taking my car in to Mike White again.
Employees worked with

Verified Customer
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/15/2026
verified customerVerified Customer
10
Category: Service
Super company
Everyone was very helpful, courteous and efficient. Thank you
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/15/2026 02:22 PM

It's great to hear that our team was helpful, courteous, and efficient during your visit. We appreciate your feedback and are glad you had a positive experience. Thank you for taking the time to share!

Employees worked with

WM
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WILLIAM GREG M.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/08/2026
verified customerVerified Customer
9
Category: Service
Wiper Arm Recall
Great job and quick turn around, thanks you!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/09/2026 01:02 AM

It's great to hear that you had a quick turnaround, William. We appreciate your kind words about the job done and are glad you left satisfied. Thank you for sharing your experience.

Employees worked with

JN
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JILL LYNN N.
Colbert, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2026
verified customerVerified Customer
10
Category: Service
New Transmission & Other Work
I had a reman transmission recently installed in my 2005 Ford Mustang. Christian Hanson, Cole Paterson, and AJ Mills were wonderful every step of the process and I really appreciated their communication. The team in the service department did a thorough job troubleshooting the issue, answering my extensive questions (and there were many), and providing potential options to fix my car. I really appreciated their professionalism.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/09/2026 01:04 AM

It’s wonderful to hear that the installation of your reman transmission in the Mustang went so smoothly, Jill. We're proud of Christian, Cole, and AJ for providing top-notch communication and thorough troubleshooting. Your satisfaction is important to us, and we're glad they could address all your questions. Thank you for sharing your experience.

Employees worked with

MR
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MURRAY R.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/03/2026
verified customerVerified Customer
10
Category: Service
Warranty work
I contact Mike White Ford and set up an appointment for warranty work, when I had it at the shop another bulletin had come up so they updated that as well. Quick friendly service.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 10/03/2026 05:16 PM

We're pleased to hear that you had a quick and friendly experience while getting your warranty work done, Murray. It's great that we could also address the new bulletin during your visit. Thanks for trusting us with your F-250.

Employees worked with

HL
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HENRY JAMES L.
Clarkia, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/26/2026
verified customerVerified Customer
10
Category: Service
Work was extremely stressful
They did an excellent job and the team was very nice and friendly
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/27/2026 01:27 AM

We're glad to hear you had a top-notch experience with our team, Henry! It's great to know that both the service and the smiles were up to par. We strive to keep our customers happy while making the whole process as friendly as possible. Enjoy cruising in your F-150, and remember, we're just a call away if you ever need us!

Employees worked with

SG
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SUSAN G.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2026
verified customerVerified Customer
8
Category: Service
Recalled for parts
Everyone was very polite and respectful answering all my questions. I felt secure in their knowledge and professionalism. My advisor was AJ, he was honest,accommodating and a pleasure to work with
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/25/2026 10:35 AM

It's wonderful to hear that you felt well taken care of during your visit, Susan! AJ sounds like a true gem in our team, making sure all your questions were answered and that you felt secure in your decisions. We aim to create an environment of professionalism with a touch of friendliness, so it's great to see that reflected in your experience. We're glad you drove away in your Explorer feeling pleased and informed!

Employees worked with

Verified Customer
Colville, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/17/2026
verified customerVerified Customer
9
Category: Service
Quick in and out, very respectful and friendly, provided trustworthy advice on future needs.
If I were ever to buy another truck, Whites is where it would happen!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 09/17/2026 01:40 PM

We're glad to hear that you're considering Mike White Ford for your next truck adventure! It's always a pleasure to help someone find the right ride, especially when it's an F-150. If your current truck ever needs a buddy, you know where to roll on over to. Enjoy the drive and take care out there!

Employees worked with

LM
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LOREN M.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/29/2025
verified customerVerified Customer
10
Category: Service
Great job Mike White
Had some work to be done on my 2016 Super Duty and everything went fast, smooth and with great communications. AJ was my service writer and was extremely thorough and helped with getting other needed items done.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 04/29/2025 04:47 PM

We're happy to hear that your experience with us was so smooth, Loren, and that AJ was on top of things with your vehicle! It sounds like he really knows how to keep things running like a well-oiled machine. If there's anything else you need for your Super Duty, you know where to find us!

Employees worked with

EV
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ERNEST V.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/21/2025
verified customerVerified Customer
10
Category: Service
Friendly Professional Service
Again, AJ was extremely helpful.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 03/24/2025 12:33 PM

It's fantastic to hear that AJ provided you with such helpful service once again, Ernest! It's always a win when you find someone who knows their way around both the lot and the paperwork! If there’s anything else we can assist you with, don’t hesitate to reach out. We appreciate your support and look forward to continuing to help you with all your automotive needs!

Employees worked with

RL
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RANDY L.
Athol, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2025
verified customerVerified Customer
10
Category: Service
Great Communication
AJ did an excellent job and kept me informed.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 03/19/2025 08:12 PM

We appreciate your feedback, Randy, and we are so glad to hear that AJ provided excellent service while keeping you in the loop. Communication is key, and it sounds like he nailed it! If you ever need assistance again, you know where to find us!

Employees worked with

KM
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KENNETH M.
Otis Orchards, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2025
verified customerVerified Customer
10
Category: Service
Good experience.
Aj was very knowledgeable ,took great care of me.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 03/06/2025 10:35 AM

Thanks, Kenneth! We're glad to hear that AJ provided you with top-notch service and showcased his expertise! It's always nice to know that someone is looking out for you while you navigate the world of cars. If you ever need more assistance or have any questions, you know where to find us. Drive safely out there!

Employees worked with

MM
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MITCHELL M.
Rathdrum, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/02/2025
verified customerVerified Customer
10
Category: Service
I'm treated like family at Mike White Ford!
AJ Mills has been my service advisor for over 10 years and he along with the rest of the service team have always exceeded my expectations. They are great communicators and that's what I think makes them such an effective team of people when it comes to getting the job done right. And they do. Thanks guys!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 02/02/2025 09:16 AM

Thanks, Mitchell! It's fantastic to hear that AJ and the service team have consistently hit the mark for you over the past decade! Clearly, they’ve mastered the art of communication, which is no small feat in today's world! We’re glad to know that their hard work and dedication have made such a positive impact on your experience with us. Cheers to more years of top-notch service and excellent teamwork!

Employees worked with

HG
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HEIDI G.
Worley, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2025
verified customerVerified Customer
10
Category: Service
Fixed!
Was having issues with the computer system in my truck. They got it fixed.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 01/31/2025 08:36 AM

We're glad to hear that the computer system in your truck is back on speaking terms, Heidi! It can be a bit challenging when technology decides to go on strike. If you need anything else, don’t hesitate to reach out. We're here for all your automotive issues. Happy driving!

Employees worked with

JA
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JAMES A.
Fernwood, ID
Ford F350
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/13/2025
verified customerVerified Customer
0
Category: Service
Service department is sub par at best
Rude service advisor
Katrina S. from Mike White Ford of Coeur d'Alene responded on 01/14/2025 05:38 PM

James, we're sorry to hear your recent service visit wasn't up to our usual standards. We want every interaction at our dealership to be positive and professional, and it sounds like we missed the mark. We value your feedback and hope you'll give us another chance so we can ensure your next visit is a great one.

Employees worked with

KH
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KENT H.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2024
verified customerVerified Customer
10
Category: Service
As promised.
Everything was completed as promised to help professional, courteous, and on time!
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/19/2024 05:59 PM

Thanks, Kent! It's fantastic to hear that everything went as planned and that our team hit all the right notes! We take professional service seriously but always leave a little room for courtesy (and maybe a bit of fun). Being on time is a non-negotiable for us, because who wants to make waiting an Olympic sport? We're glad you had a great experience!

Employees worked with

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Verified Customer
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/13/2024
verified customerVerified Customer
9
Category: Service
I was in and out in under an hour
AJ does a great job of taking care of all of the ALC’s F150’s.
Katrina S. from Mike White Ford of Coeur d'Alene responded on 12/13/2024 07:50 PM

We're glad to hear AJ is hitting home runs with the ALC's F150s! It sounds like he's got the magic touch when it comes to keeping those trucks in top shape. It's no small task, but clearly, he's up for the challenge. We appreciate your trust in us for your vehicle needs. Thanks for being part of the Mike White Ford family!

Employees worked with
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