AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(200 reviews)

52

Reviews of AJ Mills

Verified Customer

Liberty Lake, WA

10/11/2023

Verified Customer

5

Category: Service

Common problem unable to fix

My AC will stop blowing out of the vents. It sounds like the blower motor is working but nothing comes out of the vents. This happens anytime it’s on longer than 30 minutes approximately. This seems to be a very very common problem as it all over the internet and forums (TSB 22-2089)but until service experiences it themselves they won’t take responsibility. Not to mention it took 8 weeks to get into the service center and now no one needs AC that it’s October. Nothing like a brand new very, very expensive truck with 4,000 miles on it not having AC and the dealer won’t address it without experiencing it themselves.

Employees worked with

Service Advisor

Verified Customer

Spokane, WA

10/08/2023

Verified Customer

3

Category: Service

Frustrating run around

I took my Escape in for regular maintenance in back in August. At the time, the service engine light was coming on intermittently as I was driving around town. I was able to look at my Ford app and see what the problem was. I had mentioned it to the service advisor when I took it in, and they had brushed me off saying that there wasn’t anything they could do about it then. About a week or so later, the engine light was staying consistently on, but still going off every once in awhile. I called back and the guy who helped me at that point was able to see from his end that there were two faults that were being thrown from that engine light. One that I had mentioned previously when I took it in for maintenance, and then another one. If he could see it then, why couldn’t the other guy see it? I understand that going in for maintenance and then having another issue may cause time constraints for the mechanics. However, when I took it back in recently, I was told that there may need to be a part ordered and I would be without my vehicle until Monday. (It was a Friday going into a weekend). Thankfully, I was set up with a rental for the day to be able to get to and from work and over the weekend if needed, but the situation was frustrating as the part that was replaced was exactly what I told the service advisors what was wrong when I had originally taken it in back in August. It was poor customer service from the original advisors as they brushed off my concern and didn’t even bother to look at codes or give me another solution to get me on the schedule to come back in. This service department came highly recommended, and I felt pretty disappointed.

Employees worked with

Service Advisor

EV

ERNEST V.

Coeur D Alene, ID

10/06/2023

Verified Customer

10

Category: Service

Friendly Professional Service

My service rep, AJ, is always patient and very professional when I arrive for my vehicle's service.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:24 AM

Thank you for such positive feedback, Ernest! AJ is a true asset to the team here at Mike White Ford of Coeur d'Alene and we are glad to hear you had such a pleasant experience. We strive to provide courteous and timely service to our clients and it's very rewarding to hear that we have been successful in our mission. We appreciate your business and hope to see you again soon!

Employees worked with

Service Advisor

RH

RICHARD H.

Saint Maries, ID

10/04/2023

Verified Customer

10

Category: Service

Very professional, friendly, and welcoming

Enjoyed the experience. Thank you,

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/09/2023 10:30 AM

Thank you Richard for your business! We're glad you enjoyed the experience and we appreciate you taking the time to let us know. We strive to make sure our customers have the best experience possible and we're glad we were able to provide you with a positive one.

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

10/02/2023

Verified Customer

10

Category: Service

Great people

People and service were outstanding

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:20 AM

Thank you so much for taking the time to share your experience! We are so pleased to know that our people and service were outstanding. We strive to provide the best customer service and we are thrilled that it was reflected in your visit.

Employees worked with

Service Advisor

CB

CINDY B.

WA

09/28/2023

Verified Customer

10

Category: Service

Repair 2018 Ford F 150

I have a 2018 Ford F 150 which only had about 24,000 miles on it when I started having problems with the transmission. I brought it in to Mike White Ford for an inspection and I found out not only did it need a new transmission but also the cam phasers needed to be replaced & it also had a leak in the oil pan!! You can imagine how shocked & pissed I was because of the low mileage! My service advisor was AJ Mills & I couldn’t have asked for a better person to help me through this! He explained everything I needed done & was very supportive through the whole ordeal! He helped me get a rental car & got the parts in quickly & got my truck repaired quicker than I thought! This was my first experience with Mike White Ford and they couldn’t ask for a better representative! I won’t go anywhere else because of the fantastic service he gave. He went above & beyond what anyone would have expected!!! I can’t say enough good things about AJ!!! Thank you again!!

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 10/04/2023 09:22 AM

Thank you, Cindy, for such a kind review of AJ and our team at Mike White Ford of Coeur d'Alene. We are thrilled that we were able to provide you with a great experience despite the unfortunate transmission issue with your F 150. We are so grateful for your business and for trusting us to take care of your vehicle. We are committed to delivering superior service and we are glad that AJ was able to help make this process as easy as possible for you. Thank you again!

Employees worked with

Service Advisor

JY

JOHN Y.

Dalton Gardens, ID

Ford Expedition

09/22/2023

Verified Customer

10

Category: Service

Quich & easy !

I came in , sat down and and 2 hours later ,as briefed, the car was ready any I left !

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:11 PM

Thanks for taking the time to review our business, John! We're so glad to hear that everything went smoothly and your car was ready as planned. We appreciate you choosing Mike White Ford of Coeur d'Alene and hope to see you again soon!

Employees worked with

Service Advisor

Verified Customer

Trout Creek, MT

Ford F350

09/21/2023

Verified Customer

10

Category: Service

Very attentive and knowledgeable staff

My vehicle issues were resolved quickly and efficiently. Thanks Mike White Ford!

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/27/2023 06:12 PM

We're thrilled that your experience with us was a positive one! We always strive to provide excellent customer service. Thank you for your business!

Employees worked with

Service Advisor

JH

JOEL H.

Post Falls, ID

Ford F250

09/16/2023

Verified Customer

8

Category: Service

Fast & easy

We worked with both the Tyler’s at Mike White and were very happy with our experience. Not to mention we got a smoking deal. Thank you guys for easy process and making wife happy. She is so stoked - JH

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/19/2023 10:24 AM

Thank you for your kind words, Joel! We are so glad to hear that both Tyler's were able to help you get such a great deal! We appreciate your business and are so pleased that your wife is so thrilled with her purchase. We hope you have many years of happy driving!

Employees worked with

Service Advisor

JC

JANET C.

Hayden, ID

09/14/2023

Verified Customer

10

Category: Service

recall

As usual - everything went as promised. Great service with a smile

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/15/2023 01:21 PM

Thank you so much for your kind review, Janet! Our team strives to provide a great experience every time and we are delighted to know that we met your expectations. We look forward to continuing to serve you in the future!

Employees worked with

Service Advisor

LP

LEE P.

Newman Lake, WA

09/09/2023

Verified Customer

10

Category: Service

Excellent information from technician

My F150 Raptor had 3 separate issues. The technician was extremely knowledgeable about each problem and accurately took notes to document the issues. To be honest, not every technician had the same level of knowledge...the person I talked to on the phone the day before wasn't aware of some of the nuances relating to the IWE problem.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 09/11/2023 12:24 PM

Thank you for your review, Lee! We are so pleased to hear that our technician was able to provide superior customer service and accurately take notes to document the issues with your F150 Raptor. We are glad that you were satisfied with the level of knowledge and expertise that our technician provided. We apologize that the person you spoke to on the phone the day before was not up to the same standard and we will work to ensure that our staff members are knowledgeable and prepared for any inquiries they may receive.

Employees worked with

Service Advisor

DV

DANIEL V.

Hayden, ID

Ford F250

09/08/2023

Verified Customer

3

Category: Service

Kept my only vehicle for 2 days, released it back to me as fixed but still have original problems. When I called back the dealership gave me another appointment like 30 days out. Unacceptable!!!!

Did not fix my vehicle problems and gave me a ridiculous next appointment. My vehicle was kept for 2 days on original appointment!

Employees worked with

Service Advisor

TD

TYLER D.

Dalton Gardens, ID

08/29/2023

Verified Customer

8

Category: Service

Great Experience

I was told exactly what they were going to do with my vehicle and it was done much sooner than expected.

Gabriella L. from Mike White Ford of Coeur d'Alene responded on 08/30/2023 04:19 PM

Thank you for your great review, Tyler! We are so glad to hear that your visit to Mike White Ford of Coeur d'Alene was a positive one. We strive to provide excellent service and accurate information to all of our customers, and we are pleased that you experienced that with us. We look forward to seeing you again!

Employees worked with

Service Advisor

RS

ROBERT S.

Post Falls, ID

Ford Bronco Sport

08/11/2023

Verified Customer

7

Category: Service

It might have been 3, but Jacob came through to push it up to 4.

This experience should never have happened, 3 flat tires from driving on State highways, a gravel road and a short dirt road. The tires that the factory put on our Bronco Sport were substandard. This is an off road vehicle and should come with the option of driving to the grocery store tires and tires that are meant for gravel and dirt road use. Also in this option should be a full size spare, because when you are on Idaho’s Scenic Byways, a doughnut spare will not get you anywhere. I even questioned the grade of tire on the vehicle were and was assured that they up to the task!
When I called Ford, the phone representatives were courteous and listened, but I could tell my concerns were going nowhere. The next question has always been a 9 or 10, but has fallen to a qualified “7.5”.

Employees worked with

Service Advisor

CS

CHRISTOPHER S.

Coeur D Alene, ID

Ford Transit Chassis

08/09/2023

Verified Customer

0

Category: Service

Van has constant pull right

Was told that pull to right is not significant enough for them to fix. I drive it every day and as soon as you take hands off wheel the van pulls right. You kept it for an extra day. Found what might be the problem but could cost upwards of $1700 but warranty doesn't cover and could not guarantee that it would fix said problem.

Employees worked with

Service Advisor

Verified Customer

Kingston, ID

07/28/2023

Verified Customer

9

Category: Service

Battery service light repair

AJ is amazing at his job. He made sure to keep me updated on my repairs and showed empathy when things didn’t go as planned. The service department definitely lacked on the day he wasn't working.

Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/28/2023 01:53 PM

Thank you for your review! We are pleased to hear that AJ was able to provide you with great service. We strive to provide top quality customer service every day. We apologize if you felt that the service was lacking when AJ was not available. We value your feedback and we will use it to improve our service in the future.

Employees worked with

Service Advisor

KV

KENNETH V.

Hayden, ID

07/22/2023

Verified Customer

10

Category: Service

Leak in differential

Fixed the leak and it caused another issue. Currently being worked on.

Employees worked with

Service Advisor

GB

GERALDINE B.

Harrison, ID

07/22/2023

Verified Customer

10

Category: Service

Engine light on

They took my Ford truck in and ran a test to see why my engine light has been staying on and my vehicle running sluggish going. They found the problem. One spark plug bad. They replaced it and I had my truck back sooner than I expected.

Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/24/2023 12:41 PM

Geraldine, we are so glad to hear that you had a pleasant experience with us. We strive to provide our customers with top-notch service and fast repairs. We're glad the issue with your Ford Truck was resolved and you are back on the road. If you ever have any other questions or needs, please don't hesitate to reach out!

Employees worked with

Service Advisor

JG

JERRY G.

ID

07/12/2023

Verified Customer

10

Category: Service

Oil Change, Tire Rotation & Recall check.

Service is always a pleasant experience. My appointment was at 9:30am, but it was nearly 1:00pm before I was able to retrieve my vehicle. It was unusual to have the service take that long. Overall Mike White Ford service department scores well. Staff are friendly and in this situation they did say it would be 12:00 or 12:30 for completion.

Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/13/2023 12:08 PM

Thank you for taking the time to share your experience with us, Jerry. We are sorry to hear that your appointment took so long; we do strive to ensure our service is done in a timely manner. We appreciate the feedback and will use it to further improve our services.

Employees worked with

Service Advisor

CV

CALLIE V.

Coeur D Alene, ID

07/10/2023

Verified Customer

10

Category: Service

Great Customer Service, as always!

Mike White Ford has never let me down with their customer service. Thank you all!

Gracie W. from Mike White Ford of Coeur d'Alene responded on 07/11/2023 09:10 AM

Thank you so much for your excellent review, Callie! We strive to provide the best service possible, and we are glad it has been a positive experience for you. It's our pleasure to serve you, and we look forward to seeing you again soon.

Employees worked with

Service Advisor

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