AM

AJ Mills

Service Advisor

Mike White Ford of Coeur d'Alene

Overall Rating

4.4

(200 reviews)

52

Reviews of AJ Mills

YS

YVETTE S.

Post Falls, ID

06/26/2023

Verified Customer

10

Category: Service

AJ in Service Dept

AJ helped along the way and never seemed to get annoyed with a single mom that knows nothing about cars that had tons of questions. He tried to help get the warrenty to cover the issue but wouldn't and kept us updated along the way. Would definitely recommend this team to anyone!!

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/27/2023 09:56 AM

Thank you, Yvette, for your kind words and 5-star review! We are so pleased to hear that AJ was helpful and patient with you through the entire process. We are grateful for your loyalty and appreciate that you would recommend us to others. We look forward to seeing you again soon!

Employees worked with

Service Advisor

VR

VERNON R.

Spirit Lake, ID

06/18/2023

Verified Customer

10

Category: Service

Recall fix

Very friendly and drop off and delivery was very good, no confusion. Gave me a time when done and was right on time. Awesome

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/19/2023 05:49 PM

Thank you for the positive review, Vernon! We are so happy to hear that you had a good experience with us. We strive to provide customer service that exceeds expectations and it is great to know that we achieved that. We value your business and appreciate your kind words.

Employees worked with

Service Advisor

KF

KIRSTEN F.

Greenacres, WA

Ford Bronco Sport

06/14/2023

Verified Customer

10

Category: Service

2022 Bronco

AJ and the whole team were absolutely awesome! I will never go anywhere else!

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/15/2023 11:29 AM

Thank you for the positive review, Kirsten. We are so pleased to hear that AJ and the team provided you with great service. It is our mission to ensure that each customer gets the best service and we are delighted to have met your expectations. We look forward to serving you again in the future.

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

06/13/2023

Verified Customer

10

Category: Service

They were efficient and the work was done on time

Happy with your service.

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/14/2023 12:07 PM

Thank you for visiting us! We are delighted you were happy with your service. Your satisfaction is our top priority!

Employees worked with

Service Advisor

DG

DAN G.

Harrison, ID

06/09/2023

Verified Customer

10

Category: Service

Recall Roof Rack

Technician got me right in. It was going to take two hours, but after one they came and got me! Under promise and over deliver, I love it!

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/12/2023 11:06 AM

Thank you for your 5-star review, Dan! We are thrilled to hear that we were able to exceed your expectations by getting you in and out quickly. We strive to provide excellent service that exceeds expectations and we're glad we could do that for you.

Employees worked with

Service Advisor

TP

TRACY P.

Hayden, ID

06/04/2023

Verified Customer

10

Category: Service

No hassle

Dropped my car off the night before and it was done sooner than expected the next day. Everyone was friendly and helpful.

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/05/2023 11:26 AM

We're thrilled you were pleased with your experience at Mike White Ford of Coeur d'Alene. We strive to provide the best service to our customers and are glad you were satisfied. Thank you for choosing us!

Employees worked with

Service Advisor

JH

JOHN H.

Coeur D'Alene, ID

06/03/2023

Verified Customer

10

Category: Service

2018 F150 Raptor

Mike White Ford service has been excellent and very courteous! I have a F150 Raptor with 30k and have been having issue with the IWE and the hubs make a terrible grinding noise. I have researched the problem and it is common on this drive system. I would like to see Ford support their excellent dealers like Mike White and find a solution to their problem. Also, because it can take months to get any service work scheduled your warranty can expire and Ford won't cover it. I have always had GM trucks, and this is my first Ford truck and unfortunately probably my last.

Gracie W. from Mike White Ford of Coeur d'Alene responded on 06/05/2023 11:26 AM

Thank you for your kind words, John. We are glad to hear that you have found our service excellent and courteous. We understand your concern regarding the IWE and grinding noises associated with your F150 Raptor, and appreciate your suggestions for support from Ford. We are committed to providing high-quality service and are always looking for ways to improve our customer satisfaction. Once again, thank you for your business.

Employees worked with

Service Advisor

Verified Customer

Hayden, ID

05/31/2023

Verified Customer

10

Category: Service

easy check in

friendly staff and easy check in. quick and reliable service.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:55 AM

Thank you for taking the time to review our dealership! We are so glad to hear that our friendly staff and efficient check in process made your service visit a pleasant one. We strive to provide all our customers with reliable and speedy service, and we are glad that we could do that for you.

Employees worked with

Service Advisor

OF

ORION F.

Coeur D Alene, ID

05/31/2023

Verified Customer

10

Category: Service

Electrical problems

Found bad battery and replaced, all good now.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:55 AM

Thank you for the 5 star review, Orion! We are so glad that we were able to identify and replace your battery, and that you are now satisfied with the result. We truly appreciate your trust in our services and look forward to your next visit!

Employees worked with

Service Advisor

JS

JAMES S.

Post Falls, ID

05/31/2023

Verified Customer

3

Category: Service

Multiple visits and an extremely long wait for the parts and repair.

I have been a Ford person for years. After the last repair fiasco I will no longer say that I like dealing with Ford at all.

My 2019 F150 Lariat, which had approximately 52-53k miles and was still under warranty started experiencing shifting issues. I made an appointment to take it to Mike White, nearly a month out to be seen. The technicians programmed the TCM and declared it repaired! I drove it no further than around the block and took it back. It was anything but better. They made another appointment, three weeks out!

I returned the truck for the second go at finding the issue. This time I was told that the truck would need transmission repairs, they found metal in the trans pan. They put the truck back together and gave it back to me, told me to drive it until the “next” appointment, two weeks out!

I returned the truck again and this time they removed and disassembled the transmission. After a few days of dealing with Ford warranty, I was told it would get a reman transmission but that there were none available. I was something like 100th in line waiting for the transmission to be available. The truck sat at the dealership for a few weeks waiting for repairs.

This process played out for a few months, caused me to cancel two trips I had planned and definitely strained my patience with Ford and the Mike White dealership.

I was provided a loaner, one of those tiny Broncos, it got really good mileage although I tried to not drive it any more than I absolutely needed. The service writer that assisted me, I don’t want to put his name here, was as helpful as he could be. I pressed him quite hard for information and updates and he always responded when he could.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/31/2023 10:58 AM

We sincerely apologize for the issues you experienced. The warranty process is frustrating on both ends and we wish that we could do the repairs in the sequence that we want, but sometimes that process is dictated by the warranty rather than our expertise. We're glad that you had a good experience with your service writer and hope that the transmission issues are finished and complete.

Employees worked with

Service Advisor

BM

BRIAN M.

Saint Maries, ID

Ford F350

05/15/2023

Verified Customer

5

Category: Service

Warranty work

When I made the appointment I was told that it would take half a day and they would have a rental car for me at no charge. When I arrived at 9 am they told me they would need the truck all day and that it may not be done until tomorrow. The reason was they only have two people to weld and not sure their schedule. My thought if you know you need to weld wouldn’t you schedule the appointment around the welder? They did have a loaner car for me. They said that it cost $35. They did cover the cost. I did get my car back around 5 pm. The reason for a 3 is this was not the first time I was told two different things.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/17/2023 04:44 PM

Thank you for your feedback, Brian. We apologize for the miscommunication and the inconvenience it caused. We strive to provide the best customer service and we regret that we did not meet your expectations. We will use your feedback to improve our services and ensure that this does not happen again.

Employees worked with

Service Advisor

CP

CHRIS P.

Hayden, ID

05/01/2023

Verified Customer

10

Category: Service

great Service

Service writer went above and beyond by finding an update repair and calling me and set appt to repair the problem on extended warranty.

Haley B. from Mike White Ford of Coeur d'Alene responded on 05/01/2023 11:28 AM

Thank you for your kind review, Chris! We are so pleased to hear that our service writer went above and beyond to find a repair and set an appointment for you. We strive to provide excellent customer service and are glad that we could meet your expectations.

Employees worked with

Service Advisor

AH

ANTHONY H.

Coeur D Alene, ID

04/30/2023

Verified Customer

5

Category: Service

Lack of communication

I made an appointment for the morning at 0830. I was called around 2 pm asking to keep my vehicle over night for a simple oil change that was scheduled.

Employees worked with

Service Advisor

SH

SHERRI H.

Chewelah, WA

Ford Expedition

04/26/2023

Verified Customer

10

Category: Service

Great Service and very friendly staff.

Great Service
Staff are very professional and friendly.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/26/2023 03:56 PM

Thank you so much for your kind words, Sherri! We are so pleased to hear that you had a great experience with us. Our team works hard to ensure that our customers have the best experience possible. We appreciate your business and look forward to serving you again in the future.

Employees worked with

Service Advisor

JP

JAMES P.

Post Falls, ID

04/14/2023

Verified Customer

10

Category: Service

great

Had a good time, Personnel very nice, Good experience.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/14/2023 01:54 PM

Thank you for your kind words, James! We are so glad to hear that you had a good time and that our personnel were nice. We strive to provide the best customer service and experience possible. We appreciate your business and look forward to seeing you again soon.

Employees worked with

Service Advisor

Verified Customer

Post Falls, ID

04/13/2023

Verified Customer

10

Category: Service

Good service

Got a recall issue taken care of, also oil change, no issues did a great job with a courtesy ride.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/13/2023 04:03 PM

Thank you for your business and for taking the time to leave us a review. We are glad to hear that your recall issue and oil change went smoothly and that you were provided with a courtesy ride. We appreciate your support!

Employees worked with

Service Advisor

DL

DAVE L.

Greenacres, WA

04/11/2023

Verified Customer

9

Category: Service

Recall Repair

Fast and did a good job.

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/12/2023 09:16 AM

Thank you for your kind words, Dave! We are so glad to hear that you had a great experience with us. We strive to provide the best service possible and are glad that we could meet your expectations.

Employees worked with

Service Advisor

CP

CHRIS P.

Hayden, ID

04/01/2023

Verified Customer

9

Category: Service

svc dept

had a misquote for service but it was rectified quickly from the svc writer.
all good

Haley B. from Mike White Ford of Coeur d'Alene responded on 04/03/2023 08:20 AM

Thank you for your feedback, Chris! We are glad to hear that the misquote was quickly rectified and that you had a good experience overall. We appreciate your business and value your feedback.

Employees worked with

Service Advisor

TM

TIMOTHY M.

Dalton Gardens, ID

Ford Super Duty F-250 SRW

03/30/2023

Verified Customer

8

Category: Service

Recent service of my F-250 Super Duty

AJ was really good to deal with. He struck a good balance between representing Mike White Ford professionally and getting my vehicle's repairs completed to my satisfaction. Thank you.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:23 AM

Thank you for your kind words, Timothy! We are so pleased to hear that AJ was able to provide you with a great experience. We strive to ensure that all of our customers are satisfied with their service and we are glad that AJ was able to meet your expectations. We appreciate your business and thank you for choosing Mike White Ford of Coeur d'Alene.

Employees worked with

Service Advisor

Verified Customer

Newman Lake, WA

03/30/2023

Verified Customer

10

Category: Service

Such nice people, they listen, explain and are timely

Every time I go in to have my car serviced I am always so impressed on how polite and professional all the people working in the service department are. Such a wonderful atmosphere and one that you wouldn't go anywhere else to have your car serviced.

Haley B. from Mike White Ford of Coeur d'Alene responded on 03/31/2023 11:24 AM

Thank you for your kind words! We are so pleased to hear that you have had such a positive experience with our service department. We strive to provide the best customer service and we are glad that you have noticed. We look forward to seeing you again soon!

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Service Advisor

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