AM

AJ Mills

Service Advisor
Overall Rating
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(197 reviews)
51

SM
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STUART M.
Coeur D Alene, ID
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/24/2023
verified customer Verified Customer
3
Category: Service
Elecrical diagnostic and recall service
First, the good, the people I spoke to were very friendly. The bad...It took over a month from the time I called to the time my vehicle was scheduled. Due to the issues making my car almost undriveable, I asked for an earlier appointment. I was assured that if one came available, they would call; never happened. When I took my car in, it took all day until I got a phone call saying they finally figured out the issue and needed to keep it over the weekend. Then Monday and Tuesday came and went, no updates. I called and had to ask for it. I was then told they would hopefully get it to me by end of day Wednesday. They were able to get it completed two hours earlier than they said - but when I went to pick it up, I got to wait around a bit while they tried to find my service advisor. Two other advisors tried to find him, and when they couldn't, they didn't offer to just cash me out. Instead a third advisor came out and saw that nobody was helping and actually did. I've been buying cars and trucks from this business for more than 20 years and getting parts and service from them. This time was by far the worst experience I've had with this dealership. In the future, I will probably be shopping around to other dealerships that focus on service and ability.
Employees worked with

ST
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STEVEN T.
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2023
verified customer Verified Customer
10
Category: Service
The Best in town
A great service department. Quality doesn't cost, it pays.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/20/2023 08:19 AM

Thank you for your kind words, Steven! We are so glad to hear that you had a great experience with our service department. We strive to provide quality service and are glad that it paid off for you.

Employees worked with

PB
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PAM B.
Dalton Gardens, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/15/2023
verified customer Verified Customer
10
Category: Service
Service
AJ was great very personable very professional. Explained what they would do what the cost would be.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/15/2023 01:45 PM

Thank you for your kind words, Pam! We are so glad to hear that AJ was able to provide you with the professional and personable service you deserve. We hope you enjoy your MKZ and come back to see us soon!

Employees worked with

TP
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THOMAS P.
Cocolalla, ID
Ford F250
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2023
verified customer Verified Customer
10
Category: Service
DEF fluid heater
Check engine light. Ford app advised what the code was and service was able to schedule before limp mode activated. Job completed in timely manner. Satisfied.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/13/2023 04:32 PM

Thomas, thank you for the 5 star review. We're so glad that between our service department and the app, we were able to get your appointment sorted for you. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

RS
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RICHARD S.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2023
verified customer Verified Customer
10
Category: Service
f-150
on time, well explained, professional
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/13/2023 04:32 PM

Richard, thank you for trusting us with your F150. We're so pleased that you had a 5 star experience at Mike White Ford of Coeur d'Alene!

Employees worked with

BA
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BILL A.
Cataldo, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/07/2023
verified customer Verified Customer
10
Category: Service
Great Service
I was very pleased with my service writer, A.J. He kept me informed and coordinated excellent service.
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/13/2023 04:30 PM

Bill, thank you for the great review! We will pass along your kind words to AJ. Thank you for choosing Mike White Ford of Coeur d'Alene!

Employees worked with

SW
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SARI W.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/27/2023
verified customer Verified Customer
10
Category: Service
Warranty
All of the employees are professional and courteous. I have been doing business with them for more than 20 years, still happy with them!
Haley B. from Mike White Ford of Coeur d'Alene responded on 03/06/2023 04:51 PM

Sari, thank you for your continued patronage! We're so thankful that you've trusted us with your vehicles for so long! Thank you for choosing Mike White Ford of Coeur d'Alene.Ā 

Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/24/2023
verified customer Verified Customer
0
Category: Service
hassels
I was told I had to bring my car in for a diagnostic for the auto-stop button not working before they could even tell me if it was covered by my warranty. It not only took all day, but an hour passed when they said it would be done I went back to check on it and it had only just been worked on. The driver side mirror now has a quirk too that it never had before, so not only is the now diagnosed button not working or covered, but I have a new issue. To be fair, they did do my scheduled maintenance in that time, but I am really not impressed.
Employees worked with

Verified Customer
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2023
verified customer Verified Customer
10
Category: Service
Fixed!
My Escape now runs like a charm! Thank you!
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/27/2023 04:28 PM

Anonymous, thank you for the kind review! We're so glad that your Escape is running the way that it should be! Thank you for choosing Mike White Ford!

Employees worked with

WW
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WILLIAM W.
Saint Maries, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2023
verified customer Verified Customer
10
Category: Service
Scheduled repair and added on needed brake work
Had a scheduled repair of a warranty mirror problem - knew I needed rear brakes done. Asked about availability today since I live > 1 hour away and they were able to accommodate me with just an extra 90 minutes. Amazing service - fair price - great communication - cannot recommend more highly.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/27/2023 04:28 PM

Bill, thank you for the amazing review! We're so glad that we were able to take care of all of your needs in a single trip. Thank you for choosing Mike White Ford!

Employees worked with

GB
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GERALDINE B.
Harrison, ID
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2023
verified customer Verified Customer
10
Category: Service
Call from Ford Rep
I received a call from Cole at Mike White Ford. He apologized for my last experience at Ford. We talked for some time and he explained everything to me and we rescheduled another appointment for them to look at my brakes. He was very customer friendly. I have always had great service with Mike White Ford until dealing with AJ. I bought my F 150 from MWF. Very happy with it!
Employees worked with

DS
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DAVID S.
Hayden, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2023
verified customer Verified Customer
10
Category: Service
Excellent customer service
Quick set up & on time service
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 09:24 AM

David, thank you for the excellent review! We look forward to serving you again in the future!

Employees worked with

GB
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GERALDINE B.
Harrison, ID
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2023
verified customer Verified Customer
10
Category: Service
Call from Ford Rep
I received a call from Cole at Mike White Ford. He apologized for my last experience at Ford. We talked for some time and he explained everything to me and we rescheduled another appointment for them to look at my brakes. He was very customer friendly. I have always had great service with Mike White Ford until dealing with AJ. I bought my F 150 from MWF. Very happy with it!

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
02/06/2023
8
Category: Service
Ford service rep AJ - poor customer service
I spoke with AJ concerning my brake failure. He was a total jerk. Very disrespectful. I tried asking questions and he was rude and would cut me off. I have never dealt with anyone at Ford that ever talked like that. Everyone is very customer friendly. They all know how to deal with the public. AJ would benefit in getting some customer service training! Ashton Fowler took care of me when I picked up my truck. He was very nice and answered all of my questions. He definitely knows his customer service! A couple of days later my truck was making that loud noise again. But the brakes did not go to the floor like before. I called Ford and talk to Dan. I have dealt with Dan before and he is very nice and knows his job! Very customer friendly. I live out of town about an hour away. We set up another appointment to look at the brakes. I rated my service with AJ. Dan & Ashton would both get 5 stars from me!
Thank you, Gerri Bush
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/16/2023 09:20 AM

Geraldine, thank you for taking our call and discussing this with our management team. We value you as a customer and hope that we are able to address your concerns for you.Ā 

Employees worked with

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TIM W.
Rathdrum, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/04/2023
verified customer Verified Customer
10
Category: Service
I wasn't sure what the problem was with a leak. They located the problem and it was quickly resolved.
wasn't sure what the problem was with a leak. They located the problem and it was quickly resolved.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 03:17 PM

Tim, thank you for your kind words! We're so glad that we were able to locate and take care of the leak in your vehicle. Thank you for choosing Mike White Ford!

Employees worked with

Verified Customer
Post Falls, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2023
verified customer Verified Customer
10
Category: Service
In and Out
Took a bit for parts to arrive but the work was done faster than I expected.
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 03:13 PM

Anonymous, thank you for the 5 star review! We're hopeful that parts will start arriving faster and faster moving forward. Thank you for trusting Mike White Ford!

Employees worked with

JH
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JIM H.
Fernwood, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2023
verified customer Verified Customer
10
Category: Service
The service department is Top Notch.
Friendly, quick and efficient! I would recommend buying a new Ford from Mike White Ford because of the elevated service experience. They will take care of you!
Haley B. from Mike White Ford of Coeur d'Alene responded on 02/06/2023 02:42 PM

Jim, thank you for the top notch review! We're so pleased that you've had such positive experiences with our team and appreciate your kind words! Thank you for trusting Mike White Ford!

Employees worked with

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STEPHEN P.
Sagle, ID
Ford F350
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2023
verified customer Verified Customer
10
Category: Service
Total Fuel System Failure
My F350 Super Duty Diesel experienced a Catastrophic Fuel System Failure. My concern like anyone else was will my $80,000 truck get fixed or ever be the same.
I received a phone call from Chelsea and she explained everything the dealership (service) had done and what the were going to do. I canā€™t be happier - so far my truck is running great. Also, if you go to Mike White Ford to buy a new vehicle -ask for Curley he is a straight shooter!
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:38 PM

Stephen, thank you for the 5 star review. We're grateful that you gave us the opportunity to work on your truck and that we were able to assist. Thank you for choosing Mike White Ford!

Employees worked with

HW
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HELEN W.
Spirit Lake, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2023
verified customer Verified Customer
9
Category: Service
Oil change
I was happy with the oil change service. My service rep was polite and eager to help.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:36 PM

Helen, thank you for the kind review. We're so glad that your oil change appointment was a pleasant experience. Thank you for choosing Mike White Ford!

Employees worked with

TF
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TIM F.
Coeur D Alene, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/27/2023
verified customer Verified Customer
10
Category: Service
Tim F.
I am relatively new to CDA and have been pleasantly impressed with the service I have received from the service department of Mike White Ford. I drive a 2020 Ford Ranger 4+4. My heater recently failed and the service department bent over backwards to get my truck into the shop. Very courteous and professional group of young men. Also a shout out to Lou much appreciated for the shuttle service. Now if you can only get Guinness beer in the waiting areašŸ¤”šŸ˜.
-Tim F.
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/31/2023 02:34 PM

Tim, first of all - welcome to CDA! We appreciate you giving us the opportunity to serve you! We'll take your suggestion to Mike, but I can't make any promises. Thank you for choosing Mike White Ford!

Employees worked with

SC
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STANLEY OR LESLIE C.
Harrison, ID
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/20/2023
verified customer Verified Customer
10
Category: Service
Quickly completed
Very professional
Haley B. from Mike White Ford of Coeur d'Alene responded on 01/23/2023 09:10 AM

Thank you for the 5 star review! We look forward to serving you again in the future!

Employees worked with
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