BE

BENJAMIN ELLIOTT

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(118 reviews)
73

MJ
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Matthew J.
Winneconne, WI
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/31/2019
verified customerVerified Customer
Category: Service
Van Horn Hyundai warranty service
After failing to complete a warranty service repair on the first attempt Van Horn did make a strong attempt to resolve the issue. For this reason I can revise the rating up to 4 stars. I did ultimately have the repair completed by another Hyundai dealership mainly due to their proximity to my work location.
Recommended

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/28/2019
Service Type: Repair
Category: Service
Van Horn Hyundai service fail
Van Horn Hyundai service fail
Not Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/29/2019 10:58 AM

Good day,

Thank you for taking the time to fill out our survey. I am sorry as it looks like we let you down on your last visit. We certainly understand your frustration. Unfortunately, we are bound to what the manufacturer lets us repair depending on the situation. We never intend to have a vehicle return after repairs, but sometimes it does happen. I was made aware last night that the check engine lamp has indeed turned back on and we need to readdress the concern.  I have already attempted to reach out this morning as I would like to pick up your vehicle and get it back to our facility to resolve this issue.  Please contact me immediately if this message reaches you prior to my voicemail.  It is our number one goal to ensure all vehicle concerns are repaired as quickly and efficiently as possible. We value your time and you as a customer and again apologize for your frustration and the inconvenience.

Thank you, 


Kevin Geldreich
Service Manager
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with
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