Business Solutions

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BENJAMIN ELLIOTT

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(118 reviews)
73
Send a Message to BENJAMIN

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
True greatness
Every time I come here with one of my vehicles everything is to notch. Keep up the great work!
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/03/2022

Hello!

Thank you for the wonderful feedback! We truly do care about you, your Hyundai, and every experience you have here and are so happy to see you had a great service visit! Thank you for taking the time to return our survey with a perfect score! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! 

As always, thank you for choosing us and we look forward to helping keep you safely on the road for many miles!


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

Verified Customer
Wautoma, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/27/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Excellent reliable service.
Very friendly and informative service writer.
Car was ready exactly when they promised.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 12/28/2021

Hello!

We know how valuable your time is and were so happy to have your vehicle ready when promised! We truly do care about you, your Hyundai, and every experience you have here and are so happy to see you had a great service visit! Thank you for taking the time to return our survey with a perfect score! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

BB
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Brian B.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Hard to find noise.
I brought my car in with a noise and being a first year model Palisade it can be difficult with nothing to compare to. The dealer managed to find the problem and the car is back to feeling brand new again!
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 12/21/2021

Hi, Brian!

It was our pleasure to take the time to figure out your noise concern! It's always a pleasure to see you and your Hyundai! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit when you were recently in with your new Palisade! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/28/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Engine repair
Dealership was more than amazing to help service my vehicle and provide a loaner in the process.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 11/29/2021

Hello!

It was our absolute pleasure to provide a courtesy vehicle for you until we were able to complete your repairs and get you back into yours! We truly do care about you, your Hyundai, and every experience you have here! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star experience! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

Verified Customer
Van Dyne, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customer Verified Customer
10
Category: Service
Service
I would like to thank Ben for calling and explaining the issue I had with the complimentary car wash. His effort and time in this regard is very much appreciated.
Employees worked with

Verified Customer
Van Dyne, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/11/2021
verified customer Verified Customer
10
Category: Service
Service
I would like to thank Ben for calling and explaining the issue I had with the complimentary car wash. His effort and time in this regard is very much appreciated.

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/08/2021
Service Type: Maintenance
10
Category: Service
Service
Everything was fine except that I was disappointed that evidently a complimentary car wash is no longer done.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/11/2021

Hello!

Thank you for taking the time to leave us your honest and valued feedback. Without it, we are unable to remedy concerns you may have and improve your experience in the future. We truly strive for an exceptional experience every time you visit our service center and are sorry to have failed you.

We would like to thank you for speaking with our Service Manager, Ben and discussing your recent visit. We are very happy we were able to come to a positive solution moving forward. Please know we are always working to improve your experience here and look forward to providing a 5 star experience at your next visit! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service
Took my car in immediately at my scheduled time.
Work was done in a timely manner.
Great Customer service.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/07/2021

Hello! 

We are so happy to hear you received top notch customer service paired with a timely appointment when you were recently here! We know just how valuable your time is and do our best to get you in and out quickly! Thank you for the kind feedback and for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We are so happy to see you had a great visit when you were recently in for service with your Hyundai! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com

Employees worked with

HJ
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Harold J.
New Holstein, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2021
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Recall Appointment
Work done on schedule with courteous service advisor.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 09/08/2021

Hi, Harold! 

Thank you for the kind feedback and recommendation! All of us here at Van Horn Hyundai Service really appreciate it! We are so happy to see you had a great visit when you were recently in with your 2015 Hyundai Santa Fe Sport for a recall! Please know we are always here for all of your service needs! 

Kind regards, 

Niki Mand

Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Employees worked with

SF
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Stacy F.
Beaver Dam, WI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/20/2021
Service Type: Maintenance
verified customer Verified Customer
3
Category: Service
Sales terrible. Service tries hard.
Hyundai needs to get their crap together when it comes to complementary maintenance.
I waited for the Van Horn sales manager to get me the car I wanted for 3 days. I finally went to another dealer. My aunt purchased the same car from Van Horn. I had to show her about her new car because once the sales person got the money he handed the keys and was done. Poor service during the sale. In Waukesha the guy took over an hour explaining things to me.
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 08/23/2021

Dear Stacy, 

Thank you for taking the time to speak with our Service Manager, Ben, at your appointment regarding your maintenance plan. He did try reaching out for a follow-up call after your visit as well. We will be refunding you the cost of your oil change. We again sincerely apologize for the misinformation from our call center. We understand your frustration and are very sorry to have wasted your time, gas, and money on the day of your appointment. We know how valuable all of those things are. Please know we truly do care about you, your Hyundai, and your experience here and we are always working to improve your visits to our service department. If there is anything further we can do to help remedy this situation, please do not hesitate to reach out to us. 


Kind regards,
Niki Mand

Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Employees worked with

HM
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Heather M.
West Bend, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/01/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Joe Cybela is the reason I bring my car up to Fondy to get worked on
Thank you Joe for always taking care of my car :)
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/01/2021

Hi, Heather!

I will pass along your kind words to Joe! We are very lucky to have him here on our service team! It is always a pleasure to see you and your 2020 Hyundai Elantra! Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! Your experience here is of utmost importance to us and we are so happy to see you had another great visit! Please know we are always here for you and your vehicle needs, and we look forward to keeping you safely on the road for years to come! As always, thank you for your valued business and we look forward to seeing you next time!


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SS
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Shannon S.
Ripon, WI
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Outstanding service
I have purchased two cars from Van Horn in Fond Du Lac and I am extremely pleased with both purchases. I have consistently received outstanding service on both of my vehicles. The staff are friendly, knowledgeable, and go out of their way to answer questions.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/30/2021

Hi, Shannon! 

WOW! We cannot thank you enough for your continued patronage and kind feedback! It truly means the world to us here at Van Horn Hyundai! Especially the service center! We truly strive for an exceptional experience every time you are here! When you are here you are family! 

We are so happy to see you had a fantastic 5 Star visit! We are always working to provide the very best service for you and your Hyundai every time we see you! See you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Lomira, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Fast service.
Wash the vehicle every time which is Awsome.
Needed a tail-light light bulb…….quite pricey!!!! Bulb was $8.00 cost $12.00 to install it……pricey parts I would say!!!!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/28/2021

Hello! 

We are so happy to be able to offer awesome complimentary services like car washes and fast appointment times! We know just how valuable your time is! We can't thank you enough for taking the time to return our survey with a perfect score! It truly is appreciated by all of us here at Van Horn Hyundai! Especially the service center! 

We are in the business of keeping you safely on the road for years to come and we can't thank you enough for choosing us! 

Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JF
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Judy F.
Malone, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
service survey
Everything went as expected
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/22/2021

Hi, Judy!

Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! Your experience here is of utmost importance to us and we are so happy to see you had another great visit!

Please know we are always here for you and your 2017 Hyundai Santa Fe and we look forward to keeping you safely on the road for years to come! As always, thank you for your valued business and we look forward to seeing you next time!


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

BS
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Brenda S.
North Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great service
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/16/2021

Hi, Brenda!

It was a pleasure seeing you and your 2020 Hyundai Tucson! Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! Your experience here is of utmost importance to us and we are so happy to see you had a great visit!

Please know we are always here for you and your Hyundai and we look forward to keeping you safely on the road for years to come! As always, thank you for your valued business and we look forward to seeing you next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

CM
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Carol M.
Green Bay, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Customer service!
Customer Service is alive and well at this company.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/24/2021

Hi, Carol! 

Thank you so much for the wonderful feedback! Here at Van Horn Hyundai of Fond du Lac we know that every great visit starts with a great staff and we are so lucky to have such an awesome service team here! It is always a pleasure to see you and your 2017 Hyundai Tucson! Our sincerest thanks for taking the time to return our survey with a perfect 5 Star score! We are so happy to see you had a great visit when you were recently in for service! We truly strive for exceptional experiences every time you visit us! We are here to help keep your vehicle in tip-top shape and safely on the road for years to come! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

CP
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Corinne P.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/10/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Personal service
I. Appreciate the personal friendly service I receive when ever I come in for service!!!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/11/2021

Hi, Corinne! 

It is always such a pleasure to see you and your 2018 Hyundai Santa Fe! I really enjoyed our chat! We were so happy to help get your Hyundai looking good as new again! We know that every great visit starts with a great staff, and we are so lucky to have such a wonderful team here at Van Horn Hyundai of Fond du Lac! 

We can't thank you enough for taking the time to leave us your kind feedback and returning our survey with a 5 Star score! It is truly appreciated by all of us here! As always, we thank you for your valued business and look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/05/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Always willing to help with our vehicle. Thank you .
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/06/2021

Hello! 

You are correct! We are ALWAYS here to help take care of your Hyundai! Our sincerest thanks for taking the time to return our survey with a perfect 5 Star score! We are so happy to see you had a great visit when you were recently in with your vehicle for service! We truly strive for exceptional experiences every time you visit us! We are here to help keep your vehicle in tip-top shape and safely on the road for years to come! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JP
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James P.
Waupun, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
extremely professional and courteous
troubleshooting follow up appointment for unidentified leak. Ben got me started and laid out the plan and when suspected source was found out, problem was taken care of and Kevin finalized the paper work and I was on my way home. Very pleased with the visit. Thank you!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/03/2021

Hi, James! 

Thank you so much for the kind feedback! I am so happy to hear he had a great plan for you and your 2008 Hyundai Accent! I will pass along your feedback to your service adviser, Ben! We are very lucky to have him here on our service team! 

We would also like to thank you for taking the time to return our survey and the perfect 5 Star score! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! We really do care about your experience here and helping keep your vehicle in tip-top shape! 

As always, thank you for your valued business and we look forward to seeing you next time!

Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JS
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Jacob S.
Hartford, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/30/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great staff and experience
I bought my car a year or two ago and worked with Jake, he was great at showing me the different features of my Santa Fe, which I still love. Everyone I worked with, Alex in finance and everyone in the service dept was great! Will be back if and when I need another service or am ready for a new car!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/03/2021

Hello! 

We are so happy to hear you are still loving your 2019 Hyundai Santa Fe and that your experience from sales to service has been top-notch! We truly strive for an all-around exceptional experience in all parts of our dealership here at Van Horn Hyundai of Fond du Lac! 

We truly appreciate you taking the time to leave us your fantastic feedback and for the perfect 5 Star score! As always, thank you for choosing us and we look forward to seeing you next time! 

Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Cambria, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great place
Love working with Van Horn. The only thing I would have to complain about is, although the state does not mandate mask wearing, it would have been nice to see the staff wearing masks. The website even states that it is a measure the staff takes to protect against spread of covid.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/27/2021

Hello! 

Thank you so much for taking the time to leave your valued feedback! It truly is appreciated! We are so happy to hear you had a great visit! We truly strive for an exceptional experience every time you are here! We really care about you and your Hyundai and keeping you both safely on the road for years to come! 

I would like to extend our apologies regarding your disappointment in the masks not worn by staff. With the mandate now over, staff working with the public are instructed to ask guests if they would feel more comfortable if they wore theirs. I apologize that this was not the case when you were recently here and will address this with our staff. We want you to feel safe and comfortable when you are here!

Please know we are always working to improve your experience here, and again truly appreciate the feedback!


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with
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