Verified Customer
Hello!
Thank you for taking the time to leave us your honest and valued feedback. Without it, we are unable to remedy concerns you may have and improve your experience in the future. We truly strive for an exceptional experience every time you visit our service center and are sorry to have failed you.
We would like to thank you for speaking with our Service Manager, Ben and discussing your recent visit. We are very happy we were able to come to a positive solution moving forward. Please know we are always working to improve your experience here and look forward to providing a 5 star experience at your next visit!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Hello Brian,
Thanks for taking the time to speak with me this morning reguarding your Palisade. I am glad we were able to repair the issue on your vehicle and that you were satisfied with our service. Please let me know if you have any other concerns, we are always here to help.
Thank you,
Ben Elliott - Service consultant
Verified Customer
Good day,
Thank you for taking the time to fill out our survey. I am sorry as it looks like we let you down on your last visit. We certainly understand your frustration. Unfortunately, we are bound to what the manufacturer lets us repair depending on the situation. We never intend to have a vehicle return after repairs, but sometimes it does happen. I was made aware last night that the check engine lamp has indeed turned back on and we need to readdress the concern. I have already attempted to reach out this morning as I would like to pick up your vehicle and get it back to our facility to resolve this issue. Please contact me immediately if this message reaches you prior to my voicemail. It is our number one goal to ensure all vehicle concerns are repaired as quickly and efficiently as possible. We value your time and you as a customer and again apologize for your frustration and the inconvenience.
Thank you,
Verified Customer
Hello!
Thank you for the wonderful feedback! We truly do care about you, your Hyundai, and every experience you have here and are so happy to see you had a great service visit! Thank you for taking the time to return our survey with a perfect score! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit!
As always, thank you for choosing us and we look forward to helping keep you safely on the road for many miles!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Hello!
We know how valuable your time is and were so happy to have your vehicle ready when promised! We truly do care about you, your Hyundai, and every experience you have here and are so happy to see you had a great service visit! Thank you for taking the time to return our survey with a perfect score! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Hi, Brian!
It was our pleasure to take the time to figure out your noise concern! It's always a pleasure to see you and your Hyundai! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit when you were recently in with your new Palisade!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Hello!
It was our absolute pleasure to provide a courtesy vehicle for you until we were able to complete your repairs and get you back into yours! We truly do care about you, your Hyundai, and every experience you have here! Thank you for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star experience!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Verified Customer
Hello!
We are so happy to hear you received top notch customer service paired with a timely appointment when you were recently here! We know just how valuable your time is and do our best to get you in and out quickly! Thank you for the kind feedback and for taking the time to return our survey with a perfect score! It means so much to all of us here at Van Horn Hyundai Service! We are so happy to see you had a great visit when you were recently in for service with your Hyundai! We truly strive for an exceptional experience every time you are here and are so happy to see you had a 5 Star visit!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Niki Mand
Service Assistant
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road Fond du Lac, WI 54937
(920) 322-6500 . niki@fdlhyundai.com
Verified Customer
Hi, Harold!
Thank you for the kind feedback and recommendation! All of us here at Van Horn Hyundai Service really appreciate it! We are so happy to see you had a great visit when you were recently in with your 2015 Hyundai Santa Fe Sport for a recall! Please know we are always here for all of your service needs!
Kind regards,
Niki Mand
Service Assistant
Verified Customer
Dear Stacy,
Thank you for taking the time to speak with our Service Manager, Ben, at your appointment regarding your maintenance plan. He did try reaching out for a follow-up call after your visit as well. We will be refunding you the cost of your oil change. We again sincerely apologize for the misinformation from our call center. We understand your frustration and are very sorry to have wasted your time, gas, and money on the day of your appointment. We know how valuable all of those things are. Please know we truly do care about you, your Hyundai, and your experience here and we are always working to improve your visits to our service department. If there is anything further we can do to help remedy this situation, please do not hesitate to reach out to us.
Kind regards,
Niki Mand
Verified Customer
Hi, Heather!
I will pass along your kind words to Joe! We are very lucky to have him here on our service team! It is always a pleasure to see you and your 2020 Hyundai Elantra! Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! Your experience here is of utmost importance to us and we are so happy to see you had another great visit! Please know we are always here for you and your vehicle needs, and we look forward to keeping you safely on the road for years to come! As always, thank you for your valued business and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hi, Shannon!
WOW! We cannot thank you enough for your continued patronage and kind feedback! It truly means the world to us here at Van Horn Hyundai! Especially the service center! We truly strive for an exceptional experience every time you are here! When you are here you are family!
We are so happy to see you had a fantastic 5 Star visit! We are always working to provide the very best service for you and your Hyundai every time we see you! See you next time!
Kind regards,
Verified Customer
Hello!
We are so happy to be able to offer awesome complimentary services like car washes and fast appointment times! We know just how valuable your time is! We can't thank you enough for taking the time to return our survey with a perfect score! It truly is appreciated by all of us here at Van Horn Hyundai! Especially the service center!
We are in the business of keeping you safely on the road for years to come and we can't thank you enough for choosing us!
Kind regards,
Verified Customer
Hi, Judy!
Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! Your experience here is of utmost importance to us and we are so happy to see you had another great visit!
Please know we are always here for you and your 2017 Hyundai Santa Fe and we look forward to keeping you safely on the road for years to come! As always, thank you for your valued business and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hi, Brenda!
It was a pleasure seeing you and your 2020 Hyundai Tucson! Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! Your experience here is of utmost importance to us and we are so happy to see you had a great visit!
Please know we are always here for you and your Hyundai and we look forward to keeping you safely on the road for years to come! As always, thank you for your valued business and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hi, Carol!
Thank you so much for the wonderful feedback! Here at Van Horn Hyundai of Fond du Lac we know that every great visit starts with a great staff and we are so lucky to have such an awesome service team here! It is always a pleasure to see you and your 2017 Hyundai Tucson! Our sincerest thanks for taking the time to return our survey with a perfect 5 Star score! We are so happy to see you had a great visit when you were recently in for service! We truly strive for exceptional experiences every time you visit us! We are here to help keep your vehicle in tip-top shape and safely on the road for years to come!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hi, Corinne!
It is always such a pleasure to see you and your 2018 Hyundai Santa Fe! I really enjoyed our chat! We were so happy to help get your Hyundai looking good as new again! We know that every great visit starts with a great staff, and we are so lucky to have such a wonderful team here at Van Horn Hyundai of Fond du Lac!
We can't thank you enough for taking the time to leave us your kind feedback and returning our survey with a 5 Star score! It is truly appreciated by all of us here! As always, we thank you for your valued business and look forward to seeing you next time!
Kind regards,
Verified Customer
Hello!
You are correct! We are ALWAYS here to help take care of your Hyundai! Our sincerest thanks for taking the time to return our survey with a perfect 5 Star score! We are so happy to see you had a great visit when you were recently in with your vehicle for service! We truly strive for exceptional experiences every time you visit us! We are here to help keep your vehicle in tip-top shape and safely on the road for years to come!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hi, James!
Thank you so much for the kind feedback! I am so happy to hear he had a great plan for you and your 2008 Hyundai Accent! I will pass along your feedback to your service adviser, Ben! We are very lucky to have him here on our service team!
We would also like to thank you for taking the time to return our survey and the perfect 5 Star score! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! We really do care about your experience here and helping keep your vehicle in tip-top shape!
As always, thank you for your valued business and we look forward to seeing you next time!
Kind regards,
