BE

BENJAMIN ELLIOTT

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(118 reviews)
73

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great customer service
The service advisor Ben was super awesome and very helpful. Service was fast and the car wash was good.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/27/2021 09:05 AM

Hello!

Thank you so much for the kind review! I will pass along your kind words to your service adviser, Ben, and to our detail team! We know that every great visit to our service center begins with a great staff and we are so lucky to have such a fantastic service team here at Van Horn Hyundai of Fond du Lac! We are so happy to hear you had a great visit! We truly strive for an exceptional experience every time you are here! We really care about you and your Hyundai and keeping you both safely on the road for years to come! 

As always, we look forward to seeing you and your 2017 Hyundai Tucson next time! 


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JH
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John H.
Omro, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Great help
Great help prioritizing what needed to be done
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/27/2021 08:59 AM

Hi, John! 

I am so happy to hear your service adviser, Ben, was able to help you prioritize your service needs for your 2012 Hyundai Sonata Hybrid! We know just how important it is you are able to trust in us and our recommendations! We are so thankful for your continued patronage! It means so much to all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center!

Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated! We really care about you and your Hyundai and keeping you both safely on the road for years to come! 

As always, thank you for choosing us and we look forward to seeing you next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

DG
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Dennis G.
Peshtigo, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional Service
Ben the service advisor really went to bat for me when it came to seeking approval from Hyundai for repairs identified as “out of warranty”. He places customer’s first.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/26/2021 11:13 AM

Hi, Dennis! 

I will pass along your kind words to Ben, your service adviser! We are very lucky to have him here on our service team! Please know, we are always here for you and your Hyundai! We are in the business of going the "extra mile" for our Hyundai family and were so happy to be able to help get these repairs covered for you!

Our sincerest thanks for taking the time to return our survey and for the perfect 5 Star Score! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! 

As always, thank you for choosing us and we look forward to seeing you next time! 

Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

DM
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Debra M.
Waupun, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/22/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Excellent Service
Just had our vehicle in for routine maintenance earlier this week and could not be more happy with the service received! Very knowledgeable and professional staff who always take the time to explain the vehicle inspection report and recommended services.
Definitely recommend!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/22/2021 12:17 PM

Hi, Debra! 

We are so happy to hear our service center and your service adviser, Ben, took such great care of you and your 2019 Hyundai Santa Fe when you were recently in for service! We truly pride ourselves on an exceptional experience every time you are here! Keeping you and your Hyundai safely on the road is our top priority and we are always here to help do just that! 

We would also like to thank you for taking the time to return our survey with a perfect 5 Star score! It really is appreciated by all of us here! Especially the service center! As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

WH
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Wayne H.
Mayville, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/21/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Service at Van Horn Hyundai Fond Du Lac
I have had a few scheduled maintenance appointments on my Kona and have had exceptional service on each visit.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/22/2021 06:30 AM

Hi, Wayne! 

We are so happy to hear you have had great service at all of your visits with your 2019 Hyundai Kona! Our biggest thanks for taking the time to return our survey with a perfect 5 Star score! We truly strive for exceptional experiences every time you are here! We are here to help keep your vehicle in tip-top shape and safely on the road for years to come! 

As always, thank you for choosing us and we look forward to seeing you next time!


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JW
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Jane W.
Cascade, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/20/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Friendly, capable, efficient staff. Great vehicle.
I have had my Tuscon since it was new in the showroom. I tried it out and purchased it immediately. It has all the safety features one could have. It has 3 modes for acceleration which is especially enjoyable in sport mode. It's comfortable and the seats have heaters in them. The front seats also have air conditioning. Driving it is a joy! My grandkids love the overhead windows to view the sky. I can't be happier with choosing Van Horn Hyundai, Fond du Lac. Thank you for knowing what I needed and wanted!
Recommended
KEVIN M G., Service Manager from Van Horn Hyundai Fond Du Lac responded on 04/21/2021 08:31 AM

Hello Jane,

Thank you for taking the time to return our survey.  Your feedback is greatly appreciated.  I am please to hear all went well on your recent visit to our service department, and appreciate your kind words about your experience.  Please contact me if you need anything else.  Have a great day!

Kevin Geldreich - Service manager 

Employees worked with

Verified Customer
Fond Du Lac, WI
2021 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/12/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Happy with my purchase.
Great service and environment. Friendly and accommodating staff.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/13/2021 11:16 AM

Hello! 

We are so happy to hear that you are loving your new Ioniq Hybrid! We are here to provide an exceptional experience from sales to service and back again!

Thank you for taking the time to return our survey with a perfect 5 Star score! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! As always, we thank you for your valued business and look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JG
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Jim G.
Eden, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Good service as usual
They gave me quality service and picked me up at my place of work to retrieve my car when it was done.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/30/2021 08:22 AM

Hi, Jim! 

We are so happy to offer awesome amenities like complimentary shuttles for our guests to make their visits as seamless as possible! Our sincerest thanks for taking the time to return our survey with a perfect 5 Star score! We are so happy to see you had a great experience when you were recently in for service with your 2018 Hyundai Tucson! We truly strive for an exceptional visit every time you are here! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

GV
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Gloria V.
Lomira, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/27/2021
Service Type: Repair
verified customer Verified Customer
Category: Service
Excellent service
All the people are so friendly and the service is always good.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/29/2021 07:25 AM

Hi, Gloria! 

Fast and friendly service are two things we pride ourselves on here! We are so happy to hear about your great experience when you were recently in with your 2018 Hyundai Kona! Your continued patronage means the world to our service team here at Van Horn Hyundai of Fond du Lac! We truly pride ourselves on fantastic customer service, matched with honesty and integrity, and an overall experience that exceeds all expectations! 

As always, thank you for choosing us and we will look forward to seeing you and your Hyundai next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

KD
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Kim D.
Chilton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/20/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Top notch service
I've been a return costumer for many years and have never had a bad experience. The auto techs are top notch and keep you informed about any problems and there recommendations.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/22/2021 08:30 AM

Hi, Kim! 

Thank you for the wonderful feedback! We are very lucky to have such amazing Certified Hyundai Technicians here as part of our service team! We would also like to thank you for taking the time to return our survey! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! We strive for exceptional visits every time you are here!

As always, it was a pleasure to see you and your 2017 Hyundai Santa Fe Sport, and we look forward to seeing you next time!



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

AB
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Abby B.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/06/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Always Excellent Service
Every time I go here the staff is super friendly and helpful. I always feel taken care of here.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/07/2021 07:21 AM

Hi, Abby! 

When you're here, you're family and we want you and your Hyundai Sonata to feel taken care of! Thank you so much for the fantastic feedback and for supporting us here at Van Horn Hyundai of Fond du Lac! It truly is appreciated! As always, thank you for your valued business and we look forward to seeing you next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JP
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James P.
Waupun, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
extremely professional and courteous
30 k service appointment. Ben very helpful in setting up what was being done and the time needed to do. Also quick to notify me of potential battery issue. Overall very pleased about how they make the customer feel they are cared for!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/05/2021 06:50 AM

Hi, Jim! 

When you're here, you're family! We absolutely do care about you and helping you maintain your Hyundai to keep you safe on the road! Thank you, as always, for the wonderful feedback and for taking the time to return our survey! We appreciate it and you! 

We look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SC
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Stephen C.
Plover, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Wahoooooo
I love Van Horn so much that I've purchased my last three of my four Hyundai's from them!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/04/2021 09:42 AM

Hi, Stephen! 

We are so lucky to have such amazing and loyal customers like you as part of our Van Horn Hyundai family! Thank you! As always, it was a pleasure to see you and your Hyundai! We are so happy to see you had a 5 Star visit when you were recently in for service with your vehicle! We truly do strive for exceptional experiences every time you are here!

Thank you for taking the time to return our survey! It is very appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! 

As always, thank you for your valued business and we look forward to seeing you next time! 



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SS
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Sherry S.
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Great service with great people
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 12/21/2020 07:50 AM

Hi, Sherry! 

Great service for our great guests, like you! Thank you for the kind words and for being such a loyal member of our Van Horn family! We truly appreciate it and you! 

We are so happy to see you had a 5 Star visit when you were recently in for service with your 2012 Hyundai Vera Cruz! We truly do strive for exceptional experiences every time you are here! 

As always, thank you for your valued business and we look forward to seeing you next time! 

Happy Holidays! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

RP
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Robert P.
Madison, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Exceptional Service
I was put at ease when entering the dealership and saw both employees and customers wearing face coverings. This was a earlier concern as I am in a target group that could be at risk for the current COVID virus. The service went well and I was very happy with the entire experience.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 12/15/2020 02:40 PM

Hi, Robert! 

We are so happy to hear you had a great visit when you were recently in for service! Your safety and comfort are of utmost importance to us during these trying times! We know in times like these you need to be able to rely on your vehicle and we are here to help! We are taking every safety precaution we can to ensure our guests and staff stay safe and healthy! 

Thank you for taking the time to return our survey with a perfect 5 Star score! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SJ
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Scott J.
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great dealership
Always friendly great service
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 12/14/2020 06:42 AM

Hi, Scott!

It was a pleasure to see you and your 2020 Hyundai Santa Fe recently for service!

We are so happy to see you had a great visit when you were recently in and sincerely thank you for taking the time to return our survey with a perfect 5 Star score! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

BB
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Brian B.
Fond Du Lac, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
verified customer Verified Customer
Category: Service
They were friendly and very helpful.
They were friendly and paid attention to my concerns and relayed the concerns to the mechanic working on my car.
Recommended
Employees worked with

BB
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Brian B.
Fond Du Lac, WI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
verified customer Verified Customer
Category: Service
They were friendly and very helpful.
They were friendly and paid attention to my concerns and relayed the concerns to the mechanic working on my car.
Recommended

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/08/2020
Service Type: Repair
Category: Service
They were friendly and very helpful.
They were friendly and paid attention to my concerns and relayed the concerns to the mechanic working on my car.
Recommended
BEN L E. from Van Horn Hyundai Fond Du Lac responded on 12/09/2020 06:24 AM

Hello Brian, 

Thanks for taking the time to speak with me this morning reguarding your Palisade.  I am glad we were able to repair the issue on your vehicle and that you were satisfied with our service.  Please let me know if you have any other concerns, we are always here to help.  

Thank you, 

Ben Elliott - Service consultant 

Employees worked with

TK
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Thomas K.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/02/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service great and people
Always treated top notch!
Great, friendly people!
First time service on our 2020 Elantra:: on time and professional
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 12/02/2020 02:54 PM

Hi, Thomas! 

We love providing top notch service for our top notch Van Horn family! We truly do strive to provide an exceptional experience every time you are here! From sales to service! 

We know that every great visit starts with a great staff and we are so lucky to have such a great service team here! We are so happy to see you had a great experience when you were recently in and sincerely thank you for taking the time to return our survey with a perfect 5 Star score! It really is appreciated by all of us here! 

As always, thank you for your valued business and we look forward to seeing you next time! 



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

PB
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Paul B.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The work was done as agreed upon, on time and price.
Outstanding personnel and quality service.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 11/17/2020 02:07 PM

Hi, Paul!

Thank you for the fantastic feedback! We know that every great visit starts with a great staff and we are so happy to hear our service team took such great care of you and your 2018 Hyundai Santa Fe Sport!

We would also like to thank you for taking the time to return our survey with a perfect 5 Star Score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac We truly strive to go the extra mile for our Van Horn Hyundai family every time you are here!

As always, thank you for your valued business and we look forward to seeing you next time!



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with
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