BE

BENJAMIN ELLIOTT

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(118 reviews)
73

Verified Customer
Neenah, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Exceptional Service with the Customer in mind
The Service Department at Van Horn Hyundai Fond du Lac is the only Hyundai Dealer I will visit when it comes to vehicle maintenance and service. I have and will continue to drive double the distance to this Hyundai Dealer compared to the one that is much closer to my home. The service department always has my best interest in trying to save me money on vehicle maintenance and always reminds me to check my email for service coupons. The manager of the Service Department has gotten to know me personally and always makes a personal effort to greet me when I am at the dealership for vehicle maintenance. As long as I own a Hyundai vehicle, I will use Van Horn Hyundai of Fond du Lac Service Department as my go-to place for vehicle maintenance and service!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 11/09/2020 12:00 PM

Hello! 

We cannot thank you enough for the heartfelt and phenomenal feedback! You have made our day here! We truly strive to provide an exceptional experience every time you are here, and one that keeps you coming back! We really do care about you, your Hyundai, and every visit here!

We know there are a lot of choices when it comes to servicing your Hyundai and we thank you for making the trip to choose us! We hope to continue to always go the extra mile for you in return! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Great service as always!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 11/02/2020 12:43 PM

Hello! 

Great service as always, for our great customers like you! Thanks so much for the great feedback! It truly is appreciated by all of us here! Here at Van Horn Hyundai we love going the extra mile for our amazing guests and are so happy to see you had a 5 Star visit when you were recently in for service! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

ET
gravatar
Emmanuel T.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome
Keep up the good work in the service department at van horn fdl special shout out the Ben the men in the service department
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/12/2020 09:02 AM

Hi, Emmanuel! 

As always, it was so good to see you and your Hyundai Genesis! We are so thankful for amazing and loyal customers like you as part of our Van Horn family! 

I will pass along your kind words to Ben! We are lucky to have him here on our service team! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

MM
gravatar
Megan M.
Omro, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Customer Service
If you’re looking for a car dealership that doesn’t pressure you, this is the one. Also, their customer service is always exceptional. Will definitely be returning for my future vehicle maintenance and when I’m ready to purchase a new vehicle.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 10/12/2020 08:59 AM

Hi, Megan! 

Wow! We can't thank you enough for the amazing feedback! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! 

It is our passion to help our amazing Van Horn family maintain their vehicles for years to come in a no-pressure, customer first, family-oriented way! We are so happy to see you had a 5 Star visit and would like to extend our sincerest thank you for taking the time to return our survey! 

As always, thank you for your valued business and we look forward to seeing you next time and for your next purchase! 


Kind regards,  

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Ripon, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Friendly, courteous and helpful staff.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 09/08/2020 12:24 PM

Hello!

We are so happy to see you had a 5 Star visit when you were recently in for service! We truly strive for an exceptional experience every time you are here! 

As always, thank you for your valued business and we look forward to seeing you next time!



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

DF
gravatar
Darlene F.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great cars
I have purchased four Hyundai products over the past fourteen years, and never had a bit of trouble. In 2008 I bought a new Santa Fe, which I still own, and is still running like new. I would highly recommend Hyundai vehicles, they are great cars.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 09/08/2020 12:02 PM

Hi, Darlene!

We are so happy that you are happy with your Hyundais! They truly are phenomenal vehicles that you can rely on!

We really do care about you, your Hyundais, and keeping you safely on the road! We are so happy to see you had a 5 Star visit when you were recently in for service! We truly strive for an exceptional experience every time you are here! 

As always, thank you for your valued business and we look forward to seeing you next time!




Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Ripon, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Everything
Very good
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 08/31/2020 09:47 AM

Hello!

Thank you so much for taking the time to return or survey with a perfect 5 Star Score! We are so happy to see you had a great experience when you were in for service! We truly care about you, your vehicle, and your experience here!

We know that there are a lot of choices when it comes to servicing your vehicle and we thank you for choosing us! 

Have a great day! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

NT
gravatar
Neil T.
Fond Du Lac, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/23/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
online check in was confusing
The online check in tells you to park to the left of the service door and put your keys in the drop box.When you pull up to the service area, there is signage that says to pull into the building and park.Didnt know which one I was suppose to do?
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/27/2020 11:49 AM

Hi Neil, 

We are very sorry for any confusion! If you are checking in during open service hours, please feel free to pull into the service drive to get checked in. If you are utilizing our late night/ early drop service, please park to the left of the service door in the numbered stalls and leave your keys in the box. 

Thank you for bringing this to our attention, we will work on getting that updated! 

I hope this clarification helped! We look forward to seeing you and your 2020 Hyundai Sonata next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/21/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Above and beyond
Had some routine maintenance done and Ben and the team always treat me well. This time was especially appreciated where they made sure to get me in and were able to accommodate my schedule before I took off for a road trip. Thanks again!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/21/2020 12:51 PM

Hello! 

We were so happy to be able to help get your vehicle in tip-top shape before your road trip! We are in the business of keeping you safely on the road for many miles to come! 

We would also like to extend our sincerest thanks for taking the time to return our survey with a perfect 5 Star score! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SM
gravatar
Sandra M.
Menasha, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/20/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great Service
Friendly staff and very thorough work. Follow-up is also excellent.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/20/2020 01:06 PM

Hi Sandra! 

Thank you so much for the positive feedback! We know that a great experience starts with a great staff and are so happy to see our service team took great care of you when you were recently in for service! We truly care about you and your Hyundai and are so happy to have you as part of our Van Horn family! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

CS
gravatar
Conni S.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Associates
Everyone is great.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/15/2020 12:34 PM

Hi Conni! 

Thank you for the fantastic feedback! We know that a great experience starts with a great staff and we are so lucky to have such a great team here at Van Horn! 

Our biggest thank you for taking the time to return our survey and for the perfect 5 Star Score! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! We are so happy to see you had a great visit! We truly care about your experience here and helping you maintain your vehicle for years to come!

As always, thank you for choosing us and we look forward to seeing you next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

AI
gravatar
Andrea I.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Friendly
Always in on time and out on time. Ben is great
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/15/2020 12:33 PM

Hi Andrea!

Thank you for the wonderful feedback! I will pass along your kind words to your adviser, Ben! He really is great and we are so lucky to have him here at Van Horn Hyundai on our service team! 

Our biggest thank you for taking the time to return our survey and for the perfect 5 Star Score! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! We are so happy to see you had a great visit! We truly care about your experience here and helping you maintain your vehicle for years to come!

As always, thank you for choosing us and we look forward to seeing you next time!



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

DH
gravatar
Donald H.
Mayville, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
I have been a customer of Van Horn FDL for the last 6 years and the Service Department has always been extremely helpful.
I recently had a problem with my rear wheel brakes locking up (I thought). After the mechanic inspected the brakes and found them to be OK, he checked further and found that there was a problem with the differential. The mechanic replaced the problem parts and solved the problem.

This could have have been a pretty expensive repair. But, Ben the service counterman saw that I had purchased the extended warranty when I purchased the car. Thanks a lot Ben for going that extra mile!

I recommend purchasing the extended warranty every time you purchase a new car...money well spent.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 07/06/2020 09:55 AM

Hi Donald! 

That is what we are here for, to help go that extra mile for our amazing Van Horn Hyundai family and get you safely back on the road! I will pass along your kind words to Ben! We are lucky to have him here on our service team! 

Thank you for taking the time to return our survey and for the perfect score! We truly appreciate you and your business and are so happy to see you had another 5 Star Visit! 

As always, we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

CV
gravatar
Cynthia V.
Green Bay, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
From Green Bay
Be , Nick & Shawn listen to your concerns and then follow through with a solution.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/29/2020 07:27 AM

Hi Cynthia! 

Thank you for taking the time to return our survey! It really is appreciated by all of us here at Van horn Hyundai of Fond du Lac! Especially the service center! We are so happy to see you had a 5 Star visit when you were recently in for service with your 2017 Hyundai Santa Fe Sport! We are so happy to hear your advisers took the time to really listen and address your concerns! We know that a great experience starts with a great staff! We truly strive to provide an exceptional experience every time you are here! 

As always, thank you for choosing us and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

ZL
gravatar
Zachary L.
Appleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great staff, comfortable waiting area, killer snacks
Ben was great. He kept it real with me and was great at communicating the issue. I felt like he and the mechanics looked out and did whatever they could to help!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/29/2020 07:00 AM

Hi Zachary! 

That is what we are here for! To look out for our amazing Van Horn family and their vehicles! It is our mission to keep you safely on the road while providing an exceptional experience that keeps you coming back! 

I will pass along your kind words to Ben and your Certified Hyundai Technician! We are lucky to have such a great team here! 

As always, thank you for choosing us and we look forward to seeing you next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SM
gravatar
Steven M.
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/24/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
customer
Great service . We appreciate Kevin's assistance especially getting us a loaner vehicle. It helped us a lot while our vehicle was being worked on.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/25/2020 05:54 AM

Hi Steven! 

Thank you so much for the wonderful feedback! I will pass along your kind words to Kevin, our Service Manager! We are lucky to have him leading our team here at Van Horn Hyundai of Fond du Lac! 

We are so happy to be able to offer awesome amenities to our amazing Van Horn family, like complimentary loaners, when they are in for service! It truly is our passion to create an exceptional experience for our guests matched with unbeatable service and repairs! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

DL
gravatar
Donnie L.
Appleton, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/18/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people and Service
Very fast and accommodating, impressed with the service dept. Fast and reliable
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/19/2020 07:14 AM

Hi Donnie! 

Thank you so much for the awesome feedback! We know just how valuable your time is and are so happy to be able to provide fast and accommodating appointments! We truly put our all into creating an exceptional experience each and every time you are here! 

We know there are a lot of choices when it comes to servicing your Hyundai Veloster and we thank you for choosing us! 

We would also like to thank you for your valued business and say we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

RF
gravatar
Richard F.
Jackson, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/17/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
service
They took car in and did a quick service very pleased ?
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/17/2020 11:24 AM

Hi Richard! 

We are so pleased that you are pleased! Fast, friendly appointments are what we do here at Van Horn Hyundai of Fond du Lac! Thank you so much for the kind feedback and for taking the time to return our survey! 

We love helping you maintain your 2017 Hyundai Santa Fe and look forward to seeing you and your vehicle next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Always great service from the team at Van Horn Hyundai of Fond du Lac. Keep up the great work!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 06/16/2020 09:25 AM

Hello! 

Our sincerest thanks for taking the time to return our survey, the fantastic feedback, and the perfect 5 Star Score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center!

We put our all into providing an exceptional experience that keeps you coming back and are so happy to see you had a great visit when you were recently in for service! 

We look forward to seeing you next time!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

JZ
gravatar
Jeff Z.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/19/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great service and a knowledgeable, friendly staff always brings me back to Van Horn Hyundai.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/20/2020 05:12 AM

Hi Jeff! 

We are so happy to see you had a 5 Star Visit when you were recently in for service! We really do strive to provide an exceptional experience every time you visit us! Thank you for taking the time to return our survey! 

We know there are a lot of choices when it comes to servicing your 2015 Hyundai Santa Fe Sport and we sincerely thank you for choosing us! It is our passion to help our Van Horn family maintain their vehicles for years to come! 

As always, thank you for your valued business and we look forward to seeing you next time! 



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.