Verified Customer
Hi Tim!
As always, it was a pleasure to see you and your 2013 Hyundai Accent! Thank you for taking the time to return our survey and the Perfect 5 Star Score! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We love helping our Van Horn family take great care of their vehicles!
We know there are a lot of choices when it comes to servicing your vehicle, and we thank you for choosing us!
We look forward to seeing you next time!
Kind regards,
Verified Customer
Good day,
Thank you for taking the time to fill out our survey. I am sorry as it looks like we let you down on your last visit. We certainly understand your frustration. Unfortunately, we are bound to what the manufacturer lets us repair depending on the situation. We never intend to have a vehicle return after repairs, but sometimes it does happen. I was made aware last night that the check engine lamp has indeed turned back on and we need to readdress the concern. I have already attempted to reach out this morning as I would like to pick up your vehicle and get it back to our facility to resolve this issue. Please contact me immediately if this message reaches you prior to my voicemail. It is our number one goal to ensure all vehicle concerns are repaired as quickly and efficiently as possible. We value your time and you as a customer and again apologize for your frustration and the inconvenience.
Thank you,
Verified Customer
Hello,
First, I am so happy to hear your experience with our Service Department has been top-notch! We are very lucky to have Mr. Elliott on our team and really do strive to provide exceptional visits every time you are here!
On behalf of our Sales Team, I would like to sincerely apologize regarding your step-dad and the leasing situation. We would love the opportunity to earn your business back! Please feel free to reach out to our Van Horn Hyundai Platform Director at kylefale@vanhornhyundai.com.
If there is anything I can help with moving forward, please do not hesitate to reach out to me!
Verified Customer
Hi, Heather!
I will pass along your kind words to Joe! We are very lucky to have him here on our service team! It is always a pleasure to see you and your 2020 Hyundai Elantra! Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! Your experience here is of utmost importance to us and we are so happy to see you had another great visit! Please know we are always here for you and your vehicle needs, and we look forward to keeping you safely on the road for years to come! As always, thank you for your valued business and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hi, Shannon!
WOW! We cannot thank you enough for your continued patronage and kind feedback! It truly means the world to us here at Van Horn Hyundai! Especially the service center! We truly strive for an exceptional experience every time you are here! When you are here you are family!
We are so happy to see you had a fantastic 5 Star visit! We are always working to provide the very best service for you and your Hyundai every time we see you! See you next time!
Kind regards,
Verified Customer
Hello!
We are so happy to be able to offer awesome complimentary services like car washes and fast appointment times! We know just how valuable your time is! We can't thank you enough for taking the time to return our survey with a perfect score! It truly is appreciated by all of us here at Van Horn Hyundai! Especially the service center!
We are in the business of keeping you safely on the road for years to come and we can't thank you enough for choosing us!
Kind regards,
Verified Customer
Hi, Judy!
Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! Your experience here is of utmost importance to us and we are so happy to see you had another great visit!
Please know we are always here for you and your 2017 Hyundai Santa Fe and we look forward to keeping you safely on the road for years to come! As always, thank you for your valued business and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hi, Brenda!
It was a pleasure seeing you and your 2020 Hyundai Tucson! Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! Your experience here is of utmost importance to us and we are so happy to see you had a great visit!
Please know we are always here for you and your Hyundai and we look forward to keeping you safely on the road for years to come! As always, thank you for your valued business and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hi, Carol!
Thank you so much for the wonderful feedback! Here at Van Horn Hyundai of Fond du Lac we know that every great visit starts with a great staff and we are so lucky to have such an awesome service team here! It is always a pleasure to see you and your 2017 Hyundai Tucson! Our sincerest thanks for taking the time to return our survey with a perfect 5 Star score! We are so happy to see you had a great visit when you were recently in for service! We truly strive for exceptional experiences every time you visit us! We are here to help keep your vehicle in tip-top shape and safely on the road for years to come!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hi, Corinne!
It is always such a pleasure to see you and your 2018 Hyundai Santa Fe! I really enjoyed our chat! We were so happy to help get your Hyundai looking good as new again! We know that every great visit starts with a great staff, and we are so lucky to have such a wonderful team here at Van Horn Hyundai of Fond du Lac!
We can't thank you enough for taking the time to leave us your kind feedback and returning our survey with a 5 Star score! It is truly appreciated by all of us here! As always, we thank you for your valued business and look forward to seeing you next time!
Kind regards,
Verified Customer
Hello!
You are correct! We are ALWAYS here to help take care of your Hyundai! Our sincerest thanks for taking the time to return our survey with a perfect 5 Star score! We are so happy to see you had a great visit when you were recently in with your vehicle for service! We truly strive for exceptional experiences every time you visit us! We are here to help keep your vehicle in tip-top shape and safely on the road for years to come!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hi, James!
Thank you so much for the kind feedback! I am so happy to hear he had a great plan for you and your 2008 Hyundai Accent! I will pass along your feedback to your service adviser, Ben! We are very lucky to have him here on our service team!
We would also like to thank you for taking the time to return our survey and the perfect 5 Star score! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center! We really do care about your experience here and helping keep your vehicle in tip-top shape!
As always, thank you for your valued business and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hello!
We are so happy to hear you are still loving your 2019 Hyundai Santa Fe and that your experience from sales to service has been top-notch! We truly strive for an all-around exceptional experience in all parts of our dealership here at Van Horn Hyundai of Fond du Lac!
We truly appreciate you taking the time to leave us your fantastic feedback and for the perfect 5 Star score! As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hello!
Thank you so much for taking the time to leave your valued feedback! It truly is appreciated! We are so happy to hear you had a great visit! We truly strive for an exceptional experience every time you are here! We really care about you and your Hyundai and keeping you both safely on the road for years to come!
I would like to extend our apologies regarding your disappointment in the masks not worn by staff. With the mandate now over, staff working with the public are instructed to ask guests if they would feel more comfortable if they wore theirs. I apologize that this was not the case when you were recently here and will address this with our staff. We want you to feel safe and comfortable when you are here!
Please know we are always working to improve your experience here, and again truly appreciate the feedback!
Kind regards,
Verified Customer
Hello!
Thank you so much for the kind review! I will pass along your kind words to your service adviser, Ben, and to our detail team! We know that every great visit to our service center begins with a great staff and we are so lucky to have such a fantastic service team here at Van Horn Hyundai of Fond du Lac! We are so happy to hear you had a great visit! We truly strive for an exceptional experience every time you are here! We really care about you and your Hyundai and keeping you both safely on the road for years to come!
As always, we look forward to seeing you and your 2017 Hyundai Tucson next time!
Kind regards,
Verified Customer
Hi, John!
I am so happy to hear your service adviser, Ben, was able to help you prioritize your service needs for your 2012 Hyundai Sonata Hybrid! We know just how important it is you are able to trust in us and our recommendations! We are so thankful for your continued patronage! It means so much to all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center!
Thank you for taking the time to return our survey with a perfect 5 Star score! It is truly appreciated! We really care about you and your Hyundai and keeping you both safely on the road for years to come!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hi, Dennis!
I will pass along your kind words to Ben, your service adviser! We are very lucky to have him here on our service team! Please know, we are always here for you and your Hyundai! We are in the business of going the "extra mile" for our Hyundai family and were so happy to be able to help get these repairs covered for you!
Our sincerest thanks for taking the time to return our survey and for the perfect 5 Star Score! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! Especially the service center!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hi, Debra!
We are so happy to hear our service center and your service adviser, Ben, took such great care of you and your 2019 Hyundai Santa Fe when you were recently in for service! We truly pride ourselves on an exceptional experience every time you are here! Keeping you and your Hyundai safely on the road is our top priority and we are always here to help do just that!
We would also like to thank you for taking the time to return our survey with a perfect 5 Star score! It really is appreciated by all of us here! Especially the service center! As always, thank you for your valued business and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hi, Wayne!
We are so happy to hear you have had great service at all of your visits with your 2019 Hyundai Kona! Our biggest thanks for taking the time to return our survey with a perfect 5 Star score! We truly strive for exceptional experiences every time you are here! We are here to help keep your vehicle in tip-top shape and safely on the road for years to come!
As always, thank you for choosing us and we look forward to seeing you next time!
Kind regards,
Verified Customer
Hello Jane,
Thank you for taking the time to return our survey. Your feedback is greatly appreciated. I am please to hear all went well on your recent visit to our service department, and appreciate your kind words about your experience. Please contact me if you need anything else. Have a great day!
Kevin Geldreich - Service manager
