BE

BENJAMIN ELLIOTT

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(118 reviews)
73

ET
gravatar
Emmanuel T.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing
I'm never let down whenever I come into van horn keep up the good work
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/18/2020 06:54 AM

Hi Emmanuel! 

As always, it was a pleasure to see you and your Hyundai! We are so lucky to have such amazing people like you as part of our Van Horn Hyundai family! 

We promise to keep up the good work and exceptional experiences! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Thank you, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Service
Excellent
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/18/2020 06:50 AM

Hello! 

Thank you for taking the time to complete our survey with a perfect 5 Star Score! It is truly appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We truly put our all into providing an exceptional experience that keeps you coming back! 

We would also like to thank you for choosing us to take care of your Hyundai! We love helping our Van Horn family maintain their vehicles for years to come! 

As always, thank you for your valued business and we look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

ST
gravatar
Susan T.
Berlin, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
05/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Normal good service
Normal friendly, prompt service. Will use again.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 05/05/2020 07:26 AM

Dear Susan, 

Thank you so much for the kind feedback and for taking the time to return our survey with a Perfect 5 Star Score! It really is appreciated by all of us here at Van Horn Hyundai! Especially the service center! We truly put our all into providing an experience that stands apart and keeps you coming back! 

We know there are a lot of choices when it comes to servicing your 2017 Hyundai Santa Fe Sport and we thank you for choosing us! 

We look forward to seeing you next time! Stay healthy!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

RR
gravatar
Randy R.
Beaver Dam, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
It's
It's great
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/28/2020 05:55 AM

Hi Randy! 

Thank you for the kind words! We think you are great too! Thank you so much for taking the time to respond to this survey and for the perfect score! It truly is appreciated by all of us here! 

Here at Van Horn Hyundai we put our all into providing an exceptional experience that keeps you coming back! 

We look forward to seeing you and your 2016 Hyundai Sonata next time! Stay healthy! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

AI
gravatar
Andrea I.
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/15/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Taken Care of right away . Ben is great!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/16/2020 05:40 AM

Hi Andrea! 

We are so happy to see you had a 5 Star visit when you were recently in for service and so happy to hear that Ben took such great care of you! We know that a fantastic experience starts with a fantastic staff and we are lucky to have him here on our service team! 

We would also like to extend our thanks for taking the time to return this survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac!

We look forward to seeing you and your Hyundai next time! 

Stay healthy! 


Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

AW
gravatar
Al W.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/13/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
I only go here, cannot compare to some where else
OK
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/13/2020 10:24 AM

Hi Al! 

Thank you so much for returning our survey and the fantastic feedback! We are so lucky to have such amazing and loyal customers like you as part of our Van Horn family! We truly care about you and your vehicle and strive to provide an exceptional experience that keeps you coming back! 

We look forward to seeing you and your Hyundai next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

TF
gravatar
Tim F.
Ripon, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Great service
Not Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 04/01/2020 08:34 AM

Hi Tim!

As always, it was a pleasure to see you and your 2013 Hyundai Accent! Thank you for taking the time to return our survey and the Perfect 5 Star Score! It truly is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! We love helping our Van Horn family take great care of their vehicles! 

We know there are a lot of choices when it comes to servicing your vehicle, and we thank you for choosing us! 

We look forward to seeing you next time! 


Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Awesome
Ben and the Van horn team were great! The technician, Rick, went above and beyond. He went on a test drive with me to help identify and correct my brake concern. Super friendly and professional. Thanks again Ben and Rick!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/23/2020 06:24 AM

Hello!

We are so happy to hear about your fantastic experience when you were recently in for service with your Hyundai! Going the extra mile for our amazing Van Horn family is what we do here at Van Horn Hyundai of Fond du Lac!

I will pass along your kind works to your Certified Hyundai Technician, Rick and to your Service Adviser, Ben! We are lucky to have them both on our service team here!

Again, thank you for the wonderful feedback and for taking the time to return your survey with a perfect score! It really is appreciated by all of us here! 

Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

AK
gravatar
Amy K.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/10/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing Service
Service team is great. They are upfront about suggested maintenance work coming due & the pricng. They are friendly and always ready to answer my questions.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/11/2020 06:09 AM

Hi Michelle!

It is our absolute pleasure to be here to answer all of your questions and make honest recommendations when it comes to taking care of your Hyundai! We really do strive to provide an amazing experience that keeps you coming back!

We know there are a lot of options when it comes to servicing your Hyundai and we thank you for choosing us! We would also like to extend our sincerest thanks for taking the time to return your survey with a perfect 5 Star Score! It really is appreciated by all of us here at Van Horn Hyundai Service!



Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/11/2020 06:10 AM

I am so sorry, a clerical error on my part Amy! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

KF
gravatar
Karen F.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Great service
They completed the service within an acceptable time frame. Thanks!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/06/2020 06:29 AM

Hi Karen!

We are so happy to hear you had a speedy service appointment! We appreciate just how valuable your time is and are so happy to be able to offer fast and accommodating scheduling! 

We know there are a lot of options when it comes to servicing your Hyundai and we thank you for choosing us! We would also like to extend our sincerest thanks for taking the time to return your survey with a perfect 5 Star Score! It really is appreciate by all of us here at Van Horn Hyundai Service!


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
good
good.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/05/2020 09:08 AM

Hello! 

We are so happy to see you had a great visit when you were recently in for service! We really do care about providing an experience that keeps you coming back!

We know there are a lot of choices when servicing your Hyundai and we thank you for choosing us! We would also like to thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

We look forward to seeing you next time! 



Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

DH
gravatar
Diane H.
Eden, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Fast, friendy & reasonably priced!
Thank you for a job well done!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/05/2020 09:05 AM

Hi Diane! 

Great customers like you deserve great customer service! Thank you so much for the kind feedback!

We know there are a lot of choices when servicing your Hyundai and we thank you for choosing us! We would also like to thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

We look forward to seeing you next time! 



Kind regards,

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Horicon, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great Service
Great customer service
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/03/2020 06:24 AM

Hello! 

Great customers like you deserve great customer service! Thank you so much for the kind feedback!

We know there are a lot of choices when servicing your Hyundai and we thank you for choosing us! We would also like to thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

We look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

CS
gravatar
Conni S.
Fond Du Lac, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
03/02/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
The people
The people at Van Horn make it awesome. Always treated well and they are easy to talk with and excellant!
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/02/2020 12:58 PM

Hi Connie, 

Thank you so much for taking the time to leave us your feedback and for taking the time to talk your Service Adviser, Ben, this afternoon. We truly care about your experience here and want to make sure it is a 5 Star visit each and every time you are here! 

We look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

GK
gravatar
Gloria K.
North Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/29/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
I really like how well I am treated and how fair the service department is!! They do their best to make sure everything is done right.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 03/02/2020 06:51 AM

Hi Gloria! 

We are so happy to hear about your great experiences here at our service center! We really do strive for exceptional experiences that keep you coming back! 

We know there are a lot of choices when servicing your 2015 Hyundai Santa Fe Sport, and we thank you for choosing us! We would also like to thank you for taking the time to return our survey! It really is appreciated by all of us here at Van Horn Hyundai of Fond du Lac! 

We look forward to seeing you next time! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
Van Dyne, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2020
Service Type: Repair
verified customer Verified Customer
Category: Service
Experience
Went in for an oil change and found a recall had came out the day before which they took care of during my oil change. Employees are friendly and helpful. They keep me updated on what service should be done and when which keeps me on the road without running into car problems when I don't need them. I prefer being proactive rather than reactive.
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 02/17/2020 07:10 AM

Hello! 

We truly care about you and your Hyundai and it is our pleasure to take care of both! We agree proactive instead of reactive is the best course of action when it comes to feeling safe on the road! We want to provide exceptional experiences that keep you coming back! 

We know there are a lot of choices when it comes to servicing your vehicle, and we thank you for choosing us! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

BC
gravatar
Bernice C.
Mayville, WI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
02/09/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Car repair
Could update more often
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 02/10/2020 02:31 PM

Dear Bernice, 

Thank you for taking the time to return our survey and for the valuable feedback. It truly is appreciated as it is the only way we are able to improve your experience when you are here! We completely agree communication is paramount and are always looking to improve upon this for our valued guests. 

I would also like to extend our apologies regarding the lack of updates at your last appointment. Again, this is always something we are looking to improve upon! 

If there is anything I can help with, please do not hesitate to reach out to me directly! That's what I'm here for! 


Kind regards, 

Niki Mand

Service Coordinator
niki@fdlhyundai.com
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

Verified Customer
North Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Great service
Service department got my vehicle in and out quickly. Great service
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 02/06/2020 01:53 PM

Hello! 

We are so happy to see you had a great visit and experience when you were recently in for service! Thank you for taking the time to return our survey and for the positive feedback!

We look forward to helping you maintain your Hyundai for years to come! 


Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

ET
gravatar
Emmanuel T.
Fond Du Lac, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/23/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Amazing
Very generous and professional service team
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/27/2020 07:47 AM

Hi Emmanuel! 

Thank you for the kind words and for taking the time to return our survey! We really do strive to provide a positive and professional experience every time you are here!

We are so happy to see you had a 5 Star experience when you were recently in with your 2016 Hyundai Genesis for service! 

We appreciate you choosing us to take care of your Hyundai and look forward to seeing you next time!



Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with

SS
gravatar
Sherry S.
Oshkosh, WI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/22/2020
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Oil change
Very professional people
Recommended
Niki M., Service Assistant from Van Horn Hyundai Fond Du Lac responded on 01/23/2020 06:38 AM

Hi Sherry! 

Thank you for the kind words and for taking the time to return our survey! We really do strive to provide a positive and professional experience every time you are here!

We are so happy to see you had a 5 Star experience when you were recently in with your 2010 Hyundai Santa Fe for service! 

We appreciate you choosing us to take care of your Hyundai and look forward to seeing you next time!




Kind regards, 

Niki Mand

Service Coordinator
Van Horn Hyundai of Fond du Lac
N6552 Esterbrook Road
Fond du Lac, WI 54937
(920) 322-6500
Employees worked with
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.