Verified Customer
Dear Stacy,
Thank you for taking the time to speak with our Service Manager, Ben, at your appointment regarding your maintenance plan. He did try reaching out for a follow-up call after your visit as well. We will be refunding you the cost of your oil change. We again sincerely apologize for the misinformation from our call center. We understand your frustration and are very sorry to have wasted your time, gas, and money on the day of your appointment. We know how valuable all of those things are. Please know we truly do care about you, your Hyundai, and your experience here and we are always working to improve your visits to our service department. If there is anything further we can do to help remedy this situation, please do not hesitate to reach out to us.
Kind regards,
Niki Mand
I waited for the Van Horn sales manager to get me the car I wanted for 3 days. I finally went to another dealer. My aunt purchased the same car from Van Horn. I had to show her about her new car because once the sales person got the money he handed the keys and was done. Poor service during the sale. In Waukesha the guy took over an hour explaining things to me.