Business Solutions

BO

BRYAN ORTIZ

Overall Rating
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(1 review)
100
Send a Message to BRYAN

MC
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Mickie C.
Royse City, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
verified customer Verified Customer
10
Category: Service
Quick Response And A Manager Who Cares
I was contacted by the manager in response to my complaint about the wait time for an oil change. He took full responsibility for the issue and didn't try to pass it off with an excuse. I've worked with him at another dealership and he was just as helpful and caring at that dealership. Clay Cooley has made a great decision by bringing on Darold to manage the department!
Employees worked with

MC
gravatar
Mickie C.
Royse City, TX
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
verified customer Verified Customer
10
Category: Service
Quick Response And A Manager Who Cares
I was contacted by the manager in response to my complaint about the wait time for an oil change. He took full responsibility for the issue and didn't try to pass it off with an excuse. I've worked with him at another dealership and he was just as helpful and caring at that dealership. Clay Cooley has made a great decision by bringing on Darold to manage the department!

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
03/25/2022
Service Type: Repair
5
Category: Service
Time For Oil Change is Ridiculous
The only complaint that I have is how long I had to wait for my oil change to be completed. I had an appointment and based on my experience with other places changing the oil, I expected an hour max would be needed. Boy, was I wrong! At no time was I told it would take 3 hours to change the oil!
Darold L O. from Clay Cooley Hyundai Of Rockwall responded on 03/25/2022

Thank you for your time to let me know how your service went. I Would like to apologize for the time it took to perform the oil change on your 2015 Genesis, We value each and every customer and I would like to visit with you and find a way to make this right with you. If you could give me a call at 214-923-1028.

Thank You
Darold Ohlemacher
Parts/Service Director
Clay Cooley Hyundai
dohlemacher@comeseeclay.com
214-923-1028

Employees worked with
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