Clay Cooley Hyundai Of Rockwall

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972-722-6365
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Overview

Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5Overall Rating 4.79/5rating 4.79
4.8

( 1452 Reviews )

5 star
84%
4 star
8%
3 star
3%
2 star
1%
1 star
1%

ReScore Reviews™ (44)

ReScore
Overall Rating 4.5227277/5Overall Rating 4.5227277/5Overall Rating 4.5227277/5Overall Rating 4.5227277/5rating 4.5227277
Original
Overall Rating 2.34091/5Overall Rating 2.34091/5rating 2.34091rating 2.34091rating 2.34091
95% Would Recommend
100% Business Response
Latest Review about 12 hours ago

Reviews

Verified Customer
Dallas, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/12/2019 Category: Service
Great service
quick and friendly service every time
Recommended
Verified Customer
Heath, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Excellent service
As a repeat customer, Phillip has always provided the best customer service and has my interests in mind.
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 12/11/2019

Thank you for taking the time to complete our survey and your kind words about my team member Phillip. When our customers leave happy this pleases us tremendously.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
KC
Kelley C.
Lavon, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Nice place...
Nice place.. Great Service...
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 12/11/2019

Thank you for taking the time to complete our survey and your kind words about my team member Phillip. When our customers leave happy this pleases us tremendously.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
JD
John D.
Forney, TX
2019 Hyundai Santa Fe Xl
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
Oil change
Great Job
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 12/11/2019

Thank you for taking the time to complete our survey and your kind words about my team member Phillip. When our customers leave happy this pleases us tremendously.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
KS
Kathleen S.
Garland, TX
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
best service
service is good
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 12/11/2019

Thank you for taking the time to complete our survey and your kind words about my team member Sam. When our customers leave happy this pleases us tremendously.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
JF
Jon F.
Rockwall, TX
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/10/2019 Category: Service
service
service is great
Recommended
SA
Sandra A.
Rowlett, TX
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
service
GOOD SERVICE
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 12/10/2019

Thank you so much for taking the time to fill out our survey. I would also like to thank you for your five star review, and kind comments about our team member Sam. We welcome you back and look forward to helping you with any of your vehicles needs.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
BY
Bonnie Y.
Rowlett, TX
2011 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/09/2019 Category: Service
Nice & Trustworthy
Everyone in the service department are always nice and friendly. I take my car there even for oil changes because I trust them to not just find things wrong to charge me for.
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 12/10/2019

Thank you so much for taking the time to fill out our survey. I would also like to thank you for your five star review, and kind comments about our team member Ryan. We welcome you back and look forward to helping you with any of your vehicles needs.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
JR
James R.
Garland, TX
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/08/2019 Category: Service
Review
Thanks
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 12/09/2019

Thank you so much for taking the time to fill out our survey. I would also like to thank you for your five star review, and kind comments about our team member Ryan. We welcome you back and look forward to helping you with any of your vehicles needs.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
JK
John K.
Garland, TX
2017 Hyundai Santa Fe Sport
Verified Customer
ReScore Review™
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/04/2019 Category: Service
Service response was excellent
I received a call in response to my review today about a computer issue on my 2017 Sante Fe. The service person, Steve Bentley, assured me that when I can bring the vehicle in they can investigate any potential issues with the computer. The service at this location is good. I will take the vehicle in in a few weeks after I have had a chance to see if the issues continue and I have a day off.
Recommended
Original Review
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/04/2019 Category: Service
Just moved one electronic problem for another - 2017 Sante Fe Sport
First, I hate recalls. Why can't the Manufacturer get it right the first time before they make 50,000 cars. I had a recall on the need for a computer update. The service took over an hour and now there seems to be other electronic type "quirks" that I did not have before. Before, if the engine was running and I tried to walk away from the vehicle, it would beep. Now, nothing. Before, I could get out the car and lock it using the button on the handle. Now it is hit and miss. Sometimes it works. Sometimes it just beeps as if the engine it on and the door will not lock, even though it it not on. That is all I have noticed "so far". Who knows what else to expect. The frustration is having to go back and waste more time getting it right or just living with it unless it gets really bad.
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 12/04/2019

I would like to thank you for taking the time to talk to me today about your recent service experience and how in the future we can improve our customer service. We use these surveys in every aspect to help improve your service experience and provide our customers with a 5 star experience on every visit every time. Please feel free to reach out to me directly if your vehicle is functioning in a less than normal manner and we will address it with as little inconvenience to you as possible.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
PJ
Paul J.
Rowlett, TX
2011 Hyundai Genesis
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/02/2019 Category: Service
Wait time toooo long!
My car was cleaned and looked great but waiting over 2 hours for an oil change is pushing my limits
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 12/04/2019

I would like to thank you for taking the time to complete our survey and I'm sorry to hear we didn't meet your service expectations. We strive to provide a 5 star experience to every customer on every visit. I use these surveys to see where and how we can improve our service department. I left you a message to try and speak to you about where we fell short and what I can personally do to resolve this to your satisfaction. Please feel free to cal me at the numbers listed below and we can discuss a possible resolution.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
RC
Robert C.
Mesquite, TX
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/02/2019 Category: Service
Inspection
An inspection and repair of the windshield washer motor was performed. The service was performed promptly without any pressure to purchase anything I did not need. Very pleased.
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 12/02/2019

Thank you so much for taking the time to fill out our survey. I would also like to thank you for your five star review, and kind comments about our team member Sam. We welcome you back and look forward to helping you with any of your vehicles needs.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
TO
Todd O.
Garland, TX
2013 Hyundai Genesis Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/01/2019 Category: Service
ClayCooley Rocks!
Moved to Clay Cooley because the closest (other)dealership was failing miserably. Very glad I made the move!
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 12/02/2019

Thank you so much for taking the time to fill out our survey. I would also like to thank you for your five star review, and kind comments about our team member Phillip. We welcome you back and look forward to helping you with any of your vehicles needs.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
RR
Reynaldo R.
Garland, TX
2018 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/30/2019 Category: Service
service
ALWAYS GREAT SERVICE
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 12/02/2019

Thank you so much for taking the time to fill out our survey. I would also like to thank you for your five star review, and kind comments about our team member Sam. We welcome you back and look forward to helping you with any of your vehicles needs.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
CH
Calvin H.
Rockwall, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
all good
A bit of time getting an appointment but then very quick
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 11/30/2019

Thank you so much for taking the time to fill out our survey. I would also like to thank you for your five star review, and kind comments about our service department. We welcome you back and look forward to helping you with any of your vehicles needs.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
Verified Customer
Yantis, TX
2018 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
Great Service Advisor and Service
Philip Barth always takes great care of us. Great service team.
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 11/30/2019

Thank you so much for taking the time to fill out our survey. I would also like to thank you for your five star review, and kind comments about our team member Phillip. We welcome you back and look forward to helping you with any of your vehicles needs.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
SJ
Sherri J.
Rockwall, TX
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/29/2019 Category: Service
SAJ Experience
Received a letter stating that some updates needed to be made to the engine's computer. Got that taken care of.
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 11/30/2019

Thank you so much for taking the time to fill out our survey. I would also like to thank you for your five star review, and kind comments about our service department. We welcome you back and look forward to helping you with any of your vehicles needs.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
JP
Joseph P.
Rowlett, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2019 Category: Service
Outstanding service personnel/department
We have bought three of our last four Hyundai at this dealership. The reason we have is personnel like Phillip B in the service department.
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 11/29/2019

Thank you so much for taking the time to fill out our survey. I would also like to thank you for your five star review, and kind comments about Phillip and our service department. We welcome you back and look forward to helping you with any of your vehicles needs.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
Verified Customer
Rowlett, TX
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2019 Category: Service
Recommend
Fast, courteous
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 11/29/2019

Thank you so much for taking the time to fill out our survey. I would also like to thank you for your five star review, and kind comments about our service department. We welcome you back and look forward to helping you with any of your vehicles needs.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com
Verified Customer
Forney, TX
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2019 Category: Service
Great Place
Everyone was fast and friendly, great place!
Recommended
STEVE B., Service/Parts Director from Clay Cooley Hyundai Of Rockwall responded on 11/29/2019

Thank you so much for taking the time to fill out our survey. I would also like to thank you for your five star review, and kind comments about our service department. We welcome you back and look forward to helping you with any of your vehicles needs.

Steve Bentley
Rockwall Hyundai/Genesis
Service/Parts Director
972-722-6365
sbentley@comeseeclay.com