Clay Cooley Hyundai Of Rockwall

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(1,767 Reviews)

ReScore Reviews™ (67)

ReScore
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
96% Would Recommend
100% Business Response
Latest Review 3 days ago

Reviews


Verified Customer
Garland, TX
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2021 Category: Service
Always responsive and friendly
Been taking my vehicle in for service since I bought it.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
01/13/2021 Category: Service
Not the Dealer's fault
Got my recall notice and made an online appoint but when I got to the dealer they said the factory didn't send out the repair "kit" to their dealers yet. Then don't tell the owners to make an appointment! Still, I like this dealer and would take my vehicle back for service.
PHILIP B. from Clay Cooley Hyundai Of Rockwall responded on 01/14/2021

Thank you for your feedback. We appreciate you as our customer and your concerns will be forwarded. Thanks 


BC
Bruce C.
Quinlan, TX
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021 Category: Service
Great service
Great service every time I'm there.
STEPHANIE M B. from Clay Cooley Hyundai Of Rockwall responded on 01/14/2021

Thank you for taking the time to rate us and leaving us a wonderful five star review! We greatly appreciate your feedback and value your business!


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Nathan N.
Wills Point, TX
2009 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021 Category: Service
service
fast visit
STEPHANIE M B. from Clay Cooley Hyundai Of Rockwall responded on 01/13/2021

Thank you for taking the time to rate us and leaving us a wonderful five star review! We greatly appreciate your feedback and value your business!


RW
Reise W.
TX
2020 Hyundai Palisade
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/13/2021 Category: Service
service
friendly staff. good service
STEPHANIE M B. from Clay Cooley Hyundai Of Rockwall responded on 01/13/2021

Thank you for taking the time to rate us and leaving us a wonderful five star review! We greatly appreciate your feedback and value your business!


RD
Robert D.
Rockwall, TX
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021 Category: Service
service
good service, friendly staff
STEPHANIE M B. from Clay Cooley Hyundai Of Rockwall responded on 01/13/2021

Thank you for taking the time to rate us and leaving us a wonderful five star review! We greatly appreciate your feedback and value your business!


WB
Wanda B.
Royse City, TX
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021 Category: Service
good service
Good visit
STEPHANIE M B. from Clay Cooley Hyundai Of Rockwall responded on 01/13/2021

Thank you for taking the time to rate us and leaving us a wonderful five star review! We greatly appreciate your feedback and value your business!


LW
Lori W.
Cumby, TX
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021 Category: Service
good service
Good visit
STEPHANIE M B. from Clay Cooley Hyundai Of Rockwall responded on 01/13/2021

Thank you for taking the time to rate us and leaving us a wonderful five star review! We greatly appreciate your feedback and value your business!


JP
Joseph P.
Rowlett, TX
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2021 Category: Service
A great service department!
I've been a Rockwall Hyundai customer for years because of their service department. Phillip B puts the service in their service department! I am not a fan of the new AI messaging. It does not 'feel' personal. The DriveSure perk is great! Lose AI; keep DriveSure
STEPHANIE M B. from Clay Cooley Hyundai Of Rockwall responded on 01/13/2021

Thank you for taking the time to rate us and leaving us a wonderful five star review! We greatly appreciate your feedback and value your business!


Verified Customer
Garland, TX
2020 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/11/2021 Category: Service
Concerns have been addressed.
Received a call that my concerns regarding safety issues have been addressed.

Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
01/06/2021 Category: Service
Have they heard about Covid?
Very few employees were wearing mask although there is a sign on door telling customers to.
STEPHANIE M B. from Clay Cooley Hyundai Of Rockwall responded on 01/07/2021

Thank you for taking the time to provide us with your feedback and letting us know how we can improve. 


SB
Skyler B.
Royse City, TX
2020 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2021 Category: Service
Great service
Had my car in at out. No issues
STEPHANIE M B. from Clay Cooley Hyundai Of Rockwall responded on 01/07/2021

Thank you for taking the time to rate us and leaving us a wonderful five star review! We greatly appreciate your feedback and value your business!


JG
John G.
Rockwall, TX
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2021 Category: Service
Great service manager.
Sam Macababad was extremely professional and efficient.

Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
01/02/2021 Category: Service
Oil Change
Better than expected.
STEPHANIE M B. from Clay Cooley Hyundai Of Rockwall responded on 01/04/2021

Thank you for taking the time to provide us with your feedback! 


GB
Glen B.
Caddo Mills, TX
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2020 Category: Service
best service
Service advisor was outstanding during our visit. Very courteous and professional.
STEPHANIE M B. from Clay Cooley Hyundai Of Rockwall responded on 01/02/2021

Thank you for taking the time to rate us and leaving us a wonderful five star review! We greatly appreciate your feedback and value your business!


Verified Customer
Royse City, TX
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/22/2020 Category: Service
Service Department
I have called and had issues with the service department before, but my most recent drop off and pick up was more pleasant. I hope this continues to be the case.
STEPHANIE M B. from Clay Cooley Hyundai Of Rockwall responded on 12/22/2020

Thank you for taking the time to rate us and leaving us a wonderful five star review! We greatly appreciate your feedback and value your business!


CB
Charlene B.
Garland, TX
2015 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2020 Category: Service
Best in Quality
The Rockwall location has become my go to for service. Staff is knowledgeable and professional. Kept me update the whole time they had my car. It was ready on the date they said it would be.
STEPHANIE M B. from Clay Cooley Hyundai Of Rockwall responded on 12/21/2020

Thank you for taking the time to rate us and leaving us a wonderful five star review! We greatly appreciate your feedback and value your business!


AT
Amy T.
Greenville, TX
2020 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/19/2020 Category: Service
Great service at Clay Cooley Rockwall!
I had to take my car in for an oil change. When I checked in with Christina, she really took care of me. While I waited, she updated me 4 different times. I highly recommend buying a car there and recommend their service department.
STEPHANIE M B. from Clay Cooley Hyundai Of Rockwall responded on 12/21/2020

Thank you for taking the time to rate us and leaving us a wonderful five star review! We greatly appreciate your feedback and value your business!