Business Solutions

DM
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DAREN MULLINS

Genesis Service Advisor
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(3 reviews)
100
Send a Message to DAREN

GB
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Gage B.
Maiden, NC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021
verified customer Verified Customer
10
Category: Service
Excellent service
Will meet all your needs

GB
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Gage B.
Maiden, NC
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021
verified customer Verified Customer
10
Category: Service
Excellent service
Will meet all your needs

Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/10/2021
10
Category: Service
Service
Service was pretty good. Steering wheel was turned left while driving straight but the issue was resolved.
SHAWN P H., Service Manager from Genesis Of Hickory responded on 09/10/2021

Gage, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Paramount Hyundai and Genesis of Hickory. One of our managers will be reaching out to you to discuss your visit. Thank you!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Verified Customer
Clover, SC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/05/2021
verified customer Verified Customer
Category: Service
To far away from Gastonia
Service not special for genesis. Seemed to be just another Hyundai dealer
Recommended
SHAWN P H., Service Manager from Genesis Of Hickory responded on 08/07/2021

Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard.  It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Paramount Hyundai and Genesis of Hickory. One of our managers will be reaching out to you to discuss your visit. Thank you!

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

PP
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Paul P.
NC
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/08/2021
verified customer Verified Customer
Category: Service
NA
Refer to previous comments.
Recommended
SHAWN P H., Service Manager from Genesis Of Hickory responded on 06/08/2021

Mr. Poore, Thank you for taking the time to respond to our Sure Critic Review; our customer's voice is imperative to the growth of our dealership, please know you were heard. As to the issue with oil filters at the time of your visit they were on backorder from Genesis. This has since been resolved and we do apologize for any inconvenience this may has caused. We look forward to seeing you on your next service visit.

Again, thank you for your time and as always, your business

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689
SHAWN P H., Service Manager from Genesis Of Hickory responded on 06/11/2021

Thank you for the feedback regarding your recent service visit. It is always our goal to provide a 5 star service experience. We value your business and will continue to work hard to earn it here at Paramount Hyundai and Genesis of Hickory. As to the oil filters they were on back order at the time you first stop by and no local Genesis dealer had any in stock. That issue has since been resolved.

 

Shawn Howard
Service Manager
Paramount Hyundai
Genesis of Hickory
828-449-1427
Text the Manager @ 828-743-8689

Displaying all 4 Review
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