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SureCritic / Hyundai Dealer / Puente Hills Hyundai / GEORGE SECOFF
GS

GEORGE SECOFF

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(39 reviews)
77

Reviews of GEORGE SECOFF

Verified Customer
La Habra, CA
2020 Hyundai Elantra Gt
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2021
verified customerVerified Customer
9
Category: Service
Oil change
Have had pretty good experience with P P Hyundai service techs do excellent work and free car wash when done
Dealership is under construction so thing are a little hectic
Under normal conditions I would rate 5 stars
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/24/2021
Service Type: Repair
5
Category: Service
Simple oil change
Appointment time was overbooked to long of a wait
SEAN K., Service Director from Puente Hills Hyundai responded on 12/27/2021 09:37 AM

Dear customer,
  I am sorry that our service did not meet your expectation.  Sometimes we have a lot of walk in oil changes causing the waiting time gets extended.  But after the construction is over, we should be able to serve our customers more comfortably,,,,,  Thank you for taking your own time to fill out the survey. We will do better next time so we can earn 5 stars from you. 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
SY
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Sonny Y.
Walnut, CA
2015 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customerVerified Customer
10
Category: Service
Service was great ?
Service person name Gorge was a great ? service person.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/19/2021
Service Type: Repair
5
Category: Service
Clean the surface.
Because of not clean surface that same night I have flat front tire. I was so frustrated I have no spare tire on my car.
SEAN K., Service Director from Puente Hills Hyundai responded on 11/19/2021 04:46 PM

Dear customer,
  Your feedback is very valuable to our dealership. Please accept my sincere apology for the inconvenience we caused...We will try harder next time to get 5 stars from you.
  And thank you for agreeing to re score. It means a lot to George.
We will send you the re score requests after this response. Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
SM
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Scott M.
La Habra, CA
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
06/17/2022
0
Category: Service
Horrendous Service - total nightmare!
Due to George’s total lack of professionalism, a complaint was submitted to Service Manager Sean; who insisted he “knows what goes on out there” in the service dept. Sean offered to oversee the remainder of our service as the stand in advisor but unfortunately George continue to manage our case. Each interaction with George especially following the complaint was demeaning and hostile. Really wish this could’ve been handled better as my engine seized due to a recall, was completely unexpected / and incredibly inconvenient to be without a car for a month. The lack of support and communication on behalf of Puente Hills Hyundai made a bad situation worse!

Should’ve contacted the general manager.
Employees worked with
GS
GEORGE SECOFF
CP
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Cecie P.
West Covina, CA
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Service
Re- scoring after getting contacted by George Secoff
I am giving George and Hyundai a re-score because I was contacted the day I posted my previous experience with the services on Feb 11, 2022. I appreciate that he took time to contact me and ensured me that this will not happen again. I was honored a detail for this unfortunate chain of events, but over all my main reason for posting my previous comment was to raise awareness and accountability. With that said, I look forward to giving Puente Hills Hyundai another opportunity in the future.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2022
Service Type: Repair
0
Category: Service
Poor service
The advisor I was given, George Secoff, made assumptions as to what I qualified for. First, without looking at intake info( mileage,etc). Secondly, he didn’t even bother looking up my vehicle info regarding my warranty coverage. Returned car incomplete. Basic service of topping fluids, even after I specified I needed windshield fluids topped. I had to go in the next day to get finalized.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/15/2022 02:51 PM

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask George to follow up. Thank you again for taking your own time to fill out the survey

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
JP
JOEY PEARRING
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