Business Solutions

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GEORGE SECOFF

Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(38 reviews)
78
Send a Message to GEORGE

DT
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Diane T.
San Gabriel, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service still excellent despite major remodel
Was forced to sit in the service reception area due to their major remodel. It was rainy outside and packed inside and that was fine - there were enough chairs - but, got to see how awesome the service personnel are here. There were a few REALLY questionable customers and the service personnel were so professional and *kind* with these people. Wow. VERY impressive - all of them!
Employees worked with

SC
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Shijing C.
Chino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/29/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
good
They are professional

AR
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Alberto R.
El Monte, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/28/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Engine replacement
All handled well the service was excellent

DS
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Daniel S.
La Puente, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/17/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
The Best
Puente Hilka Hyundai Service Department is my go to place to maintain my car. Nobody else touches it. They respect your time for returning the vehicle. The work is explained, amount charges as agreed. Next recommendations are listed and mentioned.
Employees worked with

SY
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Sonny Y.
Walnut, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good
No need to put lot of word. Just good work.đź‘Ť
Employees worked with

NC
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Ney C.
San Dimas, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/08/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Satisfied.
From the person that wrote in to the service desk,the time it took to fix the car and delivery of car I was completely satisfied.
Employees worked with

Verified Customer
La Habra, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Everything went well
From the minute I got there I was taken care of. Staff was polite and friendly. Customer service was great.
Employees worked with

CP
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Cecie P.
West Covina, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customer Verified Customer
10
Category: Service
Re- scoring after getting contacted by George Secoff
I am giving George and Hyundai a re-score because I was contacted the day I posted my previous experience with the services on Feb 11, 2022. I appreciate that he took time to contact me and ensured me that this will not happen again. I was honored a detail for this unfortunate chain of events, but over all my main reason for posting my previous comment was to raise awareness and accountability. With that said, I look forward to giving Puente Hills Hyundai another opportunity in the future.

GV
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George V.
Diamond Bar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Helpful
Helpful and friendly workers

CP
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Cecie P.
West Covina, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customer Verified Customer
10
Category: Service
Re- scoring after getting contacted by George Secoff
I am giving George and Hyundai a re-score because I was contacted the day I posted my previous experience with the services on Feb 11, 2022. I appreciate that he took time to contact me and ensured me that this will not happen again. I was honored a detail for this unfortunate chain of events, but over all my main reason for posting my previous comment was to raise awareness and accountability. With that said, I look forward to giving Puente Hills Hyundai another opportunity in the future.

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2022
Service Type: Repair
0
Category: Service
Poor service
The advisor I was given, George Secoff, made assumptions as to what I qualified for. First, without looking at intake info( mileage,etc). Secondly, he didn’t even bother looking up my vehicle info regarding my warranty coverage. Returned car incomplete. Basic service of topping fluids, even after I specified I needed windshield fluids topped. I had to go in the next day to get finalized.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/15/2022

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask George to follow up. Thank you again for taking your own time to fill out the survey

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

AM
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Alfonso M.
Pomona, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customer Verified Customer
10
Category: Service
General service
George is more than accommodating and shows real care in providing the best service he can. I appreciate his effort and making sure my car is well kept and i am happy with my service.
Employees worked with

AM
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Alfonso M.
Pomona, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customer Verified Customer
10
Category: Service
General service
George is more than accommodating and shows real care in providing the best service he can. I appreciate his effort and making sure my car is well kept and i am happy with my service.

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/15/2022
Service Type: Repair
8
Category: Service
A wire or cover seems to always be left without being put back
The last 3 visits, a wire or cover has been left without being put back in a place where i would have no idea where to put. This last visit i believe a cover was missing all together. Having to drive back is t a problem but it’s an inconvenience. The service other than that isnt bad. Just pay attention to what could be missing in regards to the car part that was used.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/15/2022

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask George to follow up.  Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

AC
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Angel C.
Chino, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
As usual everything Fine.
Schedule and service very good keep up the good work.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2022

Dear customer,
  Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

DM
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Denice M.
Los Angeles, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
In and out, and I’m not talking about the burger place!
Quality car serviced by a quality team! I was in and out without the added stress of wondering about the integrity of the mechanics working on my car. 10/10
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2022

Dear customer, 
  We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

TY
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Tony Y.
Walnut, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Very Satisfied
My technical advisor George Secoff called me when my part came in and we schedule appointment to get the car fix. Great job and service was fast.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2022

Dear customer, 
  Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

Verified Customer
La Habra, CA
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2021
verified customer Verified Customer
9
Category: Service
Oil change
Have had pretty good experience with P P Hyundai service techs do excellent work and free car wash when done
Dealership is under construction so thing are a little hectic
Under normal conditions I would rate 5 stars
Employees worked with

MC
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Manuel C.
La Habra, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/29/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great service
This place took very good care of me. They even updated my car computer without me asking. Great service
Employees worked with

Verified Customer
La Habra, CA
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2021
verified customer Verified Customer
9
Category: Service
Oil change
Have had pretty good experience with P P Hyundai service techs do excellent work and free car wash when done
Dealership is under construction so thing are a little hectic
Under normal conditions I would rate 5 stars

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/24/2021
Service Type: Repair
5
Category: Service
Simple oil change
Appointment time was overbooked to long of a wait
SEAN K., Service Director from Puente Hills Hyundai responded on 12/27/2021

Dear customer,
  I am sorry that our service did not meet your expectation.  Sometimes we have a lot of walk in oil changes causing the waiting time gets extended.  But after the construction is over, we should be able to serve our customers more comfortably,,,,,  Thank you for taking your own time to fill out the survey. We will do better next time so we can earn 5 stars from you. 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

JD
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John D.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
Good timely service. Very happy with the service.
Employees worked with

CH
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Crystal H.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Nice service techs
I had the nicest service advisor help me out. George Secoff was really friendly and totally helped me get me out on a reasonable time.
Employees worked with
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