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SureCritic / Hyundai Dealer / Puente Hills Hyundai / GEORGE SECOFF
GS

GEORGE SECOFF

Puente Hills Hyundai
Overall Rating
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(39 reviews)
77

Reviews of GEORGE SECOFF

CP
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Cecie P.
West Covina, CA
2021 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/23/2022
verified customerVerified Customer
10
Category: Service
Re- scoring after getting contacted by George Secoff
I am giving George and Hyundai a re-score because I was contacted the day I posted my previous experience with the services on Feb 11, 2022. I appreciate that he took time to contact me and ensured me that this will not happen again. I was honored a detail for this unfortunate chain of events, but over all my main reason for posting my previous comment was to raise awareness and accountability. With that said, I look forward to giving Puente Hills Hyundai another opportunity in the future.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/15/2022
Service Type: Repair
0
Category: Service
Poor service
The advisor I was given, George Secoff, made assumptions as to what I qualified for. First, without looking at intake info( mileage,etc). Secondly, he didn’t even bother looking up my vehicle info regarding my warranty coverage. Returned car incomplete. Basic service of topping fluids, even after I specified I needed windshield fluids topped. I had to go in the next day to get finalized.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/15/2022 02:51 PM

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask George to follow up. Thank you again for taking your own time to fill out the survey

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
JP
JOEY PEARRING
AM
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Alfonso M.
Pomona, CA
2019 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
verified customerVerified Customer
10
Category: Service
General service
George is more than accommodating and shows real care in providing the best service he can. I appreciate his effort and making sure my car is well kept and i am happy with my service.
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/15/2022
Service Type: Repair
8
Category: Service
A wire or cover seems to always be left without being put back
The last 3 visits, a wire or cover has been left without being put back in a place where i would have no idea where to put. This last visit i believe a cover was missing all together. Having to drive back is t a problem but it’s an inconvenience. The service other than that isnt bad. Just pay attention to what could be missing in regards to the car part that was used.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/15/2022 12:25 PM

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask George to follow up.  Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
AC
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Angel C.
Chino, CA
2020 Hyundai Tucson
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
As usual everything Fine.
Schedule and service very good keep up the good work.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2022 10:47 AM

Dear customer,
  Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
DM
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Denice M.
Los Angeles, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
In and out, and I’m not talking about the burger place!
Quality car serviced by a quality team! I was in and out without the added stress of wondering about the integrity of the mechanics working on my car. 10/10
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2022 10:49 AM

Dear customer, 
  We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
TY
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Tony Y.
Walnut, CA
2018 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/31/2022
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Very Satisfied
My technical advisor George Secoff called me when my part came in and we schedule appointment to get the car fix. Great job and service was fast.
SEAN K., Service Director from Puente Hills Hyundai responded on 02/04/2022 10:50 AM

Dear customer, 
  Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
Verified Customer
La Habra, CA
2020 Hyundai Elantra Gt
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2021
verified customerVerified Customer
9
Category: Service
Oil change
Have had pretty good experience with P P Hyundai service techs do excellent work and free car wash when done
Dealership is under construction so thing are a little hectic
Under normal conditions I would rate 5 stars
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/24/2021
Service Type: Repair
5
Category: Service
Simple oil change
Appointment time was overbooked to long of a wait
SEAN K., Service Director from Puente Hills Hyundai responded on 12/27/2021 09:37 AM

Dear customer,
  I am sorry that our service did not meet your expectation.  Sometimes we have a lot of walk in oil changes causing the waiting time gets extended.  But after the construction is over, we should be able to serve our customers more comfortably,,,,,  Thank you for taking your own time to fill out the survey. We will do better next time so we can earn 5 stars from you. 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
SY
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Sonny Y.
Walnut, CA
2015 Hyundai Sonata Hybrid
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
verified customerVerified Customer
10
Category: Service
Service was great ?
Service person name Gorge was a great ? service person.
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
11/19/2021
Service Type: Repair
5
Category: Service
Clean the surface.
Because of not clean surface that same night I have flat front tire. I was so frustrated I have no spare tire on my car.
SEAN K., Service Director from Puente Hills Hyundai responded on 11/19/2021 04:46 PM

Dear customer,
  Your feedback is very valuable to our dealership. Please accept my sincere apology for the inconvenience we caused...We will try harder next time to get 5 stars from you.
  And thank you for agreeing to re score. It means a lot to George.
We will send you the re score requests after this response. Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
Verified Customer
Corona, CA
2017 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/13/2021
Service Type: Repair
verified customerVerified Customer
10
Category: Service
Friendly and professional staff
The staff who worked with me were friendly and courteous. They kept me up to date with the progress of my vehicle service.
SEAN K., Service Director from Puente Hills Hyundai responded on 11/15/2021 09:04 AM

Your feedback is very valuable to our dealership.

We are so glad your experience here was a positive one.

We also appreciate 5 stars.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
AL
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Ana L.
Pico Rivera, CA
2017 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Friendly and courteous service department.
I have always been treated with respect and kindness at Puente Hills Service department. I will continue to take my car to this location for all my cars service needs. Thank you again
SEAN K., Service Director from Puente Hills Hyundai responded on 11/15/2021 09:17 AM

  Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
Verified Customer
La Habra, CA
2017 Hyundai Sonata Hybrid
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/25/2021
Service Type: Maintenance
verified customerVerified Customer
10
Category: Service
Good service
Good service
SEAN K., Service Director from Puente Hills Hyundai responded on 10/28/2021 11:02 AM

   Your feedback is very valuable to our dealership. Please accept my sincere apology for the inconvenience we caused...We will try harder next time to get 5 stars from you.
  And thank you for agreeing to re score. It means a lot to George.
We will send you the re score requests after this response. Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
JK
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Jung K.
Chino, CA
2020 Hyundai Elantra
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/06/2021
Service Type: Repair
verified customerVerified Customer
7
Category: Service
Good service!
The service was perfect!
SEAN K., Service Director from Puente Hills Hyundai responded on 10/14/2021 08:38 AM

  Thank you for filling out the survey.  We will try harder next time to get 5 stars from

you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
Verified Customer
Hacienda Heights, CA
2012 Hyundai Santa Fe
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/04/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Caution service department under construction
Check in was fast but hectic. Apparently dealership under construction be aware loud and noisy. Work performed was a little high in my opinion. But overall experience was good.
SEAN K., Service Director from Puente Hills Hyundai responded on 10/14/2021 08:41 AM

  Thank you for filling out the survey.  We will try harder next time to get 5 stars from

you.  Dusty and noisy part is over now.  I will look into the website appointment process.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
Verified Customer
Fullerton, CA
2021 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/08/2021
Service Type: Repair
verified customerVerified Customer
8
Category: Service
Service Center is Amazing
George at the Service team is amazing. He worked with me on a holiday weekend to address my immediate needs. As a long time Hyundai driver, I do have to say I am disappointed with quality changes in my new car and the challenges I’ve had with it since driving it off the lot. Six months ago I would have told you I’d never buy another car brand - I can’t say that now. And I wish Hyundai would be more responsive to those concerns. Recall issues related to electrical engine with less than 5,000 miles on my car is an unacceptable situation in 2021. Wind noise through windows in a premium model also unacceptable - especially considering it wasn’t an issue in previous models I’ve owned. Hyundai’s response to those concerns is the most unacceptable of all of these points. Again - Service Team and Dealership is amazing. I will think twice about Hyundai in the future as a brand.
SEAN K., Service Director from Puente Hills Hyundai responded on 09/08/2021 03:57 PM

Thank you for filling out the survey.  Your feedback is very valuable to our dealership. We are so glad to hear that your experience here at service department with George was a positive one..... Your valuable input helps us in our pursuit to deliver exceptional customer experience to all Puente Hills Hyundai service customers.  Thanks again for your thoughtful inputs.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
Verified Customer
Lawndale, CA
2019 Hyundai Ioniq Hev
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/17/2021
verified customerVerified Customer
9
Category: Service
I'm glad they take time to actually look at reviews!
While I was overall satisfied with my service, some minor issues made it seem to me like it was worth a 4 out of 5 stars. But they called to discuss these issues with me personally which has never happened when I've filled out surveys in the past so I'm so pleasantly surprised by this that I'm more than happy to revise my review. Thank you!
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/11/2021
Service Type: Repair
7
Category: Service
Good service, but expensive as dealers tend to be
I think they should check everything in the multi-point inspection they claim to (like tire pressure) but otherwise they do a good job.
SEAN K., Service Director from Puente Hills Hyundai responded on 08/11/2021 04:48 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 08/18/2021 04:37 PM

Dear customer,
  Thank you for taking the time to re score our survey.
  Of course. We read every single review. Your feedback is very valuable to our dealership. Listening to customer's voice is a big part of my job.  We always like the 5 stars, too^^  Thanks again and we will see you soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
GS
GEORGE SECOFF
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