Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

3553 Reviews

ReScore Reviews™ (55)

ReScore
Overall Rating 4.818182/5Overall Rating 4.818182/5Overall Rating 4.818182/5Overall Rating 4.818182/5rating 4.818182
Original
Overall Rating 2.25455/5Overall Rating 2.25455/5rating 2.25455rating 2.25455rating 2.25455
93% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


KM
Karen M.
La Puente, CA
2014 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Helpful
The staff was very kind and extremely helpful.

Verified Customer
Ontario, CA
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
Great Service!
Javier the Service Advisor is very attentive to my car needs. I went to get a oil change and afterwards, Javier pointed out to me that I needed at least two front tires. He was very concerned that I didn't do too much driving on them. He also prepared me for what is coming up in the future for service. PH Hyundai always give me great service!

RS
Richard S.
Whittier, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/16/2018 Category: Service
First vehicle checkup
Very professional and personal.

Verified Customer
La Habra Heights, CA
2017 Hyundai Santa Fe
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/15/2018 Category: Service
Not such a tight ship.
When returned to me after basic servicing, my car had a rattle it didn't have before I dropped it off, requiring me to return it to be fixed, and while the rattle did disappear after they worked on it again, no valid explanation was given as to what had been done wrong or left undone.
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/16/2018

    It’s unfortunate the service did not meet your expectations.  Please call me directly if I can help you in the future.
   We also appreciate your feedback and look forward to making your experience with us to be much better, improved one next time.

 

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

DC
Dorene C.
Whittier, CA
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Service
Great service.
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/15/2018

I am glad you are happy with our service.  Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Verified Customer
Covina, CA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2018 Category: Service
Oil change
Over an hr wait for an oil change...REALLY
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/15/2018

Thank you for the generous 5 stars.  We will do our best to cut down the waiting time on your next visit.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Verified Customer
Whittier, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Service
Great service! The young man who helped me was very friendly & helpful.
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/15/2018

Thank you for the great review. His name is Jae.  He will love your comment!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Verified Customer
Corona, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Friendly staff
I always appreciate the courteousness of the staff at Puente Hills Hyundai whenever I take my car to be serviced.
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/14/2018

We always appreciate positive feedback from our customers.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

SK
Sung K.
Los Angeles, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Jae Lee is the Best
Give this man a raise promotion. His aptitude for customer service was beyond my expectations. His willingness to assist in any way made me feel at home. Wish I could give him additional stars.
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/14/2018

You did give him additional stars with your wording!
Thank you for the beautiful review^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

WC
Warren C.
Corona, CA
2018 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Tino was great!
Quick and thorough service. Tino even gave me a ride when the shuttle service was really busy!
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/14/2018

Thank you so much for the great review.
Your kind words are much appreciated.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Verified Customer
Hacienda Heights, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018 Category: Service
Customer
Javer is excellent.
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/14/2018

Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

YK
Yeonhee K.
Phelan, CA
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
service
I like service
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/12/2018

Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/14/2018

We like you too.^^
Thank you for the 5 stars.


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

LT
Leslie T.
Glendora, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
great service
My second car from Hyandai PH
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/12/2018

Thank you for being a loyal customer to Hyundai and at PHH service Dept.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

Verified Customer
Walnut, CA
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Great service
Thank you
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/12/2018

Thank you for the 5 stars.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

NT
Noreen T.
Chino Hills, CA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2018 Category: Service
Excellent service
Sean gave me a professional service.
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/12/2018

Thank you , Noreen. As you know, We always appreciate your business.  Thank you for being a loyal customer.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

DB
David B.
La Habra, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Thanks!
Thanks for getting me in an out Tino!
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/12/2018

We do understand your time is valuable.^^
  Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

JM
Joanne M.
Rowland Heights, CA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
Excellent service!!!
Puente Hills Hyundai rocks! Thanks for the fast and efficient service.

Joanne Manese
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/12/2018

Thank you for the beautiful wording!  We are so glad your experience here was a positive one.  Thank you.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

VM
Victor M.
La Puente, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2018 Category: Service
I love Hyundai
The team is great
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/12/2018

Your kind words are much appreciated.
Thank you for taking the time to fill out our survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

EM
Elizabeth M.
Azusa, CA
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2018 Category: Service
Regular maintenance
They were professional, efficient and kind. I am disabled and that means that I am slow. I never felt rush and my car was ready on time. I am definitely going back there for all my maintenance on my Santafe.
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/12/2018

We always appreciate positive feedback from our customers.
When our customers leave here happy, that makes us happy.
Thank you for taking the time to fill out our survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com

LY
Lysee Y.
Perris, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
34000 Service
Service Agent is very friendly and helpful
SEAN K., Service Manager from Puente Hills Hyundai responded on 11/12/2018

Thank you so much for the great review.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com