Overview

Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

3042 Reviews

ReScore Reviews™ (48)

ReScore
Overall Rating 4.8958358/5Overall Rating 4.8958358/5Overall Rating 4.8958358/5Overall Rating 4.8958358/5rating 4.8958358
Original
Overall Rating 2.22917/5Overall Rating 2.22917/5rating 2.22917rating 2.22917rating 2.22917
94% Would Recommend
100% Business Response
Latest Review about 3 hours ago

Reviews


CM
Cristian M.
La Puente, CA
2013 Hyundai Genesis Co
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Overall Rating 1/5rating 1rating 1rating 1rating 1
05/25/2018 Category: Service
My car is unsafe to drive after the service done to my car.
My car was brought in for an oil change and an alignment. The wait time was longer than promised and my car left in worse condition that when I came in. After the alignment was done, my car veers to right when the steering wheel is straight. To compensate for how much my car veers to the right I must turn the wheel an inch to the left in order to drive straight. This is completely unacceptable and has now made my car unsafe to drive. I will not be using this dealership for any service that my vehicle needs other that the maintenance warranty I regretfully purchased with the car.
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CHAN P., service manager from Puente Hills Hyundai responded on 05/25/2018

Hi Cristian,
Thank you for taking the time to give us your feedback. I am very sorry to hear of your recent experience.
I would like the opportunity to make it right and ask that you please contact me directly. You can reach me by phone or by the email to chanp@phhyundai.com. Thank you once again for taking the time to let me know about your experience


Anonymous avatar
Verified Customer
Gardena, CA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
courtesy
i get eye contact for greeting. staffs make sure you are helped. listen to what you need and explain what you need.
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/25/2018

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.


RG
Roberto G.
La Puente, CA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Very good service department
I like the service here. It is a very nice experience.
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/25/2018

Hi Robert,
Thank you for 5 star survey with nice comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit.


EB
Evelyn B.
La Puente, CA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Multi-task Staff with Positive Attitude
It is impressing to find a female at the repair/mechanic department who knows her business well. Corina was observed to be a team player and not afraid of multi-tasking (registered my car, answered all of my questions, explained reward plan that I was not aware that I even had, middle person between mechanics, took initiative to attempt to repair a bulb on her own, and then cashier). She always had a smile on her face, a positive attitude, and kept me informed at all times of my vehicle needs. She was concerned that people were waiting in line and she did not hesitate to ask her colleagues to assist customers.
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/25/2018

Hi Evelyn,
Thank you for 5 star survey with nice comment to Corina.
We are looking forward to seeing you again for your next scheduled service visit.


JC
James C.
La Puente, CA
2015 Hyundai Genesis Co
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great service and friendly staff
Had a service that would take a few hours. Instead of waiting, Hyundai took me home and picked me when my car was ready. Also, Sean Kim pointed out my window mechanism was getting noisy and replaced it under warranty. He also noticed the plating on my gear shift knob was wearing and replaced it under warranty, as well.
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/24/2018

Hi James,
Thank you for 5 star survey with nice comment to Sean.
We are looking forward to seeing you again for your next scheduled service visit.


AC
Alice C.
Walnut, CA
2016 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Curtis was very patient and helpful
Great job
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/24/2018

Hi Alice,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.


Anonymous avatar
Verified Customer
San Gabriel, CA
2013 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great Service
A little frustrating to have my car towed for the second time on the same day after addressing the battery discharge issue on my Sonata Hybrid. However, Javer took good care of the car on the second day and delivered it to my work.
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/24/2018

Hi,
Thank you for 5 star survey despite of frustrating your vehicle.
We are looking forward to seeing you again for your next scheduled service visit.


RC
Razel C.
Riverside, CA
2016 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Excellent service!
Very accomodating and excellent service!
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/24/2018

Hi Razel,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.


Anonymous avatar
Verified Customer
Altadena, CA
2017 Hyundai Elantra
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great Employees
Keep up the fantastic job! I really appreciate all your hard work and great customer service! I recommend PH Hyundai to friends!
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/24/2018

Hi,
Thank you for taking the time to complete our survey. We appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.


BY
Byong Y.
Arcadia, CA
2010 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Complete perfact.
Check engine. and. complete function.
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2018

Hi Byong,
Thank you for taking the time to complete our survey and shared on Google. I appreciate business and happy to hear that you received exellent service from Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.


SL
Szufu L.
Diamond Bar, CA
2017 Hyundai Sonata Plu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Convenient, close where I live, friendy and fast services.
Alex is Awesome arranging all services for my first visit, excellent job done.
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CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2018

Hi Szufu,
Thank you for 5 star survey with kind words to Alex.
We are looking forward to seeing you again for your next scheduled service visit.


Anonymous avatar
Verified Customer
La Cañada Flintridge, CA
2017 Hyundai Santa Fe S
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Excellent Customer Service
Service department representative was very courteous and very attentive to what was needed for my car and explained very thoroughly.
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2018

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.


HC
Heung C.
Pomona, CA
2017 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Oil change & reset.button
I like it!
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2018

Hi Heung,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit


KY
Ka Y.
Chino, CA
2017 Hyundai Sonata Plu
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Good service
Good service is provided by advisor Javer.
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2018

Hi Ka,
Thank you for 5 star survey with wonderful comment to Javer.
We are looking forward to seeing you again for your next scheduled service visit


Anonymous avatar
Verified Customer
Hacienda Heights, CA
2016 Hyundai Equus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Friendly service
Very friendly and professional
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2018

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.


Anonymous avatar
Verified Customer
Whittier, CA
2013 Hyundai Sonata
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Great Job
Pleased with my service.
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2018

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit


HH
Hsing H.
Hacienda Heights, CA
2011 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Quick and friendly service
Sean was my Service Advisor who help me when I dropped off my vehicle in the morning. He was friendly and checked thoroughly my previous service that I did. When I picked up my car, it was Juan who went extra mile to help me as it was during lunch time, so he was the cashier as well. He was very efficient in providing me with friendly and quick service.
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/23/2018

Hi Hsing,
Thank you for taking the time to complete our survey. I appreciate business and happy to hear that you received exellent service from Sean, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.


CR
Cynthia R.
El Monte, CA
2014 Hyundai Sonata Hyb
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2018 Category: Service
READY TO HELP ALWAYS
READY TO HELP ALWAYS BEFORE YOU EVEN GET OUT OF THE CAR
JAVIE THE BEST
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/22/2018

Hi Cynthia,
Thank you for 5 star survey with wonderful comment to Javer.
We are looking forward to seeing you again for your next scheduled service visit


Anonymous avatar
Verified Customer
La Habra, CA
2015 Hyundai Tucson
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Service Dept
People in the service dept make sure that my car is serviced and washed.
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/21/2018

Hi,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit


CH
Chong H.
Diamond Bar, CA
2015 Hyundai Genesis
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
excellent service
Excellent service. Friendly professional staff.
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager from Puente Hills Hyundai responded on 05/19/2018

Hi Dr.
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit