Puente Hills Hyundai

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626-581-5300
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Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

3716 Reviews

5 star
83%
4 star
8%
3 star
3%
2 star
1%
1 star
2%

ReScore Reviews™ (58)

ReScore
Overall Rating 4.8275826/5Overall Rating 4.8275826/5Overall Rating 4.8275826/5Overall Rating 4.8275826/5rating 4.8275826
Original
Overall Rating 2.25862/5Overall Rating 2.25862/5rating 2.25862rating 2.25862rating 2.25862
94% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews

MC
Manuel C.
Hacienda Heights, CA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Service
Went in for an oil change. Quick , no hassle and free car wash. I only bring my cars here.
Recommended
RW
Rose W.
Hacienda Heights, CA
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
good
thanks
Recommended
VB
Vince B.
West Covina, CA
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Fast, reliable service.
Everytime I have my vehicle serviced here, it is a wonderful experience.
They are friendly, personable and will let you know exactly what your car needs.
They are flexible with pricing and discounts and will have your car ready faster than you might expect.
Recommended
MS
Michael S.
Whittier, CA
2015 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/16/2019 Category: Service
service
Javier
Recommended
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/16/2019

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Verified Customer
El Monte, CA
2012 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Good Service adviser
Service adviser Jay was very helpful and knowledgeable. He helped to make the whole process easy. Thank you Jay.
Recommended
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/16/2019

We appreciate your feedback and look forward to making your experience with us to be even better one next time.  Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
CF
Chip F.
La Habra, CA
2011 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Great service 2011 Hyundai Elantra
Did not believe what great service I received from Puente Hills Hyundai from the service advisor Javier all the way to the technician Javier best service I’ve ever received from any dealer top-notch first-class organization my car is even better than when I first bought it runs great
Recommended
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/16/2019

Thank you so much for the great review.
Your kind words are much appreciated.
Javer will love this too.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
DP
David P.
Diamond Bar, CA
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Fast and friendly
I 'm very satisfy Hyundai's service. They work hard for customer I can tell.
Recommended
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/16/2019

We understand your time is valuable.  We appreciate your feedback.  Thank you very much for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Verified Customer
Colton, CA
2017 Hyundai Ioniq Elec
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
Ionic EV service
Everyone has always treated me quickly and proficiently. Excellent service and my car is well taken care of
Recommended
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/16/2019

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We also appreciate 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
JD
Jamie D.
La Habra, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
One word...AMAZING!!!
Brought my car in for some unexpected issues. Not only was everything thoroughly checked...and rechecked, but the repairs were done in no time. Javer in the service office was exceptional!!! Explained everything clearly so I could understand and did so with a wonderful and welcoming attitude! Thank you for such an easy and delightful experience.
Recommended
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/16/2019

Thank you for the beautiful wording!
Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.


Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
JV
Jamie V.
Rosemead, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Maintenance
Excellent service. Quick in and out.
Recommended
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/16/2019

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
AL
Alexander L.
Fullerton, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great Service
I would Like to thank Jae for his amazing service that he has given me. He made servicing my car with ease.
Recommended
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/15/2019

Thank you for taking your time and fill out the survey.
We also appreciate the 5 stars!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Verified Customer
La Cañada Flintridge, CA
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Service
Excellent service! very attentive and accommodating to customers
Recommended
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/15/2019

Thank you so much for the great review.
Your kind words are much appreciated.
We always like positive feedback from our customers.^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
PD
Pamela D.
Whittier, CA
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great service
Service is the best. And, not necessary to have an appointment.
Recommended
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/15/2019

We are so glad your experience here was a positive one.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
RS
Raquel S.
Hacienda Heights, CA
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Great, friendly and fast service
At my first car service, didn't know what to do or what to expect; once I got there I was guided from the beginning where to go and where to wait and where to pick up. I left very satisfied knowing that they take care your car and the person.
Recommended
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/15/2019

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
JA
June A.
Laguna Hills, CA
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Service department
I had right choice to have Hyundai as my commute car for everyday.
It is very safe and comfort car for me.
And maintenence service are very freindly and prompt.

Thank you so much.
Recommended
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/15/2019

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
MJ
Monti J.
Walnut, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
All the nice people
Every one is helpful and always smiling
Recommended
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/15/2019

Thank you for taking the time to fill out our survey.
Your feedback is very valuable to our dealership.
We like the 5 stars, too^^

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
SK
Seung K.
Brea, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/14/2019 Category: Service
Very professional
Very friendly staff.
Fast service.
Overall very professional.
Recommended
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/15/2019

We always appreciate positive feedback from our customers.
Thank you for the 5 stars.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
KN
Karin N.
Whittier, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Excellent & Timely Service
This was my first time here, since I recently moved to the area. Javer took care of me, fought for me, and dealt with Hyundai to get my engine replaced. He was professional, honest, and I would definitely recommend this dealership.
Recommended
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/14/2019

We are happy to hear you had a great experience.
Our #1 priority is to make each and every customer happy.
Javer will love this review!!
Please come back soon.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
BH
Britney H.
Hacienda Heights, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Great customer service
TINO (I think I spelled that right) lol.. was great! He was very helpful and quick.
Recommended
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/14/2019

Yes.  You spelled it correctly^^
Thank you for the 5 stars!!

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com
Verified Customer
West Covina, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/12/2019 Category: Service
Be aware
Recalls are recalls not excuses for supposed unrelated issues requiring payment.
SEAN K., Service Manager from Puente Hills Hyundai responded on 01/14/2019

It’s unfortunate the service did not meet your expectations.  As for the repair recommendation, I am sorry that you felt that way.   I investigated and found that all he did was identified the necessary repairs and recommended it so you can keep your vehicle in best condition.  That is his job as the service the advisor.
   But regardless, if you felt pressured, or somehow it was unpleasant, it is our fault.
   Please call us back if we can help you in the future. We will do better next time.
Thank you for filling out the survey.

Sean Kim
Service Manager
626-581-5300
seank@phhyundai.com