Puente Hills Hyundai


Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

2655 Reviews

ReScore Reviews™ (41)

ReScore
Overall Rating 4.9268285/5Overall Rating 4.9268285/5Overall Rating 4.9268285/5Overall Rating 4.9268285/5rating 4.9268285
Original
Overall Rating 2.29268/5Overall Rating 2.29268/5rating 2.29268rating 2.29268rating 2.29268
93% Would Recommend
100% Business Response
Latest Review about 2 hours ago
Verified Customer on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good service"
Went above and beyond to make the experience more pleasant. Thanks!
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 02/21/2018
Service Type: Repair
Review Created: 02/23/2018 11:54 AM
Jason R. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Javier"
Great customer service!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 02/21/2018
Service Type: Repair
Review Created: 02/23/2018 09:55 AM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/23/2018

Hi Jason,
Thank you for 5 star survey.
We are happy to hear that Javier provided you great service.
We are looking forward to seeing you again for your next scheduled service visit.

Robert G. on 02/23/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Awesome Customer Service!!"
We purchased our vehicle here about 3 years ago and we've since been bringing our car for any service we need. They are fast, reliable, courteous and have a super friendly staff! Keep up the excellent work guys!! :)
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 02/21/2018
Service Type: Repair
Review Created: 02/23/2018 09:43 AM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/23/2018

Hi Robert,
Thank you for 5 star survey and being loyal customer with us.
We are looking forward to seeing you again for your next scheduled service visit.

Ike J. on 02/22/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good communicatios friendly"
You should consider free oil change for lease cars.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/22/2018 10:41 AM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/22/2018

Hi Ike,
Thank you for 5 star rating.
We are looking forward to seeing you again soon.

Edwin R. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Repair service"
Wait time short
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/09/2018
Service Type: Maintenance
Review Created: 02/21/2018 06:57 PM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/22/2018

Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Sarah P. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service dept."
Javer in the service dept. is very knowledgeable, courteous and friendly. Explains very well and in detail. I give him a 10+ fire customer service!!
Vehicle: 2016 Hyundai Elantra Gt
Category: Service
Service Date: 02/19/2018
Service Type: Maintenance
Review Created: 02/21/2018 01:53 PM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/21/2018

Hi Sarah,
Thank you for taking the time to complete our survey.
We are happy to hear that you received exellent service from Javer, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Honeylyn S. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent Customer Service "
When I dropped off my car for a recall everybody was very friendly and helpful. As soon as they finished they called me and fixed the problem. I even had a free car wash and everything went very smoothly.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/21/2018 08:05 AM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/21/2018

Hi Honeylyn,
Thank you for taking the time to complete our survey and shared on Google.
I appreciate business and happy to hear that you received exellent service from Alex, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Renate H. on 02/21/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly and good service!"
Very satisfied!
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/21/2018 04:37 AM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/21/2018

Hi Renate,
Thank you for taking the time to complete our survey and shared on Google.
I appreciate business and happy to hear that you received good service at Puente Hills Hyundai, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Paula T. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
Javer Esquivel always goes above and beyond when assisting us in keeping our Hyundai Vera Cruz in shape. He has tremendous knowledge of the products he sells and the types of service that our vehicles need at the time we see him. He communicates with us very well and explains clearly our options.
Vehicle: 2012 Hyundai Veracruz
Category: Service
Service Date: 02/17/2018
Service Type: Maintenance
Review Created: 02/20/2018 10:14 PM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/21/2018

Hi Paula,
Thank you for taking the time to complete our survey.
We are happy to hear that you received exellent service from Javer, and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Verified Customer on 02/20/2018
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Great service "
Although it took a while to get my car serviced, the employees Shawn and Corina were very helpful and friendly. My car came out looking brand new.
Vehicle: 2014 Hyundai Veloster
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 06:54 PM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/21/2018

Hi,
Thanks so much for taking the time to share your service department experience.
I sincerely apologize for not being able to earn a five star rating on your last visit.
We appreciate your nice comment to our dealership.
We are looking forward to seeing you soon.

Victor D. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service guys were helpful."
Service guys were helpful.
Vehicle: 2016 Hyundai Equus
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 06:29 PM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/21/2018

Hi Victor,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Christina E. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great People "
I was promptly helped, friendly and resourceful. Thank you!
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 05:46 PM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/21/2018

Hi Christina,
Thank you for taking the time to complete our survey.
We are looking forward to seeing you again for your next scheduled service visit.

Laura G. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"They kept to their word on how long the car would take to service."
Only my first visit but will be coming here for every service.
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 02/16/2018
Service Type: Repair
Review Created: 02/20/2018 05:18 PM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/21/2018

Hi Laura,
Thank you for 5 star survey.
We are looking forward to seeing you again for your next scheduled service visit.

Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Personal service"
Excellent service
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/20/2018 03:15 PM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/21/2018

Hi,
Thank you for taking the time to complete our survey.
I appreciate business and happy to hear that you received exellent service. and the 5 Star score to us and look forward to seeing you again for your next scheduled service visit.

Rudy H. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Quality Customer Service"
Very friendly and helpful staff.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/20/2018 02:43 PM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/21/2018

Hi Rudy,
Thank you for 5 star survey and appreciate business and happy to hear that you received exellent service. and look forward to seeing you again for your next scheduled service visit.

Verified Customer on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service! "
Always great customer service
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 10:39 AM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/20/2018

Hi,
Thank you for 5 star survey.
We are happy to hear that you received great service at Puente Hills Hyundai.
We are looking forward to seeing you again.

Ralph L. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Repairs"
I thought my transmission was going out while I was driving in the freeway and a big semibwas behind me. I was lucky to get off the freeway and I was able to drive stalraightbtonthe dealer. Corina was my service advisor. She understood my situation and even provided me with a loaner vehicle. They fixed my car and I was lucky it wasn't the transmission. Corina keep me up to date with the repair.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 10:38 AM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/20/2018

Hi Ralph,
Thank you for 5 star survey.
We are looking forward to seeing you again soon.

Alyssa H. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
The service provide at Puente Hills Hyundai is outstanding. Curtis made sure I was made aware of everything going on with my vehicle and took the time to update me throughout my visit.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 02/17/2018
Service Type: Repair
Review Created: 02/20/2018 10:33 AM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/20/2018

Hi Alyssa,
Thank you for 5 star survey.
We are looking forward to seeing you again soon.

Roger K. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great, speedy & personal service every time I bring my cars (2) in. Work completed at highest standard"
I always enjoy working with my service manager, Javer Esquivel. He know the service history of my cars, and makes excellent recommendations for work he feels my cars need. I have learned to trust his judgement. He also caught two recalls listed for the car. He always checks for this each time I come in. ****** (6 stars, 5 is not enough!)
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 02/15/2018
Service Type: Repair
Review Created: 02/20/2018 10:30 AM
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CHAN P., service manager at Puente Hills Hyundai responded on 02/20/2018

Hi Roger,
Thank you for 5 star rating.
We are looking forward to seeing you again soon.

Wilma C. on 02/20/2018
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Love going there"
Javier is always very helpful and goes above and beyond! Great service.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 02/15/2018
Service Type: Maintenance
Review Created: 02/20/2018 10:06 AM
862d8cf4f998609ec5ba641bb4a4237c?s=28
CHAN P., service manager at Puente Hills Hyundai responded on 02/20/2018

Hi Wilma,
Thank you for 5 star survey.
We are happy to hear that you received great service from Javer.
We are looking forward to seeing you again.

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