Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

4197 Reviews

ReScore Reviews™ (65)

ReScore
Overall Rating 4.8307672/5Overall Rating 4.8307672/5Overall Rating 4.8307672/5Overall Rating 4.8307672/5rating 4.8307672
Original
Overall Rating 2.26154/5Overall Rating 2.26154/5rating 2.26154rating 2.26154rating 2.26154
94% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


Verified Customer
Rowland Heights, CA
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/05/2019 Category: Service
Friendly and quality service
Came in to get some work done and was given a good deal. Service assistant was friendly and the work was done in the time I was told it would be done in.
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

Verified Customer
La Habra, CA
2016 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/01/2019 Category: Service
Not selling service that you don’t need
life is tough and to haveing a car is like having a kid you have to take care of him/her. so selling services that you don’t need or overcharge will make customers go for another dealer or even another vehicle brand.
SEAN K., Service Director from Puente Hills Hyundai responded on 07/05/2019

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com

CL
Chi Wen L.
Walnut, CA
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/21/2019 Category: Service
Fast service
I went in to do a recall repair and a warranty repair. The time to repair the recall was good and there was a lot of seating space at the waiting area. They did not have the parts for the warranty repair and told me to come in again when the parts arrived.
Overall it was a good experience.

AT
Adrian T.
Claremont, CA
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2019 Category: Service
First service at Puente Hills Hyundai
The service team is courteous and responsive. This is my car’s new service dealer.

Verified Customer
Chino Hills, CA
2019 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/10/2019 Category: Service
Friendly people
So far so good for my service experience.
SEAN K., Service Director from Puente Hills Hyundai responded on 06/11/2019

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

RV
Robert V.
Monterey Park, CA
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2019 Category: Service
Communication
They know what I need and they get it done

BS
Bruce S.
Hacienda Heights, CA
2010 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/29/2019 Category: Service
Service good but missed one item
Most of the service was good and timely; however, they forgot to rotate the tires. The new Kumo tires I had just gotten were on the front, not the back...
SEAN K., Service Director from Puente Hills Hyundai responded on 06/01/2019

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

JR
Jonathan R.
West Covina, CA
2011 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/26/2019 Category: Service
Trouble Shooting - Air Bag Light on/Repair under warranty
Close to my residence

CL
Carmencita L.
Diamond Bar, CA
2016 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2019 Category: Service
What’s this?
You are doing good!

Verified Customer
Diamond Bar, CA
2017 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/24/2019 Category: Service
Overall good service
Very courteous staff, comfortable waiting area, convenient availability, and timely good service

CF
Charlene F.
Walnut, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2019 Category: Service
good customer service
Good customer service, short wait period, friendly staff

Verified Customer
Whittier, CA
2012 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/17/2019 Category: Service
No
No

LM
Lisa M.
Hacienda Heights, CA
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/14/2019 Category: Service
They are organized
They do a good job on customer service

SA
Saleem A.
Fullerton, CA
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/11/2019 Category: Service
Cozy and quiet with hot coffee.
I believe they did good job. Except some one left a black smudge on the inside above the driver side door.

TB
Theresa B.
Fontana, CA
2016 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/06/2019 Category: Service
Theresa Botello
There friendliness is always nice from the beginning to the end.
The always give you their best option.
SEAN K., Service Director from Puente Hills Hyundai responded on 05/07/2019

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

KP
Kwangho P.
Anaheim, CA
2018 Hyundai Ioniq Plug
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2019 Category: Service
Fine Service
Fine service but need to more improvement like customer lounge and timely manner

BS
Barbara S.
Pico Rivera, CA
2016 Hyundai Sonata Plu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2019 Category: Service
Quick service & considerate handling of problem
Service rep was considerate & worked hard to resolve my vehicle issue.
SEAN K., Service Director from Puente Hills Hyundai responded on 04/17/2019

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

DS
Dennis S.
Pasadena, CA
2015 Hyundai Sonata Hyb
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2019 Category: Service
Puente Hills
Good. Better than other service areas.
SEAN K., Service Director from Puente Hills Hyundai responded on 04/09/2019

Thank you for feeling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

AH
Angela H.
Los Angeles, CA
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/09/2019 Category: Service
Great Experience
Staff was friendly my vehicle was ready quickly received a nice text when it was done. It was washed which was a pleasant surprise. Only thing I would recommend is to have service member greet u as you walk in the atmosphere can be a bit intimidating if you don’t know who you should be speaking with or if u should just sit n wait. Other than that they were great!!!
SEAN K., Service Director from Puente Hills Hyundai responded on 04/09/2019

Thank you for feeling out the survey. We appreciate your input.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Manager
626-581-5353
seank@phhyundai.com

SH
Shu H.
Walnut, CA
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/05/2019 Category: Service
Get worse after recall
After doing recall, my car can’t start on road for twice so far