JQ

James Quitugua

Overall Rating
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(5 reviews)
20

GS
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GREGORY S.
Amboy, WA
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
10/02/2024
verified customerVerified Customer
8
Very, Very, Busy Place...Lots of Toyota's being sold (and bought)
Cars were "flying off the shelves" as we purchased on that came in off the 18-wheeler just hours before we bought it. Sage Advice: If you want a Toyota today, you better grab it while it's on their parking lot otherwise it'll be gone. Sure, they can try to find a model you like with accessories, etc. but the plain truth is there are several very HOT vehicles including Siennas and RAV 4s that are sold almost as soon as they reach the dealership. BE FLEXIBLE, otherwise you'll have to go to the back of the line, especially for Siennas in particular.
Lori B. from Vancouver Toyota responded on 10/02/2024 06:14 PM

We appreciate your insight regarding the current inventory situation at our dealership. It's true that demand for certain models, particularly the Sienna and RAV4, has been quite high lately. Your advice about flexibility is invaluable for our customers navigating the buying process. We're glad to know that you had a positive experience and were able to secure the vehicle you wanted. Thank you for sharing your experience with others.
Thank you, 
Lori Bonner
Customer Relations Manager 
360-360-4758

Employees worked with

AR
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ARTEMIO R.
Vancouver, WA
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/18/2024
verified customerVerified Customer
2
Average
We came in with an approval letter for 80 grand, and we were given the runaround and we had our credit ran multiple times. In the end, we would up financing through the bank I already had an approval from. The salespeople don't sit with you on the test drive, which was also unusual but made us feel unimportant, and we weren't kidding around or anything, the only reason why we even bothered purchasing the car with them was because my wife wanted the specific 89,000$ Toyota Sequoia.
Lori B. from Vancouver Toyota responded on 08/19/2024 09:22 AM

We appreciate you sharing your experience with us, Artemio. It's disappointing to hear that your visit did not meet your expectations. We apologize for any inconvenience caused during the financing process and the test drive experience. Your feedback is valuable to us, and we will use it to improve our services to ensure that all our customers feel valued and well-supported throughout their car-buying journey. If there is anything else you would like to discuss further, please feel free to reach out to us. Thank you for bringing this to our attention.

Thank you, 
Lori Bonner 
Customr Relations Manager 
Vancouver Toyota 

Employees worked with

YM
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YVETTE M.
Vancouver, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/01/2023
verified customerVerified Customer
8
Took care of us
James really tried to fit our needs and was understanding when we had to reschedule due to covid. He gave us an estimate of 2-3 days work and ended up completing it in one day. We appreciate the transparency and the communication.
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 01/01/2023 04:35 PM

Hi Yvette,
Thank you for your review of James in our Call Center . We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

EF
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ERIC F.
Brush Prairie, WA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2022
verified customerVerified Customer
10
Wifes car died. back on the road the next day.
James was incredible! Everything was quick and painless. Diamond!!
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 09/13/2022 05:36 PM

Hi Eric, 
Thank you for your review of our Dealership. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely,

Lynn Quiding
Customer Service Representative
3602535403
Employees worked with

NM
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NATALIE M.
Portland, OR
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/12/2022
verified customerVerified Customer
10
Fantastic first time buying experience!
I was very nervous about buying a car for the first time. Cory (plus every staff member I encountered) made it so easy. I never felt pressured, and all of my questions were answered and then some. I left that day with exactly the car I wanted!
Lynn Q., Customer Service Rep from Vancouver Toyota responded on 09/13/2022 10:43 AM

Hi Natalie, 
Thank you for sharing your experience while purchasing your car with us. We appreciate our customers here at McCord's Vancouver Toyota.
Sincerely, 

Lynn Quiding
Customer Service Representative
3602535403
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