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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JHORDAN B BORLA
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JHORDAN B BORLA

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(60 reviews)
85

Reviews of JHORDAN B BORLA

GG
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Gregory G.
Rancho Cucamonga, CA
2018 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customerVerified Customer
10
Category: Service
A little late, But Worth the Wait! Jhordan B. provided Great Customer Service!
I waited longer than my anticipated appointment, But Jhordan B. made up for my wait by providing Awesome Customer Service, this being my first time at Puente Hills Hyundai!
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/22/2021
Service Type: Repair
7
Category: Service
Great Service, just very long wait
Waited almost an hour after my appointment to be checked-in, yet Service was great, even though it took longer (for Service) than expected (almost two hours for an oil change).
SEAN K., Service Director from Puente Hills Hyundai responded on 12/22/2021 01:09 PM

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask Jhordan to follow up.
  Because of the nature of the business, when we have lots of walk ins, sometimes there are innocent victims like you.....Jhordan was probably overwhelmingly busy failed to notifying you in time that the service is getting delayed..
 Thank you again for taking your own time to fill out the survey and agreeing to re score.  Th re score request will be sent right after this e mail.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Baldwin Park, CA
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/29/2021
Service Type: Repair
verified customerVerified Customer
5
Category: Service
Air conditioning
The service dept needs to straightforward with what is wrong with any car issue
SEAN K., Service Director from Puente Hills Hyundai responded on 09/30/2021 10:05 AM

Dear customer,
  Thank you for your input.  Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful.  Please accept my sincere apology for the inconvenience we caused...I will ask Jhordan to follow up.  Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
ES
gravatar
Elizabeth S.
Covina, CA
2020 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customerVerified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/15/2021
Service Type: Maintenance
10
Category: Service
Excellent
I’m satisfied with the service.
SEAN K., Service Director from Puente Hills Hyundai responded on 10/18/2021 08:18 AM

Thank you for agreeing to re score. It means a lot to Jhordan.
We will send you the re score requests after this response. Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
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