Business Solutions

JB
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JHORDAN B BORLA

Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(60 reviews)
85
Send a Message to JHORDAN B

KE
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Kristine E.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/16/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Good
I have always been taken care of at this dealership. They alway inform me of what my car needs, to keep my car in the best condition.
Employees worked with

JC
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Javier C.
Diamond Bar, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/04/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
HAPPY customer definitely will be back at the Puente Hills Hyundai dealer
Jhordan Borla the service consultant, guide me through an excellent deal repair to my car service. He was honest and polite. I'll be back whenever my car, need an oil change, etc.
Employees worked with

DR
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Deanna R.
Hacienda Heights, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Oil change
My car rides smoothly after the work is done
Employees worked with

BL
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Benjamin L.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/15/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great customer service
Great customer service
Employees worked with

NV
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Nora V.
Pico Rivera, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
7
Category: Service
Thank you, Jhordan!
Jhordan was very personable, friendly, knowledgeable and helped to make us feel at ease. He did not pressure us into getting more services than we needed.
Employees worked with

GG
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Gregory G.
Rancho Cucamonga, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Professional & Great Prices!
The service performed on my vehicle was at a great price, since they only recommended services needed at the time and my vehicle was done ahead of schedule. Thank you Jhordan Borla!
SEAN K., Service Director from Puente Hills Hyundai responded on 01/14/2022

Thank you so much for the great review.
We also appreciate the 5 stars!
Your kind words are much appreciated. We all enjoyed (especially, Jhordan) reading your comments.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

Verified Customer
La Mirada, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/07/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Very satisfied
Service department is always courteous and always explain what is being done,
Employees worked with

GG
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Gregory G.
Rancho Cucamonga, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customer Verified Customer
10
Category: Service
A little late, But Worth the Wait! Jhordan B. provided Great Customer Service!
I waited longer than my anticipated appointment, But Jhordan B. made up for my wait by providing Awesome Customer Service, this being my first time at Puente Hills Hyundai!
Employees worked with

GG
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Gregory G.
Rancho Cucamonga, CA
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customer Verified Customer
10
Category: Service
A little late, But Worth the Wait! Jhordan B. provided Great Customer Service!
I waited longer than my anticipated appointment, But Jhordan B. made up for my wait by providing Awesome Customer Service, this being my first time at Puente Hills Hyundai!

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
12/22/2021
Service Type: Repair
7
Category: Service
Great Service, just very long wait
Waited almost an hour after my appointment to be checked-in, yet Service was great, even though it took longer (for Service) than expected (almost two hours for an oil change).
SEAN K., Service Director from Puente Hills Hyundai responded on 12/22/2021

Dear customer,
  Thank you for your input. Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful. Please accept my sincere apology for the inconvenience we caused...I will ask Jhordan to follow up.
  Because of the nature of the business, when we have lots of walk ins, sometimes there are innocent victims like you.....Jhordan was probably overwhelmingly busy failed to notifying you in time that the service is getting delayed..
 Thank you again for taking your own time to fill out the survey and agreeing to re score.  Th re score request will be sent right after this e mail.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with

CS
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Cristian S.
Santa Ana, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/11/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly personnel. Fast service
The personnel was very friendly and helpful. Recommending the services I needed for my car. Fast service
Employees worked with

Verified Customer
Walnut, CA
2022 Hyundai Elantra Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Nice
People were nice and the service was done very well.
Employees worked with

Verified Customer
Pomona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Staff is friendly
Went to Hyundai because I my steering wheel had like a clicking noise. Went in and told me exactly what I needed. Staff was so friendly. Definitely would go again.
Employees worked with

MC
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Manuel C.
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
very good, we spoke with Jordan
no comment I wrote in the other columns
Employees worked with

Verified Customer
Whittier, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional Service
The customer service at Puente Hills is awesome from start to end. The Santa Fe by far has been the best vehicle for me and my family.
Employees worked with

Verified Customer
Irvine, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional services
I fully satisfied their service.
Employees worked with

LG
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Leticia G.
Walnut, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Friendly Staff
Friendly person that helped me as I had this visit. Checked on me while I was waiting which was the first. Pleasant and courteous service rep. (Jordan), that’s not how you spell it, but it’s Jordan.
Employees worked with

TC
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Taeho C.
Brea, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/10/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service was really nice
The workers were nice, gave my vehicle back to me within the promised time.
Employees worked with

Verified Customer
Corona, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/09/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service team
Jordan is very helpful and polite thanks
Employees worked with

MW
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Michael W.
West Covina, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/06/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
As usually my visit was great
Employees worked with

HC
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Hye-Yong C.
Cerritos, CA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Exceptional service and great people
Thank younfor wonderful service and sales experience!!
SEAN K., Service Director from Puente Hills Hyundai responded on 11/15/2021

Dear customer,
  Your feedback is very valuable to our dealership.
We are so glad your experience here was a positive one.
We also appreciate 5 stars. 감사 합니다.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
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