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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JHORDAN B BORLA
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JHORDAN B BORLA

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(60 reviews)
85

Reviews of JHORDAN B BORLA

DT
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Diana T.
Walnut, CA
2017 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/19/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service
Friendly & quick service from all parties involved for a recall.
Employees worked with
JB
JHORDAN B BORLA
ES
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Elizabeth S.
Covina, CA
2020 Hyundai Venue
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/18/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Recommended
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
10/15/2021
Service Type: Maintenance
10
Category: Service
Excellent
I’m satisfied with the service.
SEAN K., Service Director from Puente Hills Hyundai responded on 10/18/2021 08:18 AM

Thank you for agreeing to re score. It means a lot to Jhordan.
We will send you the re score requests after this response. Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
CA
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Cruz A.
Bell Gardens, CA
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Best Service
Jhordan was the best service he told me my car would take 2hrs 30m due to a recall definitely got out less than 1hr impressive
SEAN K., Service Director from Puente Hills Hyundai responded on 10/14/2021 08:37 AM

Thank you for the 5 stars.
Your kind words are much appreciated.
We love positive feedback from our customers.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Covina, CA
2020 Hyundai Sonata Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/13/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great
My rep was very polite and explained the process greatly. Received vehicle back same day and quick.
SEAN K., Service Director from Puente Hills Hyundai responded on 10/14/2021 08:37 AM

When our customers leave here happy, that makes us happy.
Thanks again for taking your time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
IS
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Imelda S.
Rowland Heights, CA
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Great Service!
Great service from Jhordan. He provided excellent service for my car diagnose.
I've appreciated your good work!
Employees worked with
JB
JHORDAN B BORLA
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ROBERT BINKLEY
Verified Customer
San Dimas, CA
2010 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service, very professional
Very accommodating, great personal talking one on one. Quick to return calls.
Employees worked with
JB
JHORDAN B BORLA
MW
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Mila W.
Brea, CA
2011 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/04/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Excellent service
Highly recommnended
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Baldwin Park, CA
2019 Hyundai Tucson
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/29/2021
Service Type: Repair
verified customer Verified Customer
5
Category: Service
Air conditioning
The service dept needs to straightforward with what is wrong with any car issue
SEAN K., Service Director from Puente Hills Hyundai responded on 09/30/2021 10:05 AM

Dear customer,
  Thank you for your input.  Your feedback is very valuable to our dealership. Customer satisfaction is our #1 priority but as you experienced, it is not always successful.  Please accept my sincere apology for the inconvenience we caused...I will ask Jhordan to follow up.  Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
AM
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Alexander M.
West Covina, CA
2012 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Welcome
Jordan in the Service Department was very friendly, knowledgeable, and amazing listener. He had excellent customer service.
Employees worked with
JB
JHORDAN B BORLA
AS
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Ashley S.
Whittier, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/29/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always a wonderful experience
I wouldn’t take my vehicle anywhere else. Thank you Puente Hills Hyundai!
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Whittier, CA
2019 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/24/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Quick and Reliable
I took my car in on a Saturday morning and it was incredibly busy. I left my car there and it was ready within 2 hours. They are fast and have great customer service!
SEAN K., Service Director from Puente Hills Hyundai responded on 09/28/2021 12:35 PM

Dear customer,

  Thank you for filling out the survey. Your feedback is very valuable to our dealership.
We are so glad to hear that your experience here was a positive one.
We also appreciate 5 stars. We are looking forward to seeing you again soon.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Covina, CA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
verified customer Verified Customer
9
Category: Service
Cust Service A+
The response to correct the error when my check engine light came on was very responsive
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Covina, CA
2020 Hyundai Elantra
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/23/2021
verified customer Verified Customer
9
Category: Service
Cust Service A+
The response to correct the error when my check engine light came on was very responsive
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/22/2021
Service Type: Repair
9
Category: Service
Recall Fix
Took vehicle in for recall repair, the next day the engine light came on, the fix was expedited and my car was ready within 2 hrs
SEAN K., Service Director from Puente Hills Hyundai responded on 09/23/2021 08:20 AM

  Your feedback is very valuable to our dealership. Please accept my sincere apology for the inconvenience we caused...We will try harder next time to get 5 stars from you.
  And thank you for agreeing to re score. It means a lot to Jhordan.
We will send you the re score requests after this response. Thank you again for taking your own time and fill out the survey.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
JR
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Jesus R.
Pasadena, CA
2013 Hyundai Equus
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
I was in and out within 90 min.
I needed a quick oil change and a quick inspection before a long weekend drive. I was able to drive in, get needed services and be on my way without any surprises. Thank you!
SEAN K., Service Director from Puente Hills Hyundai responded on 09/23/2021 08:23 AM

Thank you for the 5 stars.
Your kind words are much appreciated.
We love positive feedback from our customers.^^

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 09/28/2021 12:35 PM

We are so glad to hear that your experience here was a positive one.
Thank you for taking your time to write this great review and also appreciate the 5 stars!

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
DB
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Daniel B.
Pico Rivera, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Waiting time
Although there was less people working and many customers, the wait time to receive cars wasn’t long at all
SEAN K., Service Director from Puente Hills Hyundai responded on 09/23/2021 08:23 AM

We are so glad your experience here turned out to be a positive one. We will do our best to get you going quicker next time. 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
JS
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Janet S.
Montclair, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/20/2021
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Service fine; mpg not
The service at Puente Hills Hyundai was fine. Service advisor Jhordan was pleasant and efficient.

However, I don’t know if my car is a “fluke,” or if all 2020 Elantra’s are like mine, but my 2020 Elantra is getting nowhere near the mpg that was advertised—even though I’m driving a mix of city and highway driving—and that has been a huge disappointment (that was one of the main reasons I purchased this particular car).
Employees worked with
JB
JHORDAN B BORLA
DD
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David D.
La Puente, CA
2021 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Awesome service
:)
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Hacienda Heights, CA
2018 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Maintenance
verified customer Verified Customer
8
Category: Service
Great Customer Service
Brought my car in for a quick oil change and was helped by Jordan in the service department. He made everything quick and easy for me and went above and beyond to help with some of our service requests. Check in was easy and maintenance was done in a timely manner. Can’t recommend Jordan enough.
Employees worked with
JB
JHORDAN B BORLA
LV
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Luis V.
Pomona, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/16/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Everything was good
Everything was good jordan helped me was awsome
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Whittier, CA
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Always friendly
Always great service!
Employees worked with
JB
JHORDAN B BORLA
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ROBERT BINKLEY
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