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SureCritic / Hyundai Dealer / Puente Hills Hyundai / JHORDAN B BORLA
JB

JHORDAN B BORLA

Puente Hills Hyundai
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(60 reviews)
85

Reviews of JHORDAN B BORLA

Verified Customer
Walnut, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/13/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Very friendly and honest
Jordan the service advisor was very friendly and helpful explained everything to me I didn’t even know I had recall and he took care of that for me definitely will be back
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
California City, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Service
Fast service. Could be better when trying to reach by phone.
SEAN K., Service Director from Puente Hills Hyundai responded on 09/13/2021 10:31 AM

Thank you for your input.  Customer satisfaction is our #1 priority but as you experienced, it is not always 100% successful. Please accept my sincere apology for the inconvenience we caused...  We will do our best to answer the call and to give return calls if requested.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Pomona, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2021
Service Type: Maintenance
verified customer Verified Customer
0
Category: Service
Horrible
The wait is just too long to get the car service .
SEAN K., Service Director from Puente Hills Hyundai responded on 09/13/2021 10:36 AM

I am sorry that our service did not meet your expectation.  Please accept my sincere apology for the long wait.  We will do our best to cut down the waiting time on your next visit.  That is of course if you come back to us.....Thank you for the generous 5 stars.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Walnut, CA
2019 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Puente Hill Hyundai
Excellent!
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Walnut, CA
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2021
Service Type: Repair
verified customer Verified Customer
9
Category: Service
Great service from the representative
I had a great service representative when I brought my vehicle in and it made everything very smooth and efficient. Look for Jhordan Borla the next time you go for service at Puente Hills. I like that he was efficient and honest in carrying out his job. Thank you.
Employees worked with
JB
JHORDAN B BORLA
DV
DONNIE VO
BB
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Brandy B.
La Habra, CA
2013 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/03/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Super
Everything was awesome. Thanks
Employees worked with
JB
JHORDAN B BORLA
GC
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Gustavo C.
Los Angeles, CA
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Mis-fire service
I got my service done for misfiring. my car performing very well and the problem was resolved. I live in Los Angeles and drive to Puente Hills because the service is exceptional. Thank you everybody in the service department. Gustavo
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Whittier, CA
2016 Hyundai Veloster
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Na
Na
Employees worked with
JB
JHORDAN B BORLA
NC
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Nelson C.
West Covina, CA
2021 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
great job
came in for a oil change and car wash, Jhordan got the job done for me, in and out in 45 minutes, Thanks Jhordan.
Employees worked with
JB
JHORDAN B BORLA
TH
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Thomas H.
Menifee, CA
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great Service Rep
Our service Jason was courteous and took time to explain what was covered under our warranty. The time to do the service was just under two hours. Although we live in Menifee, it is worth our time to come to Puente Hills Hyundai.
Employees worked with
JB
JHORDAN B BORLA
BL
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Bun L.
Riverside, CA
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Super service!
.
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
Verified Customer
Los Angeles, CA
2020 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/26/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Service Dept at Puente Hills Hyundai rocks!
Easy check in and great service! Jhordan was very professional and personable. And Sergio went out of his way with the shuttle service- very appreciative. Always am pleased with the service experience here. Thank you!
Employees worked with
JB
JHORDAN B BORLA
YK
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Young K.
Norwalk, CA
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service
# 1
Best service
Employees worked with
JB
JHORDAN B BORLA
JM
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James M.
Alta Loma, CA
2014 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great to do business with.
Service Dept. is great. My car was towed to the dealership and Jordan took good care of me.
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
Verified Customer
Glendale, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/18/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
Good
Friendly and Good service
Employees worked with
JB
JHORDAN B BORLA
Verified Customer
Anaheim, CA
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Maintenancce Visit
Friendly & Good Service!
Employees worked with
JB
JHORDAN B BORLA
IA
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Ivan A.
Whittier, CA
2021 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/12/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Good
Nice
Employees worked with
JB
JHORDAN B BORLA
CA
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Corazon A.
Moreno Valley, CA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customer Verified Customer
Category: Service
Service
Fast and efficient
Recommended
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
CA
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Corazon A.
Moreno Valley, CA
2020 Hyundai Palisade
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/09/2021
verified customer Verified Customer
Category: Service
Service
Fast and efficient
Recommended
Original Review
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/06/2021
Service Type: Maintenance
Category: Service
Service
Excellent
Recommended
SEAN K., Service Director from Puente Hills Hyundai responded on 08/07/2021 11:55 AM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

 

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
SEAN K., Service Director from Puente Hills Hyundai responded on 08/09/2021 04:38 PM

Thank you for filling out the survey.  We will try harder next time to get 5 stars from you.

Sean Kim
Service Director
626-581-5353
seank@phhyundai.com
Employees worked with
JB
JHORDAN B BORLA
JP
JOEY PEARRING
JR
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Jesus R.
Rosemead, CA
2020 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/04/2021
Service Type: Maintenance
verified customer Verified Customer
Category: Service
Quality service
I went in without a reservation which looking was a shot in the dark on a Saturday. Jordan was quick to get me situated and I got the service I needed. Great visit
Recommended
Employees worked with
JB
JHORDAN B BORLA
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