Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.
Verified Customer
As far as I know, all the services provided were done according to book. However, the "book" provided by Hyundai didn't recommend many of the serivices at only 18K miles.
I was somewhat unhappy that they wanted to do lots of expensive service that the owner's manual doesn't suggest at 15K miles. So, I'm more than a little skeptical and am apt to believe that they just look for ways to increase their business bottom line, whether some of the maintenance provided was needed or not. I have to question why Hyundai doesn't specifically recommend all of these services at 15K miles "if" they are really needed.
You can't blame me for being skeptical and dealership repair shops have a bad reputation in this regard. I have not had a similar experience (for the most part) with our Toyota. They follow the maintenance protocol outlined in the owner's books and I've not regretted it in the 10 year's we've owned that vehicle.
Lastly, I wAS offered 10% off of a minimum $100 service if it's completed within a month of this most recent service. Really, how likely is it that I will need that service and be able to make use of the discount so soon after this visit? If I do, it REALLY doesn't speak well for the quality of Hyundai products or the work of this shop.
Sorry if this review seems overly negative but I think people should know. Everyone at the shop treated me nice but I'm not so sure about fair or honestly.