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SureCritic / Hyundai Dealer / Zimbrick Hyundai West / JEFFREY WINCHEL
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JEFFREY WINCHEL

Zimbrick Hyundai West
Jeff has started with Zimbrick in 2001 at Saturn of Madison. When not at work Jeff enjoys spending time with his wife, kids, and grandkids. He also has a small hobby farm with cows, chickens, dogs, and cats. Jeff also enjoys watching the Packers games.
Overall Rating
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7
(714 reviews)
72

Reviews of JEFFREY WINCHEL

BS
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Barry S.
Madison, WI
2006 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/02/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
16
For 16 years and 180,000 miles, all service has been provided by Zimbrick Hyundai in Madison. I know I’ll get the car back on time and the service done right.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 04/05/2022 06:10 AM

Hi Barry,


Thank you for taking the time to complete the review, we appreciate the 5 stars and will do our best on your next visit. Thanks for you loyalty.

 

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Rock Springs, WI
2022 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/26/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Great service
Outstanding service department!
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/28/2022 04:56 AM

Hi Daniel,

Thank you for sending in a review for Jeff, it is greatly appreciated.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/28/2022 04:56 AM



Thank you for sending in a review for Jeff, it is greatly appreciated.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
VV
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Van V.
Cross Plains, WI
2016 Hyundai Sonata Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/06/2022
Service Type: Repair
verified customer Verified Customer
8
Category: Service
Surprise
I took the car in without an appointment and left it. A few days later it was repaired. I was expecting my catalytic converter replacement to be very expensive. Then I got a call from the service rep that my car was done and there were no cost to me because it was all covered under warranty. My 5 year warranty had expired so this was a pleasant surprise. Thanks to our federal government extending warranties on emissions for up to 8 years to cut down on those people that would drive around with a check engine light on while polluting our environment to avoid replacing faulty emission parts.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 03/07/2022 02:46 PM

Hi Van,

Thank you so much for you 5 star service. I am glad to hear the positive feedback.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Oregon, WI
2015 Hyundai Sonata Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/21/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Friendly and knowledgeable
Friendly and knowledgeable
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 02/21/2022 02:16 PM


Thanks for the excellent review for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Verona, WI
2016 Hyundai Santa Fe
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2022
verified customer Verified Customer
0
Category: Service
Defective oil pressure switch
I did not receive any communication from Hyundai regarding this issue which was clearly their fault. Zimbrick did not address any of their customer service issues I outlined.
Employees worked with
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JEFFREY WINCHEL
TB
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Timothy B.
Madison, WI
2018 Hyundai Ioniq Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/18/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Door Handle Replacement
Part, color and installation all went well!
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 02/18/2022 11:21 AM

Hi Tim,

Thank you for taking the time to complete the survey for Jeff, we greatly appreciate the 5 star review.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
RS
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Roger S.
Horicon, WI
2022 Hyundai Santa Cruz
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/17/2022
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Oil change and rotation
Everything went well
Extremely pleased
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/20/2022 05:18 AM

Hi Roger,

Thanks for taking the time to complete the review for Jeff, we appreciate it.

 

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
VV
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Van V.
Cross Plains, WI
2016 Hyundai Sonata Plugin Hybrid
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
Service Type: Repair
verified customer Verified Customer
7
Category: Service
Exceptional Service
I like knowing that my 2016 Hyundai Sonata Hybrid is receiving great service which Zimbrick provides. My service experience so far has always been positive.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/12/2022 09:59 AM

Hi Van,

Thanks for reaching out, I have also sent your response up the chain for review and improvement. At this time it looks like all the recalls are completed. If one should pop up, we will look forward to asisting how we can.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
SY
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Steven Y.
Janesville, WI
2022 Hyundai Tucson Hev
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Service and personal are great
My experience with zimbrick has been great every time. They got me in and out relatively quick fir my scheduled maintenance. Still waiting on the part for the warranty claim I made but I was informed that the part was on back order as soon as they new. Hopefully it arrives soon. Been over two months.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/04/2022 05:50 AM

Hi Steve,

Thank you for taking the time to complete the review for Jeff, I will pass it on. We will be reaching out via phone when the part arrives.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2016 Hyundai Santa Fe Sport
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2022
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Top notch.
Very professional.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/04/2022 06:08 AM

Hello,

Thank you for taking the time to complete the review for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
JF
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John F.
Madison, WI
2020 Hyundai Sonata
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/31/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Excellent service
The service was thorough and done in a timely fashion. Friendly and concerned staff.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 01/03/2022 11:05 AM

Hi John,

Thanks for taking the time to compete the review for Jeff, I will pass on the good news.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Verona, WI
2016 Hyundai Santa Fe
ReScore Review™
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/19/2022
verified customer Verified Customer
0
Category: Service
Defective oil pressure switch
I did not receive any communication from Hyundai regarding this issue which was clearly their fault. Zimbrick did not address any of their customer service issues I outlined.
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/30/2021
Service Type: Maintenance
0
Category: Service
poor customer service via Zimbrick not scheduling the appoint made in person, incomplete estimate of cost and 4 days of in shop time to complete a 3.5 hour job.
This Hyundai Santa Fe has only 33,350 miles on it and the oil pressure switch was leaking oil at the threads. The part cost $35.00, the repair required 3.5 hours of labor and $840.61 in additional parts for a total cost of $1354.91! In-spite of the warranty, I was told that this vital engine part is not covered. Given all of the issues Hyundai is having with engines, I believe that they need to stand behind their product and warranty,
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 12/30/2021 03:22 PM

I am sorry that you still feel this way. I am disappointed that on one hand you can praise the service on the Tucson and then when it doesn't go the way you are hoping, you bash the product and our staff by giving us the 1 star review. Even before this review, I had consulted up the chain of Hyundai and Zimbick. In both cases, I ran into a dead end on your behalf. Like I said, sorry you still feel this way.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 02/20/2022 02:22 PM

Hi David,

I am sorry that you did not receive my emails in regards to your concern. I will reach out to you on Monday and we can review what I sent you on the phone. What would be the best time to call?

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2019 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/20/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Exceptional
Great, friendly service
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 12/21/2021 04:52 AM


Thank you for taking the time to complete the review for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Brookfield, WI
2021 Hyundai Palisade
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
My first service experience was a pleasure with Jeff W. and Zimbrick. Service work performed promptly and with full explanation. Completely Satisfied!
Jeff W. the service adviser was welcoming, explained everything thoroughly, and the work was performed in a very timely manner. I felt Jeff, and Zimbrick, valued my business and were interested in making me completely satisfied!
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 12/17/2021 03:44 PM

Thank you for taking the time to complete the review for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
RM
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Robert M.
Madison, WI
2013 Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/23/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Dropped car off for scheduled service
Everyone was helpful and courteous. The work was done ahead of schedule.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 11/24/2021 03:29 PM

Hi Robert,

Thank you for the 5 star review for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Monona, WI
2018 Hyundai Kona
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/17/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Zimbrick Hyundai West
My experiences at this dealership have been exceptional. Sales staff was friendly and knowledgeable. Service department was easy to work with and performed solidly. Lease and purchase at end of lease all went well.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 11/17/2021 04:03 PM

Thank you for taking the time to complete the survey for Jeff, we appreciate it greatly.

 

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
TE
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Tamara E.
Madison, WI
2013 Hyundai Elantra Gt
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Maintenance
verified customer Verified Customer
9
Category: Service
don't post this
I do not want my remarks posted.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 11/02/2021 06:26 AM

Hi Tamara,

Thanks for taking the time to do the survey. We don't post comments unless we have permission. Let me know if you have any concerns.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
LH
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Linda H.
Madison, WI
2020 Hyundai Santa Fe
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/01/2021
Service Type: Repair
verified customer Verified Customer
10
Category: Service
Great Service
Took my Santa Fe in for routine service last week. Everyone was friendly and professional.
Jeff Winchel always provides great customer service every time!
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 11/01/2021 11:14 AM

Hi Linda,

Thanks for completing the survey for Jeff, I will pass it on.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
avatar
JEFFREY WINCHEL
Verified Customer
Madison, WI
2012 Hyundai Sonata
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
10/29/2021
Service Type: Repair
verified customer Verified Customer
2
Category: Service
Will take advantage of you if they know you don’t know much about cars.
If the salesman can tell that you don’t know much about cars, they will fully take advantage of you and try to guilt you into paying for as much as possible. Probably a great place to go if you know a lot about cars and prices, but if you’re not an expertise on that I would definitely take your business elsewhere.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 10/29/2021 02:24 PM

Hello,

Thanks for providing some feedback on your service experience. Looking over the paperwork, I see you came in for a check engine light, air bag light and 4 recalls.  Upon arrival the car came in with some maintenance recommendations from Jeff. One concern that we round was the oil filter that has been used was physically too small. We have seen something like this cause problems for the customer down the road. Zimbrick and Jeff have a responsibility to keep your car in a safe and a reliable condition. Was there anything imparticular that you felt was too much? Please reach out to me.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 11/02/2021 01:29 PM

Hi Deanna,

Please call me so we can review your experience.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
Verified Customer
Madison, WI
2011 Hyundai Elantra Touring
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/26/2021
Service Type: Maintenance
verified customer Verified Customer
10
Category: Service
Hyundai owner
Staff goes above and beyond in the service department.
ROGER W I., Service Manager from Zimbrick Hyundai West responded on 10/27/2021 08:01 AM

Hello,

Thank you for gracious comments and 5 star review, greatly appreciated.

Have a great Hyundai dai,

Roger Ingalls

Service Director Hyundai/Genesis

608-230-0641

roger.ingalls@zimbrick.com
Employees worked with
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JEFFREY WINCHEL
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