Zimbrick Hyundai West


Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

824 Reviews

ReScore Reviews™ (7)

ReScore
Overall Rating 4.8571443/5Overall Rating 4.8571443/5Overall Rating 4.8571443/5Overall Rating 4.8571443/5rating 4.8571443
Original
Overall Rating 2.375/5Overall Rating 2.375/5rating 2.375rating 2.375rating 2.375
95% Would Recommend
92% Business Response
Latest Review about 10 hours ago
Carol R. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Experience"
Great customer service.
Vehicle: 2009 Hyundai Santa Fe
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 02:08 PM
Christopher L. on 10/19/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good customer service, confidence in the work done."
Good customer service, confidence in the work done.
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/19/2017 11:33 AM
Mark L. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Home Run"
I always have my Hyundai's serviced at Zimbrick. Great dealership with honest people.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 01:00 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/18/2017

Thanks for the great 5 star review.  Anytime a baseball analogy is used it is even better.  We look forward to seeing you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Kasey C. on 10/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always satisfied "
I'm always happy with the fast, efficient service and friendly reps.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/16/2017
Service Type: Maintenance
Review Created: 10/18/2017 10:50 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/18/2017

Thanks for the great words in your 5 star review.  I will make sure to pass this along to everybody.  We look forward to seeing you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

John R. on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Immaculate......prompt service"
Clean and very efficient
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/13/2017
Service Type: Maintenance
Review Created: 10/17/2017 06:15 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/18/2017

Thanks for the great 5 STAR review.  I am glad to see we kept everything prompt.  We look forward to seeing you next tiome in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 10/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good People, Good Service "
Recommended.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/13/2017
Service Type: Repair
Review Created: 10/17/2017 12:41 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/18/2017

Thanks for the 5 STAR review.  We look forward to seeing you next time in when our good people can provide the same good service for you.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Clean, Curteous, on time service"
basic service perform - oil change and tire rotation.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 03:10 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/18/2017

Thanks for the 5 star review.  I am happy everything was clean and curteous but more importantly on time.  We do our best to keep everybody on their schedule.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service"
Friendly staff.
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 10/16/2017 02:05 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/18/2017

Thanks for the 5 STAR review.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Robert T. on 10/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"exellent"
exellent
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/12/2017
Service Type: Repair
Review Created: 10/16/2017 11:02 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/18/2017

Thanks for giving us an excellent 5 star review.  We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Kirk P. on 10/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Nice"
👍🏾
Vehicle: 2009 Hyundai Elantra To
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/16/2017 06:19 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/18/2017

Thanks for taking the time to fill out the survey.  I do like the thumbs up emoji you added.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

CHERYL G. on 10/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service - oil change"
This was a complimentary oil change for buying a new car with them. It was done in a very timely manner and the car was clean when they were done.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/14/2017 03:29 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/18/2017

Thanks for the great review.  Make sure to take advantage of the entire year of oil changes that came with your new Santa Fe.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Clifford R. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Jeff Winchel"
Jeffis the best
Vehicle: 2012 Hyundai Accent
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 02:50 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/18/2017

Thanks for the great 5 STAR review.  I will make sure to pass this along to Jeff to let him know.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Nancy W. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"xxx"
xxxx
Vehicle: 2012 Hyundai Elantra To
Category: Service
Service Date: 10/11/2017
Service Type: Maintenance
Review Created: 10/13/2017 02:48 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/18/2017

Thanks for the 5 star review.  We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Rita H. on 10/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service visit"
Excellent service, staff always very helpful and friendly
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/03/2017
Service Type: Maintenance
Review Created: 10/13/2017 07:06 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/13/2017

Thanks for the 5 star review.  We look forward to seeing you and your Elantra next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Richard S. on 10/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Prompt service "
This repair was at an out of my area dealer the car was towed overnight to the dealer a call was received by me at 7:30am asking for what problem was a prompt callback with results of inspection and car back on the road by 11:00 am awesome service Thanks Trevor
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Maintenance
Review Created: 10/12/2017 08:38 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/13/2017

Thanks for the great review.  I am glad we were able to get you back into your vehicle quickly.  We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Erick V. on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good quality service"
I have been servicing my Hyundai since I bought it new in 2015. The service has been very good and it is nice that I can set up appointments on-line. The oil changes take longer than other places (usually around 45 mins), but a car wash is included with the oil changes, so it makes it worth the wait. The service people have never pushed anything on me and act very professionally. The waiting area is also very clean which is always a bonus.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/11/2017 05:08 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/11/2017

Erick, thanks for the great 5 star review.  We look forward to seeing you at your next service.  I will make sure to pass your kind words along to everybody involved.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service experience"
Oil change and overall check of the car took 30 minutes. Very good and friendly service.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 10/05/2017
Service Type: Repair
Review Created: 10/10/2017 02:55 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/11/2017

Thanks for the great 5 star review.  I am happy to see we were able to get you in and out quickly for your oil change.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent as always!"
Fast, friendly and honest service...as always! I never question their assessment of what is wrong and what needs to be taken care of. Thanks, Jeff Winchel!
Vehicle: 2008 Hyundai Tucson
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/10/2017 01:19 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/11/2017

Thanks for the great review.  Glad to see you able to get in and take advantage of our Buy 3 Tires get the 4th for PENNY deal.  We look forward to seeing you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick service"
An oil change and shock replacement was completed very quickly.
Vehicle: 2012 Hyundai Elantra
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 12:46 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/11/2017

Thanks for the great review.  I am glad to see we were able to get the shock replaced for you quickly.  Get you back and riding smooth on the road again.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 10/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
" fast and friendly"
Always very great service
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 10/06/2017
Service Type: Maintenance
Review Created: 10/10/2017 12:45 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 10/11/2017

Thanks for the great 5 star review.  We will focus on keeping our service fast, friendly and great for you next time.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

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