Overview

Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5Overall Rating 4.67/5rating 4.67

1196 Reviews

ReScore Reviews™ (14)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5rating 4.0
Original
Overall Rating 2.28571/5Overall Rating 2.28571/5rating 2.28571rating 2.28571rating 2.28571
95% Would Recommend
91% Business Response
Latest Review about 2 hours ago

Reviews


TL
Thomas L.
Madison, WI
2006 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Light
Reliable.
Need an estimate of wait time

WD
Wayne D.
Johnson Creek, WI
2017 Hyundai Santa Fe S
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/16/2018 Category: Service
Go over bill before you leave
We reviewed our bill after we left the service area but before we left the lot. We discovered we had been billed for a tire rotation that was never done. We did get our money back and an apology.

DH
Dan H.
Parker, CO
2012 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/16/2018 Category: Service
Sonata Hybrid
I was traveling from Colorado to a wedding in Madison. While driving around Madison the car emitted a Hybrid Failure error beeping non-stop. Took vehicle in on a Saturday morning received feedback a few hours later on what broke, had to order a part which came in Monday and car was finished by 9 AM. Received a loaner for the wedding on Saturday which made life really easy considering the car was broke. I was born in Madison definitely miss the Mid-West customer service.

Thank you Zimbrick.

Dan Hufford

Verified Customer
Madison, WI
2017 Hyundai Sonata Hyb
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/12/2018 Category: Service
Oil change
Oil changed as requested.
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/16/2018

Thank you for the 5 star review.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


AF
Ann F.
Madison, WI
2017 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2018 Category: Service
Great Service
The staff is friendly and willing to answer all questions. The waiting room is very comfortable and the treats are much appreciated!
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/11/2018

Thank you for the friendly 5 star review.  We look forward to seeing you next time in.  We will make sure to have cookies and popcorn here for you.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


NM
Nicholas M.
Madison, WI
2018 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/10/2018 Category: Service
High prices
High prices
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/11/2018

Thank you for the feedback.  We try to stay competitive with our prices but are unfortunately unable to always be the lowest.  We are a little bit more expensive than most quick lube service stations for a standard oil change.  However we include oil and filter change, top off all fluids, trained factory technicians performing a multi-point inspection, car wash and vacuum for $34.95.
We also typically offer coupons on our website to try and keep our prices down.  Hopefully this helps and we see you back in for your next oil change.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


CV
Charles V.
Madison, WI
2014 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Great service!
Great service!
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/11/2018

Thank you for the great service review.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


MM
Mark M.
Mc Farland, WI
2015 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/09/2018 Category: Service
Can’t be beat
No dealer can beat the personalized service and attention to detail of the Zimbrick Hyundai Service and Sales Team.
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/11/2018

Thank you for the great review.  We look forward to seeing you and Marcia at your next visits.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


RV
Rhonda V.
Madison, WI
2012 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/08/2018 Category: Service
Great service. Easy access.
Staff are always friendly and helpful.
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/11/2018

Thank you for the great friendly 5 star review.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


MT
Michael T.
Madison, WI
2011 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Zimbrick's the best
Been going there for 7 years... they know me, they know my car, and I trust them implicitly - no questions. You should, too.
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/11/2018

Thank you for great review.  We look forward to helping you keep your Sonata running for 7 more years.  Let us know when you are ready for your next oil change.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


BH
Barry H.
Madison, WI
2009 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/06/2018 Category: Service
Zimbrick West
Service department is excellent. Service Associates do their best to accommodate the customer.
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/11/2018

Thank you for the excellent 5 star review.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


RR
Richard R.
Madison, WI
2010 Hyundai Santa Fe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2018 Category: Service
Friendly competent service
All staff were helpful and professional.
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/11/2018

Thank you for the friendly 5 star review.  We look forward to seeing you at your next service.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


DJ
Duane J.
Madison, WI
2017 Hyundai Tucson
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/04/2018 Category: Service
Poor
See previous comments!!!!
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/11/2018

Thank you for the feedback. I apologize for any misunderstanding that came from your last visit.  When purchasing a new vehicle from us it comes with complimentary oil changes for the first year or 15,000 miles which ever comes first.  When you were in for your oil change the first year had expired in April.  
I do apologize there was a charge for the oil change but it was because the time had expired on the oil change agreement.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


TO
Trevor O.
Madison, WI
2015 Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/02/2018 Category: Service
Great service as usual
Team here is always exceeding expectations. Thanks again!
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/02/2018

Thank you for coming in to see us.  We look forward to seeing you at your next oil change.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


Verified Customer
Verona, WI
2018 Hyundai Sonata
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/02/2018 Category: Service
Tire Rotation Surprise
I was there for the first oil change on my new car. While they were servicing my car they recommended a tire rotation. I agreed. I was very disappointed when I found out at the end of the appointment that there was a charged for the tire rotation.
I usually have gotten a free tire rotation with an oil change at other businesses; like Midas, Tires Plus, Goodyear, etc.
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/03/2018

Thank you for providing us with feedback from your last visit.  I apologize for any misunderstanding that may have come from your last visit.  When purchasing the vehicle through Zimbrick Hyundai West it comes with 1 year of complimentary oil changes.  Which is why you were not charged for the oil change but were charged for the tire rotation.  
I apologize if we did not properly explain that prior to doing any repairs.  
If you would like to discuss this further please feel free to contact me directly.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


MM
Monica M.
Madison, WI
2016 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Great Service
5 star service!
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/02/2018

Thank you for the great 5 star review.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


Verified Customer
Madison, WI
2016 Hyundai Santa Fe S
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/29/2018 Category: Service
Loyal customer
As always—fantastic service.
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/02/2018

Thank you for being a loyal customer.  We look forward to seeing you at your next service.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


JM
Jeffrey M.
Mount Horeb, WI
2014 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
I got in and out quickly. Thank you
I got in and out quickly. Thank you
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/02/2018

Thank you for the quick 5 star review.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


KW
Kelly W.
Portage, WI
2017 Hyundai Tucson
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Oil change
Good service. Friendly staff!
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/02/2018

Thank you for the friendly 5 star review.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


RM
Robert M.
Madison, WI
2013 Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2018 Category: Service
Quick and friendly service
Had a 15,000 mile interval service done. It was finished in an hour and a half.
CLINT K., Service Manager from Zimbrick Hyundai West responded on 07/02/2018

Thanks for the great review.  We look forward to seeing you at your next service.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com