Zimbrick Hyundai West


Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5Overall Rating 4.69/5rating 4.69

879 Reviews

ReScore Reviews™ (8)

ReScore
Overall Rating 4.375/5Overall Rating 4.375/5Overall Rating 4.375/5Overall Rating 4.375/5rating 4.375
Original
Overall Rating 2.375/5Overall Rating 2.375/5rating 2.375rating 2.375rating 2.375
95% Would Recommend
97% Business Response
Latest Review 1 day ago
MICHAEL M. on 11/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Just hassle free!"
No problems - great people.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 11/18/2017
Service Type: Repair
Review Created: 11/22/2017 12:18 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/22/2017

Thanks for the great review.  We do what we can to keep your visits hassle free.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Douglas N. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The service is great and the lounge welcoming and comfortable "
Timely and professional. Would be nice if I didn't have to go to the Honda store to get nitrogen for tires
Vehicle: 2012 Hyundai Santa Fe
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/20/2017 09:05 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/20/2017

Thanks for the great review.  I apologize about the nitrogen in the tires but it isn't a service we offer here.  We look forward to seeing you next time in. 

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Wonderful service"
Would never go anywhere else. Professional service advisors, clean facility and waiting area!!!!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 11/13/2017
Service Type: Maintenance
Review Created: 11/18/2017 05:00 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/20/2017

Thanks for the great review.  We are always happy to keep you coming back and providing wonderful service.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Scott A. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Comfortable and efficient"
The waiting rooms are clean, comfortable and have nice features. The service is timely and efficient and the staff are friendly and accommodating.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/18/2017 11:56 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/20/2017

Thanks for 5 star review.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

L H. on 11/18/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service and customer friendly and attentive!"
Friendly, attentive, and excellent service!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/18/2017 08:48 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/20/2017

Thanks for the great review.  We look forward to seeing you again in a couple days for your other vehicle.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Carole M. on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"competent, efficient and polite staff"
Three words" competent, efficient and polite staff make for a very positive experience.
Vehicle: 2007 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/17/2017 06:33 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/20/2017

Thanks for the great words and the 5 star review.  We look forward to seeing you next time in. 

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Sandra S. on 11/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Prompt service on arrival. Waiting area pleasant."
Nice place
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 04:04 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/20/2017

Thank you for taking the time to fill out survey and providing us with feedback.  We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 11/16/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Review"
Friendly service
Timely
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 03:09 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/16/2017

Thanks for taking the time to fill out the survey and providing us with feedback.  We look forward to seeing you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Michael R. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Why does this need a title. "
Best Oil change service I have ever received. Mike O’Leary and Tim Payne are the best!!
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/16/2017 12:18 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/16/2017

Thanks for the great review.  I will make sure T Payne and Mike We Like see your kind words.  Hopefully your cruise is working now. 

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

PAUL R. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil Change"
Very satisfied.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 06:24 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/16/2017

Thanks for the 5 STAR review. 

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

James D. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly efficient service"
Always a positive experience
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 06:48 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/16/2017

Thanks for the great review.  We look forward to seeing you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"close to work, friendly, cookies and coffee."
Service was under warranty. Always nice when you do not have to pay.
Vehicle: 2014 Hyundai Tucson
Category: Service
Service Date: 11/10/2017
Service Type: Repair
Review Created: 11/14/2017 12:57 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/14/2017

Don't forget about the regular and caramel popcorn!  
Thanks for taking the time to fill out survey.  We look forward to seeing you next time in.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Melinda B. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"New Tires"
Jeff and his crew put on my new tires for winter. They were quick, efficient and as usual provided great customer service with a smile!
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 12:51 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/14/2017

Thanks for the great comments.  Way to go getting ahead of the curve and getting your tires on before the snow starts to fall.  
We look forward to seeing you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Walter F. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Customer service"
Customer service is great. But my Sonata is still having issues and my warranty is almost up
Vehicle: 2012 Hyundai Sonata Hyb
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/14/2017 11:02 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/14/2017

Thank you for the feedback.  I apologize your Sonata is still having issues.  If you need to get the vehicle back in please feel free to contact me directly and I would be happy to set up an appointment.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Nancy S. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"oil change and tire rotation"
I've always had good service
Vehicle: 2008 Hyundai Santa Fe
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/14/2017 05:02 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/14/2017

Thanks for the 5 STAR review.  We look forward to seeing you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Kristine B. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service done in a timely manner--polite service--clear explanation of ser"
excellent
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/11/2017 11:38 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/13/2017

Thanks for the great review.  We look forward to seing you next time in.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

MICHAEL S. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Service"
They did a good job and were very helpful.
Vehicle: 2017 Hyundai Sonata Hyb
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/11/2017 05:54 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/13/2017

Thanks for the great 5 STAR review.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

David W. on 11/10/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Timely service!"
My car was towed to Zimbrick Hyundai West after hours. It was done and ready the next day.
Vehicle: 2011 Hyundai Sonata Hyb
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/10/2017 03:24 PM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/13/2017

David, thanks for the great review.  I am happy we were able to get you back on the road as quick as possible.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 11/10/2017
Recommended badge inactive Recommended
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Second Time Is The Charm?"
Jury is out on Hyundai hybrid reliability.
Vehicle: 2017 Hyundai Ioniq Hybr
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/10/2017 11:38 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/13/2017

Thank you for the feedback.  We were working with our technical assistance center to correct you concerns.  If for any reason something comes up with the vehicle please contact me and I will be able to help out.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

Verified Customer on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"45,000 Mile Check"
Dropped car off for our 45,000 Mile check. Service was to take 2 hours. Got a loaner car while car was in. When we returned our car was ready.
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/09/2017 05:40 AM
Clint K., Service Manager at Zimbrick Hyundai West responded on 11/09/2017

Thanks for the great review.  I am happy you were able to take advantage of our loaner vehicles while we were working on the vehicle.  

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com

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