Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

1137 Reviews

ReScore Reviews™ (12)

ReScore
Overall Rating 4.1666667/5Overall Rating 4.1666667/5Overall Rating 4.1666667/5Overall Rating 4.1666667/5rating 4.1666667
Original
Overall Rating 2.33333/5Overall Rating 2.33333/5rating 2.33333rating 2.33333rating 2.33333
95% Would Recommend
92% Business Response
Latest Review about 4 hours ago

Reviews


DC
Douglas C.
Verona, WI
2011 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Good fair service
I have taken my car here for 8 years now and have always got great service.

MS
Michael S.
Madison, WI
2017 Hyundai Sonata Hyb
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Hyundai
The dealership is very helpful.

SO
Sean O.
Madison, WI
2007 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Excellent!
Michelle and Andy were professional and demonstrated first rate customer service!

EJ
Elizabeth J.
Madison, WI
2013 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great munchies while you wait !!
Appreciate being kept up to date as repairs are being made; however when being given an estimate, it would be helpful if labor was included

Anonymous avatar
Verified Customer
Madison, WI
2013 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great service
Helpful and great service

DD
Daniel D.
Madison, WI
2010 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2018 Category: Service
Great service.
Fixed right the first time!

Anonymous avatar
Verified Customer
Madison, WI
2015 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Oil change
Have been using Zimbrick for all my regular service. They're great, honest, reliable service.

JB
Jason B.
Mazomanie, WI
2017 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/23/2018 Category: Service
Wonderful Service Center
Thank You and the fantastic, pleasant and courteous service was beyond my expectation! Car wash was the cherry on top!

GL
Goe L.
Madison, WI
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/23/2018
Unreasonable wait time
Service to the vehicle was fine and done in a fair amount of time (1.5 hr for oil change and tire rotation). But the service advisor Andy Frick took 30 mins to print 5 pages and put a staple in. That's absolutely ridiculous....they have no problem taking cars in but spend little effort getting people out. If you can't do the work in a reasonable amount of time pass it on to someone else who can.
CLINT K., Service Manager from Zimbrick Hyundai West responded on 05/25/2018

Thank you for the feedback.  I apologize about the length of the appointment.  Unfortunately the paperwork at times can be the longest part of the service.  I will make sure to work with Andy on ways to try and speed that part of the service up.

Clint Kalscheur

Service Manager

Zimbrick Hyundai West

(608) 277-2266

clint.kalscheur@zimbrick.com


SS
Sandra S.
Oregon, WI
2014 Hyundai Santa Fe S
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/20/2018 Category: Service
Efficient
They promptly greet the customer and initiate the service work needed. If there will be any delay they let you know and how long to expect. I appreciate this as I'm a customer who waits for the work to be completed.

MM
Michael M.
Madison, WI
2017 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/18/2018 Category: Service
Just hassle free!
No hassle service!

Anonymous avatar
Verified Customer
Madison, WI
2011 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Service
Jeff does a great job of communicating the situation, approx cost. Also has a very positive attitude

DL
Dan L.
Madison, WI
2004 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Friendly and honest
Always friendly and honest in explaining my service options.

RM
Robert M.
Madison, WI
2013 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Everyone is friendly, waiting area is clean and confortable.
Stopped for an oil change. Everything went fine as always.

AK
Anthony K.
Middleton, WI
2008 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Great service
Went in for an oil change, was in and out in about an hour. The service tech also noticed that I had a headlamp burnt out and they replaced it after consulting me.

Anonymous avatar
Verified Customer
Madison, WI
2008 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/16/2018 Category: Service
Great service people....nice waiting room!
Great job Zimbrick! ...appreciate your expertise and attention to detail!

GL
Gerald L.
West Bend, WI
2017 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Zimbrick Service
Friendly people & well stocked lounge with snacks/beverages

BH
Beatrice H.
Madison, WI
2014 Hyundai Elantra
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Service
It’s always a friendly place and very efficient when you go in for service

Anonymous avatar
Verified Customer
Madison, WI
2008 Hyundai Santa Fe
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
service
service was excellent as always.

KB
Katherine B.
Madison, WI
2011 Hyundai Sonata
Check 20x19 Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018 Category: Service
Stood by their product
I’ve been taking my car here for years and they have always been professional. Recently, I had my engine lock up on my Hyundai Sonata with only 85,000 miles on it. It was covered under warranty thank goodness. They got me a loaner and finished the work replacing the engine quickly. I’m very glad and relieved that they (and Hyundai) stand by their product.