Name: LAMAR BROWNE
Rating: 4.8

Reviews of LAMAR BROWNE

Nicholas S.

Dade City, FL

2016 Hyundai Genesis

09/03/2021

Service Type: Repair

Verified Customer

Category: Service

The Wesley Chapel Hyundai little shop of horrors Service Department.

This started on 7/22/21. The Genesis check engine light came on and I called and made an appointment that was a week later due to the service department being over booked. I took the car and had it scanned at an auto parts retailer to find that it was code P0391. This was the 2nd time the vehicle had this problem and I knew from experience it was going to put me on the side of the road stranded. So I called the dealership and told them and they told me to bring the car in right away as a walk in. I was given a service advisor named “Dan” who was incredibly rude to me without any knowledge whatsoever of how the service department worked. I sat in a waiting room for 3 hours before he came to me and said I don’t have a warranty very rudely. The car had 62309 miles on it and I was aware that it was out of the Hyundai warranty. When I told this man that I financed the car and purchased an extended warranty with a $100 deductible he became even more hostile. I had to call the credit union and give him the information myself. He called the warranty company and they confirmed that the vehicle was indeed covered but when they started a claim he couldn’t give them a problem because they never put it on a diagnostic test. So I told him how can we start to resolve this issue without evidence for the warranty company. After being treated poorly a tech got in my car slammed the door and peeled out into service garage. He told me the part was ordered and to come back in 2 days later that Thursday. My co workers couldn’t believe they sent me home in the car. When I came back in they apologized to me and said “Dan” was brand new. Instead of making me get a rental car they gave me a Kona loaner. I called every Friday of each week to check the status of the car. Every week I was given an excuse why my car wasn’t being completed. I was told at the end of week 3 by another service advisor “AJ” that a tech lost the Hyundai codes to reprogram the car and the Service manager “John Cate” said he wanted to keep the car longer because they didn’t know how to fix it correctly. I was told also at the end of week 4 that Genesis parts are made by BMW they are the most expensive luxury cars to fix and they are also the most unreliable which left a bad taste in my mouth towards the Genesis brand. So I decided to trade the car for something else. I contacted the sales manager and asked for a trade value on the car since they were continuing to sit on it. So with that said I hope I never have to go through an ordeal like I did with any dealership ever again. It was pretty much the worst buying experience of my life. They had received a Tucson in Wesley Chapel that I agreed to purchase but I worked 15 hours that past Saturday and they sold it on me. They refused a $500 deposit yet they had my 2016 Genesis 3.8 still in service. I tried to simply pay the $100 deductible and ask them to give the keys to receptionist and they refused. They said don’t worry about it just come tomorrow at 10am in the Kona loaner I had been in for over month. So I bought the one I wanted in New Port Richey Sunday morning/afternoon. I had to go back to Wesley Chapel and give them their loaner get the tag off my old car and when my wife and I weren’t looking they loosened the gas cap on us prompting the new car to have a check engine light which came on in my driveway at 58 miles on the odometer! We don’t think it was an issue with HNPR rushing the car through service for the delivery though it is possible. Hyundai of New Port Richey was very responsive and had service take the car the next day as soon as I got off work. Giving me a refill on the gas was a nice gesture and my first interaction with Hyundai of New Port Richey service was good as they listened and I told them I would drive the extra way and not return to Wesley Chapel.

PAIGE P. from Hyundai of Wesley Chapel responded on 09/04/2021 07:11 AM

Thank you so much for taking the time to complete the survey! I apologize you did not have a good experience when your vehicle was in for service. We strive to provide the highest level of service for you and your vehicle. I will be contacting you to discuss your service experience. Sincerely, Your Hyundai Service Team.

Employees worked with

LAMAR BROWNE

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