Frank's overall star rating was driven by his increase in payment because of a low FICO. He personally told me that both myself and our dealer experience was excellent. He did not mean for for his unhappiness with cost due to credit score to bleed into his review.
Customer and I discussed his experience and he was extremely satisfied with the entire sales interaction. Requested an opportunity to reflect that in his overall rating stars!
Customer was mostly upset about the parking situation. Wants to rescore to reflect overall satisfaction.