Business Solutions

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SEAN DEEMER

Genesis Service Advisor
Overall Rating
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(2 reviews)
69
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GB
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Gage B.
Maiden, NC
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/28/2021
verified customer Verified Customer
10
Category: Service
Great service
Very good service. Every time I go I get my car back sooner than expected.
LORIE M., Customer Relations Manager from Genesis Of Hickory responded on 12/29/2021

Gage,
Thank you so much for taking time to rate Genesis of Hickory so highly on the Sure Critic survey! We appreciate and value our relationship with our Genesis clients and look forward to seeing you, especially on your next visit. 

Lorie Morgan Customer Relations Manager Paramount Auto Group 828-449-1420

DH
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Della H.
Hickory, NC
ReScore Review™
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
12/31/2021
verified customer Verified Customer
Category: Service

Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/21/2021
0
Category: Service
Terrible Service
Instruments went crazy while driving to work. Pressed button for service was told they could send someone to get my car. THE NEXT DAY AT 8:30 am. Asked them if they wanted me to sleep all night in the car. Got the car back to the shop. They kept the car for a week and did not fix it. Said they did not know what was wrong with it. Showed pictures of the dash cluster.
LORIE M., Customer Relations Manager from Genesis Of Hickory responded on 12/22/2021

Della,
It appears there were several things happening at the same time, from the on line scheduling to the issue not being duplicated. We are striving to be here for you and stand in the gap. Please call me at your earliest convenience and allow me to assist you with resolution of your concerns.
Thank you,
Lorie Morgan
Customer Relations Manager
Paramount Auto Group
828-449-1420 ext. 2256 
email: dmorgan@paramountauto.com


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