SO FAR SO GOOD - PUT IN A REBUILT ALTERNATOR - SAME DAY SERVICE! - communication was somewhat confusing
I went here because my alternator was no longer recharging and I needed a place I could get to that w
as near my home. The manager was very professional... he gave me a low-end price, but for a "rebuilt" alternator. He told me if he could get the part that day, the work would be completed same day. I went home and waited - He called after a few hours and said car would be ready in 20 minutes. I returned shortly afterwards and from here service became a bit disorganized:
1- The 20 minutes turned into 2 hours waiting around (not horrible, but would have been happier to wait at home).
2- One of the mechanics told me my motor mount was cracked. The second mechanic told me not to worry; it was an old car. This seemed odd, because old or not, I wouldn't want to drive a car with a cracked mount.... Very concerned, I took my car upstate to my usual mechanic and he determined that it was actually the outer cover of the mount that was cracked, but not the metal of the mount itself.... If the guys had explained themselves better, it would have saved me extra stress and effort to make sure everything was ok.
Nevertheless, the guys did the job in one day and the car has been driving fine since then ... so, give them above average, and if I go back I will take their communication style into consideration....
Best reliable master auto mechanics. Extremely friendly, honest and reliable. I've been going to th
is shop for over 20 years. Small jobs, big complex jobs. they do it all. Mechanics Ali and Arfin have always done a professional job, when working on my vehicles. They performed front end work, engine tune-ups, radiator replacement, ECM replacement, shocks, struts, rear leaf springs and bushing replacements etc for my vehicles (Saturn Ion, Dodge Ram, Nissan Xterra 2nd gen.) I've seen them performing big major jobs on other make vehicles and never seen or met a disgruntle customer at or leaving their shop. I always feel and felt confident in their work and upfront pricing agreement. Never felt like I got taken for a ride. They explain all work that is needed. Never scam and do extra. I truly consider them the best.
Albie is always is there when you need him. Tells and shows you the issues your car is having. Overal
l a Great Shop very professional and prices are Fair. I Recommend them to anyone who is need a Great Mechanic/Technician.
I don't know what other auto mechanics do to tarnish this profession. You hear stories where customer
s feel as though they have been ripped off. Obviously they have not been to GNB!!!! I have never been dissatisfied with the service here. Joe, Chris and the whole crew do incredible work every time and you never feel ripped off!!!
I arrived at the location and was immediately greeted with a smile and service. Young lady behind tje
counter took my information and helped me with all my questions. Very pleasant environment, well organized and very clean area. Waited about an hour. Bathroom was offered and cold water. Definitely will be back.