Please do NOT use this shop! I broke down in Albuquerque I live in Moriarty. I called 8 to 8 and Rebecca the owner was very nice during this phone call and proceeded to tell me "that the diagnostic fee would be $50 if they fix it and $150 or more if they don't". I said "ok no problem". She called the next day and told me "it would be over a $1,000 to replace my fuel pump". She then told me "she already ordered the fuel pump". I said "what I didn't agree to that price. That is a lot more then I was willing to pay" and Rebecca the owner said "then ok you dont have to pay for the pump but it's going to be $392.77 for the diagnostic fee". I then said "what? That's insane for just a diagnostic fee". Rebecca the owner then started calling me "dude" and randomly naming off a list of things they supposedly did to diagnosed my car that took over 4 hours of the day. She continued to call me "dude" and being so unprofessional, and combative I couldn't believe it. I had to go into the shop with a Moriarty police officer because I knew with the unprofessional manner that Rebecca the owner conducts herself there would be a confrontation. Thank God for the officer being there because she kept telling me to "stop running my mouth" because I was telling her "I'm done with this conversation to just ring me out". She then said "I'm not accepting your card you must bring cash". I looked at the cop and the cop looked at me and said "just comply. Her shop her way" I said "ok". I went and got the cash and the officer completed the transaction for me. The officer also told me "he responded to a call for the same exact reason before to this auto shop". Please do NOT use this shop!
VA
Vince A.
Moriarty, NM
07/07/2023
0
Diagnostic of my car not starting
Please do NOT use this shop! I broke down in Albuquerque I live in Moriarty. I called 8 to 8 and Rebecca the owner was very nice during this phone call and proceeded to tell me "that the diagnostic fee would be $50 if they fix it and $150 or more if they don't". I said "ok no problem". She called the next day and told me "it would be over a $1,000 to replace my fuel pump". She then told me "she already ordered the fuel pump". I said "what I didn't agree to that price. That is a lot more then I was willing to pay" and Rebecca the owner said "then ok you dont have to pay for the pump but it's going to be $392.77 for the diagnostic fee". I then said "what? That's insane for just a diagnostic fee". Rebecca the owner then started calling me "dude" and randomly naming off a list of things they supposedly did to diagnosed my car that took over 4 hours of the day. She continued to call me "dude" and being so unprofessional, and combative I couldn't believe it. I had to go into the shop with a Moriarty police officer because I knew with the unprofessional manner that Rebecca the owner conducts herself there would be a confrontation. Thank God for the officer being there because she kept telling me to "stop running my mouth" because I was telling her "I'm done with this conversation to just ring me out". She then said "I'm not accepting your card you must bring cash". I looked at the cop and the cop looked at me and said "just comply. Her shop her way" I said "ok". I went and got the cash and the officer completed the transaction for me. The officer also told me "he responded to a call for the same exact reason before to this auto shop". Please do NOT use this shop!
GS
Gabby S.
Federal Way, WA
03/22/2022
10
Best shop around!!!
We were traveling and from out of town. We were referred to 8 to 8 by the clerk at the gas station after we had a terrible experience with one of the other shops in town. They were prompt on getting back to us the very next morning. Helped us get our car towed quickly. Rebecca was patient and offered to give us a ride back to our hotel. They were able to diagnose the issue and get our car fixed by evening. The previous shop in town told us our car was needing a major repair that would take a week to repair. They also caught a cracked belt that the previous shop missed during their full inspection that they did out of a courtesy. We then drove an additional 900 miles with no issues. If we are ever back in New Mexico we will make sure to stop in and say hello or get a tune up. If you are passing through and need an honest shop we highly recommend 8 to 8 Auto Care.
Richard said the work done real good and he had a pleasant experience with them He has dealt with them before and it's always been a good experience.
Recommended
GB
Geoffrey B.
Glendale, AZ
Dodge Pickup
12/08/2020
Verified Customer
Category: Service
Geoffrey said they were knowledgeable. They were friendly. They were personable. They were excellent. They were so accommodating. He broke down on his way to New York. They were super busy and they weren't able to get him in but they moved him to the front. He was broken down and stranded. They took care of him. John and Kate were wonderful.
Chuck said they did great work and got it all done. They fixed it right the first time, without his having to go back. They will get his business from now on.
Recommended
John V. from 8 To 8 Auto Care responded on 01/12/2021 03:09 PM
Thank you Mr. Thompson. We value and appreciate your business very much.
Spoke with McClain. He said he was charged $877 and they did not fixed his vehicle. He mentioned when he called that it might be the fuel pump but the woman at the facility told him that they were doing an induction clean up. She told him she was 100 percent certain that this was the issue. On the next day he did take another part and they did installed it at no charged. He did have to fixed the issue himself.
Dan said he had an electrical problem no one could fix, and he was impressed with their response. They went above and beyond normal. It was beyond satisfactory. He wants to give them a pat on the back.
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