Overview

Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5Overall Rating 4.89/5rating 4.89

373 Reviews

99% Would Recommend
Latest Review about 1 year ago

Reviews


RP
Ronnie P.
Sun Valley, CA
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/27/2017
DO NOT BE DECEIVED
DO NOT BE DECEIVED BY THESE SCHMUCKS!!! If I use strong language please forgive me in advance. Have a 2010 Kia Soul, original clutch went out after 5 years of use. I went to A & J auto service who replaced the job for about half of what the dealer wanted. Adam, the son of the owner of this establishment was as friendly as can be during the process and all kinds of helpful. I have a car dealer license, I was so impressed I was inclined to send them customers from cars I sell.... 16 months later, the clutch on my car is OUT. I call AAA and they say they'll find me a mechanic that will offer a 2 year warranty to fix. Which is exactly what A & J offered upon fixing my clutch. So I call them and Adam picks up the phone. I tell him what happened and the first thing this guy says to me is "I don't know your driving habits, maybe you burn your car around town all day. If you're looking for a warranty, there is no way we can help you." I said "I'm pretty sure you offered a warranty when you fixed it." This total freeking jerk has the balls to tell me "Well, then go and find the warranty." Then slams the phone down. I call back and then he says he needs approval from a manager, granted his daddy owns the business. I call again the next day and now my clutch is a "wear and tear item and never had a warranty in the first place" granted there is no mysterious manager to assist me.

BOTTOM LINE - they most likely use cheap Chinese parts that fall apart or explode. I'd say any work they do is dangerous and likely to cost you MORE TIME, PROBLEMS AND MONEY.

Upon first contact, they are friendly and happy and all kinds of helpful. BEWARE - if anything goes wrong on the bullshit job they do to your car, they will treat you like the biggest piece of crap in the world. ABSOLUTE TRASH - AGAIN, they will reel you in with kindness, and a decent trustworthy knowledge but it is ALL A LIE.

DO NOT LET THEM TOUCH YOUR CAR OR YOU WILL BE GIVING YOURSELF HEADACHES DOWN THE ROAD!!!!

GD
Gevork D.
Van Nuys, CA
BMW X6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/21/2017 Category: Service
Gevork said the business' prices and the service is good. They are trustworthy, fast and professional.
This review was collected via phone interview by Customer Research Inc.

AL
Adam L.
California
Honda Civic Cpe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2017 Category: Service
Adam said he was happy with this business.
This review was collected via phone interview by Customer Research Inc.

RA
RYAN A.
North Hollywood, CA
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/30/2017
Simply the best!
I've been going to A & J Auto for over a decade and they have always provided incredible service at an incredible price. They are diligent and thoughtful and they walk you through everything they are going to do and why. They also show you what was wrong with the parts they are removing and what to look for in the future.

QS
Quincy S.
North Hollywood, CA
Audi A4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2017 Category: Service
Quincy said this business was great and they had a good price. They gave him a ride.
This review was collected via phone interview by Customer Research Inc.

AN
Anahit N.
North Hollywood, CA
Toyota Corolla
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2017 Category: Service
Anahit said this business was very good, and informative. They only did what she needed for her vehicle. She said when she asked them questions, she was given honest answers and she liked that.
This review was collected via phone interview by Customer Research Inc.

MA
Mark A.
North Hollywood, CA
Acura RSX
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2017 Category: Service
Mark said this business did a good job and his vehicle was working fine. He also noted that they gave him some pointers on some things he could do to his vehicle.
This review was collected via phone interview by Customer Research Inc.

GN
Gerry N.
North Hollywood, CA
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2017 Category: Service
Gerry said this business was good. They did everything great and Tony did a great job.
This review was collected via phone interview by Customer Research Inc.

DN
David N.
Van Nuys, CA
Kia Rio
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2017 Category: Service
David said this business takes care of him and his vehicle. They are straightforward.
This review was collected via phone interview by Customer Research Inc.

PM
PEGGY M.
North Hollywood, CA
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2017
97 Camero
Great work willing to help customer

OP
Omar P.
North Hills, CA
Nissan Versa
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2017 Category: Service
Omar said this business provided him with great service and they were quick.
This review was collected via phone interview by Customer Research Inc.

PD
Pakapol D.
Oakland, CA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2017 Category: Service
Pakapol said this business provided great service.
This review was collected via phone interview by Customer Research Inc.

AA
Antonios A.
California
Toyota Tacoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2017 Category: Service
Antonios said they did a great job.
This review was collected via phone interview by Customer Research Inc.

JG
JOSE G.
Pacoima, CA
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2017
Honesty and quality with a fair price
A and J auto are one of a kind. Their quality of workmanship and honesty in service makes them stand out above the rest. There isn't any other shop I would go to. Thanks guys for your services. Your friend Jose.

TV
Trina V.
North Hollywood, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2017 Category: Service
Trina said Tony is a really good guy.
This review was collected via phone interview by Customer Research Inc.

MS
Madison S.
North Hollywood, CA
Pontiac G6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2017 Category: Service
Madison said this business was good at explaining the service. They explained the steps to perform the repair on her vehicle, and the told her the cost.
This review was collected via phone interview by Customer Research Inc.

PM
PARTHENIA M.
San Fernando, CA
Volvo S80
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/02/2017
Best in the valley!!
I have been ripped up by mechanics for years. So much to a point that I don't care of my car like I should. My friend recommended A & J to me because they are fair and do not rip off woman. She was right. They are great. Will recommend to everyone!

AL
ALEXANDER L.
Panorama City, CA
Volkswagen New Beetle
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2017
Thank you.
Thank you.

ES
Eli S.
Van Nuys, CA
Honda CR-V
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/28/2017 Category: Service
Eli said they always provide great, friendly service.
This review was collected via phone interview by Customer Research Inc.

JS
Jose S.
North Hollywood, CA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2017 Category: Service
Jose said his experience with this business has been great and they are fabulous. They really know what they're doing.
This review was collected via phone interview by Customer Research Inc.

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