Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8

(497 Reviews)

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
99% Would Recommend
Latest Review 9 days ago

Reviews


TW
Terry W.
Ridgeland, SC
Toyota Camry
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/26/2019 Category: Service
Terry said he would recommend the business for service.

RF
Rashad F.
South Carolina
Honda Accord Sdn
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/06/2018 Category: Service
Rashad said the business was fair, but they didn't do much of what they were supposed to.

DC
Deaver C.
Franklin, TN
BMW X3
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/16/2018 Category: Service
Deaver said she was told the tow would be there in an hour, but it took four hours for them to reach her. The staff was helpful.

JG
Julie G.
Ladson, SC
Kia Optima
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/16/2018 Category: Service
Spoke with Taylor. He said this business did a good job but the estimated time frame for finishing his vehicle was delayed 3 days.
Joe S. from A1 Towing responded on 04/20/2018

Sorry for the delay, We were held-up waiting on parts.

A-1 Towing
  Joe Sauls

ST
Sid T.
Ridgeland, SC
Mercury Villager
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/02/2017 Category: Service
Sid said the service was good at this business but the overall experience was average.

DS
Deborrah S.
Pineland, SC
Mazda 3
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/02/2016 Category: Service
Deborrah said she had some parts replaced at this business. She was able to drive her vehicle before the service. Since the service her vehicle doesn't move. They have since informed her that her vehicle needs a transmission. Although they were considerate and polite she is still a little dissatisfied. She does recommend this business for service.
Joe S. from A1 Towing responded on 07/08/2016

Very sorry that transmission went bad, customer informed me when she left the car that she thought the transmission was going and asked us to check it.
only thing we did to her car was replace the thermostat.

A-1 Towing
  Joe Sauls

PS
PJ S.
Ridgeland, SC
Cadillac Escalade
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
05/05/2016 Category: Service
P.J. said there was a lack of communication with the business. He said it took 4 and a half hours before he found out when to pick up his vehicle. He took his vehicle in on Monday at 2:30 pm and he did not get it back until Tuesday at 5:30 pm. Since, he was getting new tires, he asked for a wheel alignment. He went to another business to get the tires and he was told both sides of the pitman arms were no good. His vehicle was not aligned.
Joe S. from A1 Towing responded on 05/07/2016

Very sorry for the trouble, we did align vehicle, at time the play was well within tolerance.

A-1 Towing.
  Joe Sauls

RL
Ronald L.
South Carolina
Lexus LS 400
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2015 Category: Service
Ronald said it is going to be resolved. They have the parts and he is going to take his vehicle in. They are very cordial and good people.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
09/25/2015 Category: Service
Ronald said the business had problems getting the part, which took about five days longer than promised. The service was good and the staff is really nice. They did the best they could.
Joe S. from A1 Towing responded on 09/30/2015

Car was an 1995 lexus ls400,couldn't locate upper control arms.
 specialordered them and took longer than expected.
  Very sorry.
 Joe Sauls

A-1 Towing
  Joe Sauls

AC
Alexander C.
Ridgeland, SC
Mitsubishi Galant
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
07/25/2015 Category: Service
Spoke with Taylor. She said the business did not inform them they would be getting charged for a diagnostic when they took their vehicle in.
Joe S. from A1 Towing responded on 07/28/2015

car was brought in with many issues.
  Had been checked by another shop but customer couldn't remember what they found.
after spending over two hrs checking everything from brakes to front end, and all by customer request they decided not to fix anything. charged a half hr for checking.
Standard flat fee for checking.

A-1 Towing
  Joe Sauls

SW
Sadiqua W.
Ridgeland, SC
Chevrolet Impala
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/16/2015 Category: Service
Sadiqua said the business charged her $35 to look at the vehicle and then charged her more to fix it. She would have liked to have had a better idea of how much it was going to cost first.
Joe S. from A1 Towing responded on 03/05/2015

A-1 Towing
  Joe Sauls
Very sorry, Should have done a better job explaining