Sam said he rated his experience a 2 because he has some warranty claims that he has not been paid for and has been waiting for 6 months. He rated the representative a 3 because he is not as good as the previous sales representative. He rated the parts a 3 because he has a lot of issues with the transmissions where they don't check and inspect them properly. He rated the delivery a 4 because sometimes they're late. He would maybe recommend this vendor to others. He rated his recommendation a 5 because he has to chase his warranty money and there are other better vendors.
Akram said that this vendor will not deliver parts. He mentioned that the salesperson always tells him they do not have the part. He stated that they do not clean the parts at all.
Jim W. from ABC Auto Parts & Wreckers responded on 03/28/2012
Akram, I wish we could have all the parts our customers need. We do deliver! Your recent order was placed at 11:30 am and was delivered at 1:45 the same day; we also included additional attaching parts at no charge to ease the installation process. Currently if the order is over $75.00 the delivery charge is waved. Most deliveries are next day. Many customers choose to pick up parts having a value less than $75.00 to save money for their customer. We also use third party shippers to deliver when appropriate. Thank you for being a valued customer and you comments, jim