Academy Car Care And Repair


Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5Overall Rating 4.92/5rating 4.92

888 Reviews

ReScore Reviews™ (1)

ReScore
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Original
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
99% Would Recommend
Latest Review 4 days ago
Joseph M. ReScore Review on 03/30/2017
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Original
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Recommended? Yes
Surecritic checkman logo Verified
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Joseph said this business was able to resolve his initial dissatisfactions with them.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 03/11/2017
Review Created: 03/14/2017
This review was collected via phone interview by Customer Research Inc.

Recommended badge inactive Recommended
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
Joseph said the employees were nice guys. He came in for a diagnostic check and the test couldn't find anything wrong with his vehicle, but the check engine light was on. The employees said the input speed sensor was bad, so he checked it out when he got home and found out the hose had been cut. He thought the employees should have told him about the cut, but they didn't. He thought $150 for a check engine service was a little outrageous. He would not recommend this business for service.
Vehicle: Jeep Cherokee
Category: Service
Service Date: 03/11/2017
Review Created: 03/14/2017
This review was collected via phone interview by Customer Research Inc.
CRM at Academy Car Care And Repair responded on 03/23/2017

Joseph,

 

Thank you so much for coming down to the shop after you posted your negative response to our surecritic site.  We never want a dissatisfied customer.

I also appreciated your coming down to try to help us reproduce the problem we could not reproduce initially the day you brought the vehicle in.

 

We did find problems with the vehicle (there were 6 codes stored in the computer).  We only had 2 codes return after clearing them.  The only codes that returned were PO132=shorted o2 sensor and PO715=input speed sensor.  On the test drive with you, my tech was able to determine that the input speed sensor data was flat lined and the o2 sensor was shorted.  Since it was close to time to close and you wanted to fix the car yourself, I offered to retest the computer data at no extra charge to you, if the check engine light come back on after the repairs to the o2 and input speed sensor by  you were made..

 

I have refunded all your money {$148.50), which you offered not to take, but did after I insisted since  you did not feel the charges were fair not because I felt I had overcharged you.  You seemed like and sounded like you were more than satisfied when you left after our looking at the needed wiring repair and advice we gave you and the refund.  I hope so. 

 

 

Thank you for the chance for us to show you better who we are.

 

Cal Massey 

Bill V. on 10/20/2017
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Bill said the staff at this business were friendly and knowledgeable. He visits them every year to get a vehicle inspection before his yearly road trip. John is persistent in his recommendations.
Vehicle: Honda Odyssey
Category: Service
Service Date: 10/17/2017
Review Created: 10/20/2017
This review was collected via phone interview by Customer Research Inc.
PETE H. on 10/18/2017
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"What do you do when your battery dies ?"
I thought about going to Sams Club or going on line to shop for the best deal. But then I thought of the many problems that a dead battery might demonstrate - failure of the car to charge a battery or some type of electrical short etc. The answer came to me - "See my trustworthy mechanic" Cal at Academy Car Care and Repair. Pete Hoffman
Vehicle: Toyota Avalon
Service Date: 10/17/2017
Review Created: 10/18/2017 11:20 AM
DAVID P. on 10/17/2017
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"Always Exceptional Service"
I have been a customer of ACCR, almost since they opened their doors... that was way back in 1995. I have always trusted them with the maintenance of my vehicles... and I always will.
Vehicle: Dodge Pickup
Service Date: 10/09/2017
Review Created: 10/17/2017 08:35 AM
Ron P. on 10/16/2017
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Ron said the staff have always been good to him. They are good people and he has never had a problem with them.
Vehicle: GMC Sierra 3500
Category: Service
Service Date: 10/09/2017
Review Created: 10/16/2017
This review was collected via phone interview by Customer Research Inc.
Trish P. on 10/13/2017
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Trish said she had to wait a long time to find out what was wrong with her vehicle.
Vehicle: Hyundai Santa Fe
Category: Service
Service Date: 10/06/2017
Review Created: 10/13/2017
This review was collected via phone interview by Customer Research Inc.
Sandra C. on 10/09/2017
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Sandra said she has been going to this business for years. They are honest and their service is great. She will always go to them as long as she has a vehicle.
Vehicle: Honda Civic
Category: Service
Service Date: 10/04/2017
Review Created: 10/09/2017
This review was collected via phone interview by Customer Research Inc.
Crystal H. on 09/30/2017
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Crystal said the employees were great, friendly and super terrific to work with.
Vehicle: Dodge Grand Caravan
Category: Service
Service Date: 09/29/2017
Review Created: 09/30/2017
This review was collected via phone interview by Customer Research Inc.
Chris M. on 09/29/2017
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Chris said this business always does a good job. Cal, the owner, is always honest.
Vehicle: Chrysler PT Cruiser
Category: Service
Service Date: 09/22/2017
Review Created: 09/29/2017
This review was collected via phone interview by Customer Research Inc.
Henry H. on 09/28/2017
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Henry said he always gets good service.
Vehicle: Toyota Corolla
Category: Service
Service Date: 09/20/2017
Review Created: 09/28/2017
This review was collected via phone interview by Customer Research Inc.
ROBERT D. on 09/23/2017
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"The Best place in C Springs"
Always treat you well and go beyond to service the customer.
Vehicle: Subaru Outback
Service Date: 09/22/2017
Review Created: 09/23/2017 08:09 PM
LORI H. on 09/22/2017
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"1987 Jeep Wrangler "
We love Academy Car Care! John and Cal are wonderful to work with.
They have kept many of our older cars alive. We recommend them all the time.
Vehicle: Jeep Wrangler
Service Date: 09/21/2017
Review Created: 09/22/2017 08:36 AM
DENNIS W. on 09/21/2017
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"This is a great auto shop. They always do a great job with both of my vehicles. They are honest and do what they say they're going to do. "
I would not hesitate to recommend this business to anyone that I know.
Vehicle: Ford Pickup
Service Date: 09/18/2017
Review Created: 09/21/2017 08:59 AM
JOHN E. H. on 09/17/2017
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"Thanks Cal and John,"
Excellent and honest service. We appreciate you both.
Vehicle: Toyota Avalon
Service Date: 09/08/2017
Review Created: 09/17/2017 12:43 PM
Lou K. on 09/13/2017
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"Great team and great prices"
I always take my car here for service because they are great to work with and pricing is good. I recommend them to everyone.
Service Date: 09/11/2017
Review Created: 09/13/2017 08:12 AM
DAVID P. on 09/08/2017
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"Always Great and Courteous Service"
These guys are the greatest. Even for minor stuff, such as an oil change, they thoroughly check the vehicle and will give a heads-up if anything might cause a problem later on. I love the service and integrity they always use in their business.
Vehicle: Dodge Pickup
Service Date: 09/08/2017
Review Created: 09/08/2017 08:34 PM
John O. on 09/07/2017
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John said the staff have taken good care of him. They do good service at a good price.
Vehicle: Ford Expedition
Category: Service
Service Date: 08/04/2017
Review Created: 09/07/2017
This review was collected via phone interview by Customer Research Inc.
Kylee B. on 09/06/2017
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Kylee said the business was professional and punctual. The staff explained everything very well.
Vehicle: Honda CR-V
Category: Service
Service Date: 08/18/2017
Review Created: 09/06/2017
This review was collected via phone interview by Customer Research Inc.
GAYLE W. on 09/04/2017
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"Good, godly, people."
I've already referred your place to multiple friends :)
Vehicle: Toyota Camry
Service Date: 08/29/2017
Review Created: 09/04/2017 07:10 AM
MAGGIE A. on 09/01/2017
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"They're just awesome"
I've been going to Academy Car Care and Repair for years. They are honest, professional and very friendly. They keep an eye on things so I don't have to worry. They tell me when something needs to be done or if something can wait. I would recommend them to anyone.
Vehicle: Ford F-150
Service Date: 08/31/2017
Review Created: 09/01/2017 07:44 AM
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