Advance Automotive - Avon

Overview

Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5rating 4.8

286 Reviews

99% Would Recommend
Latest Review about 1 year ago

Reviews


JG
Joe G.
Fishers, IN
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/16/2017
Used Car Pre-Purchase Inspection
I recently took a used car to Advanced Automotive for them to take a look at prior to my purchase. They were very helpful. They were able to squeeze me into their busy Saturday schedule when the dealer wouldn't let me drop it off over night like we previously discussed. They went into a very detailed discussion with me on some of the things that could use fixing. It helped me a ton in the car buying process. They did this all at a great price too. I will be using them in the future.

RT
RAY T.
Avon, IN
Ford Fusion
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/30/2017
Advance Automotive
Quality work done in a timely fashion. If there is an issue or problem.....they take care of it. Good people

AK
Amber K.
Avon, IN
Mitsubishi Outlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2017 Category: Service
Amber said this business provided excellent service and they always fit her in for repairs.
This review was collected via phone interview by Customer Research Inc.

EA
Emily A.
Pittsboro, IN
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2017 Category: Service
Emily said they did a great job and she's very happy.
This review was collected via phone interview by Customer Research Inc.

BN
Bob N.
Avon, IN
Buick LeSabre
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2017 Category: Service
Bob said the business does a good job and they are helpful in making decisions on how to repair his vehicle.
This review was collected via phone interview by Customer Research Inc.

SK
Steve K.
Avon, IN
Ford Ranger
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/16/2017 Category: Service
Steve said this business has a problem with getting parts in for his vehicle. He said he wishes that they would have communicated better with him.
This review was collected via phone interview by Customer Research Inc.

RG
Roy G.
Indiana
Chevrolet HHR
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/13/2017 Category: Service
Roy said when he went to pick up his vehicle the control light and other lights were on and it was not that way when he dropped the vehicle off.
This review was collected via phone interview by Customer Research Inc.
Howard J. from Advance Automotive - Avon responded on 03/15/2017

We apologize that you left our business less than satisfied. As we explained over the phone and in person, there were no lights on when we checked the vehicle out. You also informed us that those lights did not come on until about four hours after you picked the vehicle up. We also advised you that we would pull codes and inspect the vehicle in an attempt to discover the culprit at no cost to you. You chose to take your vehicle without allowing us to check the lights. We also informed the owner of your dissatisfaction and had him personally contact you at your request. At this time, we have yet to hear back from you. We have done our best to accomodate your needs. There is nothing more we can do unless we recieve a return call. Thank you for your review and we hope that next time you will allow us the opportunity to address your complaint.


DF
Danielle F.
Brownsburg, IN
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
Danielle said it was good service all around and she was happy.
This review was collected via phone interview by Customer Research Inc.

LS
Lester S.
Frankton, IN
GMC Sonoma
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2017 Category: Service
Lester said this business treated him right, they took care of his vehicle, and went out of their way to provide service.
This review was collected via phone interview by Customer Research Inc.

HM
Heather M.
Camby, IN
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2017 Category: Service
Heather said the price was very good for what she had them do to her vehicle. The work was done in a timely manner.
This review was collected via phone interview by Customer Research Inc.

TS
TERRY S.
Avon, IN
Mazda 6
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/25/2017
Honest place
It is refreshing to find a Automotive service Center that has good customer service advanced knowledge of vehicles and that is honest about things and not try to rip you off this is definitely the place to go recommend to everybody

DG
Debbie G.
Indiana
Chrysler PT Cruiser
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2017 Category: Service
Debbie said she has been going to this business for years. Shawn, the manager, is excellent. Everything she has ever had done has been great. The service is above and beyond.
This review was collected via phone interview by Customer Research Inc.

GH
Gerald H.
Indianapolis, IN
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2017 Category: Service
Gerald said it was great, he went to this business unannounced, and the service was quick.
This review was collected via phone interview by Customer Research Inc.

SG
Stacey G.
Avon, IN
Mercury Monterey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2017 Category: Service
Stacey said they were nice, they did a great job and the price was good.
This review was collected via phone interview by Customer Research Inc.

WS
WANDA S.
Indianapolis, IN
GMC Terrain
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2017
Oil Change
Always great service

TS
Terry S.
Avon, IN
Nissan Xterra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2017 Category: Service
Terry said the service was excellent. They were fast, knowledgeable, and fantastic. He loved the way they performed the service and he would definitely use them again.
This review was collected via phone interview by Customer Research Inc.

MT
Matt T.
Avon, IN
Hyundai Elantra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2017 Category: Service
Matt said this business got his vehicle in and out quickly. Everyone was very personable.
This review was collected via phone interview by Customer Research Inc.

KS
Kelley S.
Avon, IN
Pontiac Grand Am
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2017 Category: Service
Kelley said she likes this business, they are honest and they don't try to rip her off. She will continue to use them for service.
This review was collected via phone interview by Customer Research Inc.

CF
Craig F.
Avon, IN
Ford Explorer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/15/2017 Category: Service
Craig said his overall experience was pretty good. They always take care of him.
This review was collected via phone interview by Customer Research Inc.

SY
STEVE Y.
Chrysler 200
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/24/2017
Great service
I take all my cars there.

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