ReScore Reviews™ (1)
I sincerely apologize that our diagnostic equipment was unable to read the data on your vehicle. When you called, we were unaware that your Jeep Cherokee had a diesel engine with a Multi-National type diagnostic platform with a German type ZF-Transmission/Transfer Case. We performed a complete vehicle inspection (minus reading data) at no charge and will be glad to reimburse you for your towing to our shop. You’ll be glad to hear after we realized our equipment was unable to read data, we called for an update. Unfortunately our equipment was unable to be updated and we had to invest in brand new equipment that will now read the data on most any vehicles on the road. Again I sincerely apologize and want you to know it was not intentional.
After seeing your review, I spoke with Jonathan, our service advisor. He mentioned at the time you called to set an appointment for your annual transmission service, prior to dropping your vehicle off, he gave you an estimate for the transmission service. When I checked your estimate, it was little more than your actual cost. I sincerely apologize you felt you were caught by surprise and completely understand the financial strain that COVID 19 has put on so many people in our community. After having major transmission problems and choosing to have a used transmission installed. I appreciate that you are conscientious about keeping your transmission in good working order by maintaining it to preserve its life as long as possible, especially being a used transmission. If you would like to discuss this further, please do not hesitate to reach out to me. I would love to chit-chat with you. Please know we appreciate your business in the past, now and hopefully in the future. – Laura Wilson, Owner (251)626-6061.
We are so sorry Mr. Lyles that you did not know about the gate. We had to put the gate up because there have been so many people turning around in our parking lot and damage has happened that we had to put the gate up but it is not locked. Behind the stopsign is a lever that slides. Thank you for the 4 stars and your review. We appreciate your business.
Thank you Mr. Hall for the review and your business as a loyal customer. We surely appreciate it.
Thank you Ms. Brazz. We are so glad that everything turned out well on your Tahoe. We appreciate your business and your recommendations. It was our pleasure.
WOW! Mr. Ridgeway, we thank you so much for such a wonderful review. You are so kind and it was our pleasure to work on your Jeep. We are always here for you should you need us, however, we are hoping for the best and that your vehicles behave and do not cause you anymore transmisssion issues.
Thank you so much Mr. Rooney. We appreciate your business and coming back to us for all of your transmission needs. Customers like you make our work day great!
I called and was able to set up appoint for the next day. My Jeep was test to determined what was causing leak, Turn out to be just a bad pan gasket.
The gasket was replaces , filter replace and new fluid install in the same day. It has been about a week scene repair were completed, NO fluid on garage Great!!!
I will use this shop again .
Awesome! Thank you Mr. Quinley. We are so glad your Jeep only needed a gasket and it is not leaking anymore. We truly appreciate your review and are always here should you need anything further.
Thank you Mr. Sullivan. It was our pleasure. We certainly appreciate your taking time to give us a review.
Thank you so much Mrs. Theurer. Your referrals are greatly appreciated. We are happy we found no issues with your vehicle.
Thank you so much Mr. Brown. It was our pleasure to have you as a customer.
You are so welcome Ms. Rybacki. It was our pleasure. We are glad that we were able to give you good news.
Thank you so much Mrs. Dillard for your business and for taking time out to give us a review. It was certainly our pleasure working on your vehicle. We are especially happy you loved our texting. There is nothing worse than taking your vehicle somewhere and having to wonder what is going on.
Thank you so much Mr. Montgomery for taking your time to give us such a great review. It was our pleasure doing business with you. We appreciate your business as a customer of Advanced Transmission's over the years. We are so happy that your problem has been resolved.
Thank you so much Mr. Wilson for taking time to give us such a great review. We truly appreciate it. We also very much appreciate your spreading the word for us. We love referrals.