Alexandria Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.Alexandria Hyundai is staffed with expert technicians who provide quality Hyundai repair and maintenance.
NEXT TIME I WILL TAKE MY CHANCES TAKING THE VEHICLE TO A GAS STATION FOR REPAIRS
I WILL TRY TO BE AS REFINED AS I CAN, TO WRITE, WHAT NEEDS TO BE SAID. IT HAS BEEN 21 DAYS SINCE I DROPPED OFF MY 2016 TUCSON, ON A SCHEDULED APPOINTMENT.TO REPAIR A DRIVER SIDE WINDOW THAT WAS NOT WORKING, AND HAD NOT PASSED INSPECTION, ALSO THERE WERE ISSUES WITH THE SAME DOOR LOCK, NOT LOCKING. I DID NOT HEAR A WORD FROM ANYBODY UNTIL I CALLED 8-10 DAYS LATER, WICH WOULD HAVE BEEN SUFFICIENT FOR ANY LICENSED DEALERSHIP TO FIGURE OUT WHAT THE PROBLEMS WOULD HAVE BEEN.
IT WAS EXTREMELY DIFFICULT TO GET A HOLD OF TROY DODD, WHO WAS THE ASSIGNED TO OVERSEE THE REPAIRS, I CALL, THE OPERATOR WOULD ALWAYS SAY, THAT HE WAS WITH ANOTHER CUSTOMER, AND WOULD SEND ME TO HIS NON-EXISTENT EXTENSION, HE WOULD NEVER ANSWER, WHEN FINALLY, TALKED TALK TO HIM; HE SAID THAT, "AND I AM REPEATING THIS AGAIN" THAT THREE DIAGNOSTICS WERE NEEDED AT $159 EACH; YOU WOULD THINK, THAT A DIAGNOSTIC WOULD DO JUST THAT, DIAGNOSE, TELL YOU WHAT WHAT THE PROBLEMS ARE, OTHERWISE, WHY CALL THEM THAT. BUT IT SEEMS TO ME, THAT IT HAS BEEN A GUESSING GAME, FIRST TROY TELLS ME THAT.
1- AN ACTUATOR IS NEEDED, "MORE DAYS PASS"
2-NOW HE SAYS THE MOTOR IS NEEDED, "MORE DAYS PASS"
3- NOW I AM BEING TOLD THE MASTER GRAND SWITCH IS ALSO NEEDED, THAT WAS THIS PAST FRIDAY 3.
4-NOW IT WOULD SEEM TO ANY REASONABLE PERSON, THAT A PART GUESSING IS BEEING DONE,
5-HAD I NOT MADE THAT FIRST PHONE CALL, MY WOULD STILL HAVE BEEN SITTING IN THE PARKING LOT.
6-I ALMOST FORGOT TO MENTION THAT TROY SAID THAT AN APPLICATION WAS DOWNLOADED, THAT WAS NEEDED, I WONDER AN APPLICATION FOR WHAT EXACTLY.
7-I ALSO HAD WRITTEN IN ENVELOPE WHERE YOU LEAVE THE KEYS OVERNIGHT--TO SAVE THE OLD PARTS, TROY TOLD ME HE WAS NOT SURE IF THEY HAVE BEEN TROWN AWAY, DO THE MECHANICS OR PERSON WHO GET THOSE ENVELOPES READ THEM AT ALL, BECAUSE THEY CLEARLY STATE ON THE VERY TOP---EXPLAIN WHAT IS NEEDED TO BE DONE TO YOUR VEHICLE.
8- FINALLY I SINCERELY HOPE THAT I AM NOT CHARGE FOR ANY DIAGNOSTICS, SINCE IT SEEMS WERE NOT ACCURATE TO ANALYSE THE PROBLEMS, AND FOR EXCESS LABOR.
I SURELY HOPE, THEY IMPROVE ON THIS TYPE OF ISSUES,,,,21 DAYS AND I STILL DO NOT HAVE MY VEHICLE...WOW!!!WHAT IS THIS CALLED INEPTITUDE? INCOMPETENCE.
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IT WAS EXTREMELY DIFFICULT TO GET A HOLD OF TROY DODD, WHO WAS THE ASSIGNED TO OVERSEE THE REPAIRS, I CALL, THE OPERATOR WOULD ALWAYS SAY, THAT HE WAS WITH ANOTHER CUSTOMER, AND WOULD SEND ME TO HIS NON-EXISTENT EXTENSION, HE WOULD NEVER ANSWER, WHEN FINALLY, TALKED TALK TO HIM; HE SAID THAT, "AND I AM REPEATING THIS AGAIN" THAT THREE DIAGNOSTICS WERE NEEDED AT $159 EACH; YOU WOULD THINK, THAT A DIAGNOSTIC WOULD DO JUST THAT, DIAGNOSE, TELL YOU WHAT WHAT THE PROBLEMS ARE, OTHERWISE, WHY CALL THEM THAT. BUT IT SEEMS TO ME, THAT IT HAS BEEN A GUESSING GAME, FIRST TROY TELLS ME THAT.
1- AN ACTUATOR IS NEEDED, "MORE DAYS PASS"
2-NOW HE SAYS THE MOTOR IS NEEDED, "MORE DAYS PASS"
3- NOW I AM BEING TOLD THE MASTER GRAND SWITCH IS ALSO NEEDED, THAT WAS THIS PAST FRIDAY 3.
4-NOW IT WOULD SEEM TO ANY REASONABLE PERSON, THAT A PART GUESSING IS BEEING DONE,
5-HAD I NOT MADE THAT FIRST PHONE CALL, MY WOULD STILL HAVE BEEN SITTING IN THE PARKING LOT.
6-I ALMOST FORGOT TO MENTION THAT TROY SAID THAT AN APPLICATION WAS DOWNLOADED, THAT WAS NEEDED, I WONDER AN APPLICATION FOR WHAT EXACTLY.
7-I ALSO HAD WRITTEN IN ENVELOPE WHERE YOU LEAVE THE KEYS OVERNIGHT--TO SAVE THE OLD PARTS, TROY TOLD ME HE WAS NOT SURE IF THEY HAVE BEEN TROWN AWAY, DO THE MECHANICS OR PERSON WHO GET THOSE ENVELOPES READ THEM AT ALL, BECAUSE THEY CLEARLY STATE ON THE VERY TOP---EXPLAIN WHAT IS NEEDED TO BE DONE TO YOUR VEHICLE.
8- FINALLY I SINCERELY HOPE THAT I AM NOT CHARGE FOR ANY DIAGNOSTICS, SINCE IT SEEMS WERE NOT ACCURATE TO ANALYSE THE PROBLEMS, AND FOR EXCESS LABOR.
I SURELY HOPE, THEY IMPROVE ON THIS TYPE OF ISSUES,,,,21 DAYS AND I STILL DO NOT HAVE MY VEHICLE...WOW!!!WHAT IS THIS CALLED INEPTITUDE? INCOMPETENCE.