Overview

Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5Overall Rating 4.78/5rating 4.78
4.8

( 149 Reviews )

97% Would Recommend
Latest Review about 2 years ago

Reviews


AR
Arash R.
Big Sur, CA
Jeep CJ7
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
07/30/2016 Category: Service
Arash said the business did a sloppy job. He went in to fix his front light and when he got home it wasn't working. He went back in 3 times and they still charged him. He said if the business wants proof, he has all the receipts and documents ready.
This review was collected via phone interview by Customer Research Inc.
Mark S. from All Automotive responded on 08/01/2016

Arash owns a 35 year old frankenjeep made up of parts from multiple jeeps. He did NOT request his headlights be repaired. He did NOT return 3 times to repair his "lights" His wiring has been cobbled together by multiple hacks , plus is rusty beyond belief.  It is a challenge to get anything done as he requires the jeep back at 5 pm.  His jeep was not complete yet he demanded that he take it and he then leaves a bad review. I wish him well in the future getting his frankenjeep fixed somewhere else.


WD
Wayne D.
Monterey, CA
Volvo 940
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
04/14/2016 Category: Service
Wayne said he is very unhappy with the service at this business. They actually gave him no service. He is very upset because he paid $168 and they only gave him information which he already knew.
This review was collected via phone interview by Customer Research Inc.
Mark S. from All Automotive responded on 04/18/2016

I believe Mr. Dominguez is  confused or worse. I quote Mr. Dominguez. "I don't know what is wrong with my gas guage, can you diagnose it?" I performed that diagnostic service and reported results, indicating the sender in the tank was defective and needed replacement. His cars second problem was that a fuse blow and the right rear view mirror doesn't work. He said he needed to know what was wrong and what it would take to repair it. I performed that diagnostic service as well, determining the motor for up movment on the right mirror has an internal short and would require replacement or teardown of door panel to disconnect mirror. Mr Domingez DECLINED ANY REPAIRS. I provided the requested service quickly and accurately. I gave him a copy of the detailed results. He said he was going to to take it back to the shop that changed his fuel pump (2 years ago). His 23 year old Volvo needs attention. I wish him luck in the future.


SD
Shane/Lisa D.
Marina, CA
Ford Mustang
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
01/13/2016
honesty, loyalty to customers
Mark and staff go out of their way to make things right with your vehicle. Even if they have to refer you to another business to get the job done right

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