Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97

71 Reviews

100% Would Recommend
Latest Review 2 days ago

Reviews


JH
JONATHAN H.
Richmond, VA
Lincoln Aviator
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019
Excellent!
The management as well as the mechanics, did an excellent job in diagnosing my issues. Would recommend everybody to use their services.

WH
Will H.
Richmond, VA
Nissan Frontier
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/15/2019 Category: Service
Will said the service was good.
This review was collected via phone interview by Customer Research Inc.

GA
Gerald A.
Midlothian, VA
Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019
Alderman Service Review
Highly professional, timely, and courtious service. Manager always protects the customer’s best interest, seeks most effective solutions to service needs.

JP
Jeremy P.
Chester, VA
Honda CR-Z
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2019 Category: Service
Jeremy said they were really helpful, they took good care of him and he will go back again.
This review was collected via phone interview by Customer Research Inc.

HS
Howard S.
Richmond, VA
Mercury Grand Marquis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/09/2019 Category: Service
Howard said the service was very good.
This review was collected via phone interview by Customer Research Inc.

CM
CARLTON M.
Richmond, VA
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/02/2019
ROUTINE SERVICE PLUS FIXED INERIOR LEAK
I NEEDED LUBE, OIL AND FILTER AND STATE INSPECTION PLUS THE CAR HAD DEVELOPED AN INTERIOR LEAK. THE SERVICE TECH. IDENTIFIED THE PROBLEM AND CORRECTED IT. THEY WERE EFFICIENT AND HAD MY CAR COMPLETED AND I WAS ON MY WAY VERY QUICKLY.

Verified Customer
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019
Exceptional service
Fixed up my new to me 4runner .Jeremie took care of me as usual. Nick

BB
BOB B.
Richmond, VA
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019
Great Service
I'm so glad to have a place like this in the neighborhood. These guys value my business, and do really good work at a fair price.

CF
Claudia F.
Chesterfield, VA
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019 Category: Service
Claudia said they did a very good job.
This review was collected via phone interview by Customer Research Inc.

GH
Gary H.
Chester, VA
Ford Econoline Cargo Van
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
Gary said Robert is a goody guy so he always feels comfortable there and it's a good place with good service.
This review was collected via phone interview by Customer Research Inc.

DR
David R.
Richmond, VA
Chrysler 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2019 Category: Service
David said the employees were honest. They provided really good service. They completed the service quickly.
This review was collected via phone interview by Customer Research Inc.

PG
Paul G.
Richmond, VA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Good first impression.
First visit terrific. Clean shop. State inspection and a couple small service items done at a fair price, ready quickly. Hard to ask much more.

MD
MARIANNE D.
Richmond, VA
Mazda Protege5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/30/2019
Awesome place
I have a nightmare car and these guys always find a way to fix something or at least alleviate it. I've had zero issues with their work. They're very professional and good at explaining the issues at hand. I always go back.

RF
Ronda F.
Richmond, VA
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/19/2019
Took the time to thoroughly investigate source of problem.
Sought out for second opinion on critical car maintenance (service engine light on). Quote from 1st car maintenance company for repair was $2,300. All Good inspection/testing of engine resulted in a different and more reasonable repair solution. Final costs less than half of initial quote. All Good also managed to troubleshoot a minor problem that other service shops shrugged off.

CB
Cole B.
Richmond, VA
Kia Sorento
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
Cole said they are completely awesome and they're great.
This review was collected via phone interview by Customer Research Inc.

EC
Emily C.
Richmond, VA
Honda Accord Sdn
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Emily said they always do a good job, they are efficient pleasant and polite.
This review was collected via phone interview by Customer Research Inc.

DM
DAVID M.
Richmond, VA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019
Excellent customer service!
Attention to detail from start to finish!

RA
Russell A.
Virginia
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Russell said that the place was good.
This review was collected via phone interview by Customer Research Inc.

DC
Deborah C.
Richmond, VA
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/23/2018
Each visit is very good.
Staff is always friendly and takes the time to explain any problem they discover. Then they give you a solution that won't break the bank and is still as good as the dealer.

PS
Patricia S.
Virginia
Ford Windstar Wagon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/21/2018 Category: Service
Patricia said the staff was very pleasant. Chris explained everything well, and even showed her the parts. She stated overall, the business was very good.
This review was collected via phone interview by Customer Research Inc.