Alpine Motors Of Raleigh


Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5Overall Rating 4.57/5rating 4.57

30 Reviews

90% Would Recommend
Latest Review about 2 months ago

Michael D. on 10/01/2017
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"Dishonest service. Lied about taking off a part that would cost more labor resulting in a higher bill. "
I took my car there to get one of the ignition coils changed. Initially the price was said to be $160 but it came to $226 because the mechanic would have to take the air intake off. The coil that was changed didn't need the intake to be removed because it was in the front and not under the intake, and you could tell because it was the only shiny new coil out of the ones in the engine block. The mechanic came out looked at it, said thats the one he changed. When I said you ddin't have to remove the intake to change that one he said he thought it was that one but he made a mistake it was actually one on the left side. You could visually see that the air intake wasn't removed because there is no finger prints on the dirt on any part of it. When i showed them that they said that I agreed to pay for the service, and I "should of took it home and did it myself", and they can not do a refund. The coil went out on the 440 on the way to Raleigh from Fayetteville to pick my kids up. In the beginning they were very kind but once they were caught in the lie they became very rude.
Service Date: 09/30/2017
Review Created: 10/01/2017 04:41 AM
Jihane G. on 05/23/2017
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Spoke with Edwin. He said he was happy with the service provided by this business.
Vehicle: Ford Windstar
Category: Service
Service Date: 05/19/2017
Review Created: 05/23/2017
This review was collected via phone interview by Customer Research Inc.
Hector O. on 05/17/2017
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Hector said this business was awesome.
Vehicle: Chevrolet Astro
Category: Service
Service Date: 04/29/2017
Review Created: 05/17/2017
This review was collected via phone interview by Customer Research Inc.
Spencer W. on 05/10/2017
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Spencer said the service was good and quick.
Vehicle: Pontiac Grand Prix
Category: Service
Service Date: 05/08/2017
Review Created: 05/10/2017
This review was collected via phone interview by Customer Research Inc.
Erick W. on 05/08/2017
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Erick said it didn't take long, and everything was taken care of. It was good customer service.
Vehicle: BMW 745i
Category: Service
Service Date: 05/01/2017
Review Created: 05/08/2017
This review was collected via phone interview by Customer Research Inc.
Algandro H. on 05/05/2017
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Algandro said the technicians did a pretty good job. They are nice people and he likes them. He has a leak on the left side. He will return to this business for them to check it out.
Vehicle: Cadillac Escalade
Category: Service
Service Date: 05/02/2017
Review Created: 05/05/2017
This review was collected via phone interview by Customer Research Inc.
Erica P. on 04/26/2017
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Erica said the business took her vehicle in right away and they had her out quickly.
Vehicle: GMC Acadia
Category: Service
Service Date: 04/21/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Tauaiu L. on 04/26/2017
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Spoke with Taufiki. He said he would recommend the business for service.
Vehicle: Nissan Sentra
Category: Service
Service Date: 04/21/2017
Review Created: 04/26/2017
This review was collected via phone interview by Customer Research Inc.
Reginald L. on 04/25/2017
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Reginald said every time he uses this business, the staff are very pleasant and they get the job done. He hasn't had any problems with their repair work.
Vehicle: Dodge Durango
Category: Service
Service Date: 04/21/2017
Review Created: 04/25/2017
This review was collected via phone interview by Customer Research Inc.
Kriston W. on 04/22/2017
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Kriston said the business provided a great price.
Vehicle: Porsche Cayenne
Category: Service
Service Date: 04/21/2017
Review Created: 04/22/2017
This review was collected via phone interview by Customer Research Inc.
Troy H. on 04/19/2017
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
Troy said he was told the repairs would take 1 hour to complete and it actually took 4 hours. He said he had things to do. He stated he did not think the price was honest and would like a $30 refund for fluids that they did not use.
Vehicle: Dodge Stratus
Category: Service
Service Date: 04/04/2017
Review Created: 04/19/2017
This review was collected via phone interview by Customer Research Inc.
Rickey B. on 04/18/2017
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Rickey said this business was good.
Vehicle: Nissan Altima
Category: Service
Service Date: 04/11/2017
Review Created: 04/18/2017
This review was collected via phone interview by Customer Research Inc.
Brie H. on 01/13/2017
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Brie said they were friendly and they explained everything that was going on with her vehicle. They made certain she understood what was going on and suggested things that could be done. The customer service was wonderful.
Vehicle: Dodge Caliber
Category: Service
Service Date: 01/03/2017
Review Created: 01/13/2017
This review was collected via phone interview by Customer Research Inc.
Laura W. on 01/10/2017
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Laura said they did a pretty good job, but the wait to get the job done was long.
Vehicle: Saturn Vue
Category: Service
Service Date: 01/03/2017
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
Didin A. on 01/10/2017
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Didin said the business got started right away on the service. The service went well.
Vehicle: Nissan Altima
Category: Service
Service Date: 01/03/2017
Review Created: 01/10/2017
This review was collected via phone interview by Customer Research Inc.
David D. on 11/19/2016
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David said it was not a complicated job but the business got it done in a timely manner.
Vehicle: BMW 330i
Category: Service
Service Date: 11/15/2016
Review Created: 11/19/2016
This review was collected via phone interview by Customer Research Inc.
Nicolas F. on 09/19/2016
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Nicolas said everything was great at the business and they had outstanding service.
Vehicle: Toyota Prius C
Category: Service
Service Date: 09/08/2016
Review Created: 09/19/2016
This review was collected via phone interview by Customer Research Inc.
Phili P. on 09/19/2016
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Spoke with Philip. He said this business was able to get him in quickly and was able to do the work that needed to be done. They even did extra little things that made his vehicle run efficiently. Auto Zone referred him to this business. He really appreciates the concern they showed him. He would like to thank them for everything.
Vehicle: Buick Century
Category: Service
Service Date: 09/08/2016
Review Created: 09/19/2016
This review was collected via phone interview by Customer Research Inc.
Milton G. on 08/31/2016
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Milton said he is perfectly satisfied with this business.
Vehicle: Toyota Avalon
Category: Service
Service Date: 08/30/2016
Review Created: 08/31/2016
This review was collected via phone interview by Customer Research Inc.
Terrill B. on 06/30/2016
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Terrill said this business was very nice. He had all his questions answered.
Vehicle: BMW 325xi
Category: Service
Service Date: 06/06/2016
Review Created: 06/30/2016
This review was collected via phone interview by Customer Research Inc.
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